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D. Nagle
September 9, 2009
taking money from my bank account
When I went in to cancel my membership, I was lied to and coerced into signing for another year. I was told that they were opening a new facility in my new neighbourhood. When I found out that this was not the case and that the club manager had lied to me, I called him on it and told him that they would not be receiving anymore money toward a null & void contract. I put a stop payment on the biweekly amount at my bank and over the course of 2 years, emails & notices have been sent back & forth. I last heard from the company in Feb of 2009 and now, Sept 2009 they have taken over 700. from my account with no notice to me. When contacted, I was told that unless I have a signed cancellation documentation my contract is an auto renewal and that I owe them money up to now, so they have taken different amounts out of my account. Clearly they know that unless you know the exact dollar amount, you cannot put a stop payment. I am told that they will not issue a refund, but only a time credit. That is complete hogwash and not to mention USELESS because I will never set foot into that gym again. I do not believe in doing business with liars, con artists and thieves and this is what this company is.
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d.amy
May 29, 2009
Horrible Facility; Rip-off!
When I was pregnant with my second child, I joined Mademoiselle Fitness stating that I would start three months later. My first day at this facility, they did a "fitness assessment" on me which was fine, but they charged me an additional $50 for this without telling me about it. Then, after that, they sent me into another room with someone else who was supposed to be talking to me about "nutrition". Well - this ended up being a sales pitch for their protein shakes. I learned nothing at all about proper nutrition!!
When I came back to work out, machines needed to be unplugged due to water leaking in from the showers. When I went to have a shower, the water was COLD! To top it all off, this woman only facility had a MALE trainer!
When I spoke to the manager due to me being completely dissatisfied, she wouldn't let me end my contract, because I signed the contract three months ago...even though I had only come once.
I then cancelled payment and three years later I ended up getting a phone call telling me that if I don't pay for not only the the one full year, but up until the current date, I'm going to be reported to the credit agency. I ended up negotiating to pay for only the one year and still get to use that full year or give it away. Once I paid, I told the lady I would call her back and tell her when I wanted to start my year. When I tried to reach her, I had no response.
All I can say, is sign up with the YMCA...don't chance this rediculous place. Too many horror stories!!
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