We bought a leather sofa, 4 leather chairs and 3 ottomans at Macys in 2006. The leather on the sofa started to peel, crack
and lose color on the seats of the sofa, we called Macys and a salesperson said contact WorryNoMore, we did. They told us
this was not covered call back if it tears. It did tear, we did call back. Worry No More, sent a tech to our home to evaluate
the situation, and take pictures. He told us that this should definetly be covered under our protection plan. He made a
phone call to his manager and his mood changed. He could not run fast enough to get out of our home. Right than we knew
she had told him this is not covered. Three weeks later on February 9th, 2011 we received the letter from Worry No More,
not covered for the tear, discoloration or cracking and peeling. They said this is normal wear and tear. Upset with this
we called Macy's again and they suggested we contact Macy's Corporate Office. I did and spoke to a very nice women
Lisa who said she would look into this and call me back. She kept her word but the outcome is the same. They are refusing
to look into this further. I have been buying from this company when they were G. Fox and they were owned by
Mrs. Aurbach. My point is that large companies really do not care, they can sell you anything, suggest that you really
need a protection plan, but never tell you the truth about what it does cover, and than when you need them they
find an excuse as to why your item is not covered. I suggest that anyone going to buy furniture from Macys, read the protection plan, the sales person will go over it with you, but it is in the boc with the polishes when you buy the plan.
Take it out read it right there. We are giving up our Macy's card after 48 years. That is how disgusted I am.
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Comments United States Furniture
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