Magazine City
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Category: Entertainment
Contact Information
Virginia, United States
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Magazine City Reviews
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July 10, 2008
Never received product
I placed my order on 12/21/07 for a magazine subscription as a christmas gift for my brother in law. I have called and emailed several times over the last three months with no response. My credit card company cannot refund my money because I did not submit the claim within 60 days of the charge (BS). I just filed a claim with the better business bureau today after almost 7 months of being patient.. I really hope they take these people down. I can't believe how badly this website is scamming people, I wish I read these reviews prior to placing my order!!
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July 6, 2008
Non delivery of magazines
I have not received the magazines ordered in Jan 2008. Email inquiries have not elicited any positive response so far.
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July 4, 2008
Paid for magazine, never received it
Paid for magazines in October 2007, its now July 2008 and have received no magazines. No response to emails, phone calls, or letters.
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July 2, 2008
It’s a waste of time and money
I ordered a package of 3 magazines in the beginning of February. It is now July 2 and I have received ONE copy of one of the magazines. It was the June issue and I received it 1 day before July began.
I noticed the address on the magazine was incorrect, but when I checked my receipt with magazine city, I supplied them with the correct address. I called to check on the no-show magazines and to also fix the incorrect address. After sitting on hold for TEN minutes, I was told that this would be fixed and all of my subscriptions, including the late one I had received, would restart, therefore receiving 12 ON TIME issues. My confirmation was to arrive via email no later than the end of that business day.
No email arrived.
I called back two days later, only to sit on hold again for 5 minutes. I was then told that the magazine companies had been notified of the address error, but that I was not going to be compensated for the late issues, even though I had already gone out and purchased the issue when it didn't arrive. They said my July issue would also be late, but after that they would PROBABLY be on time.
I asked them to cancel my subscription and refund my money. They wouldn't. I then asked to speak to a supervisor. The supervisor was out of town for the entire week. (So I'm supposed to believe that there is NO supervisor at all??? Yes, I'm told.)
Horrible experience. Waste of my time and money.
We'll see if my magazines EVER show up.
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July 1, 2008
Failure to deliver magazines
I'm from Japan, and have been into huge trouble with this company called MagazineCity for almost a year. This company have Japanese advertisement on internet and I placed an order for US Cosmopolitan and US Weekly for a year on August 2007. The total amount of $238 are taken immediately through credit card. After months I have never received any of them, I started sending e-mails which never returned. Around January, I started call them on telephone which is NOT free for international customer. They let me waited for 10 -20 min. each time, and always said "it's proceeding. it'll be there soon"
Around February( it means I waited for 5 months), I started posting this kind of complaints on internet.
I found at least two Japanese on Yahoo! forum who have having same trouble. I also post complaints on public forum like here on US, too. At the same time around the middle of Feb, finally the magazine started arriving. You know, I had to wait SIX month for delivery. From US to Japan, mailing system is very established that you receive my letter just in 7-10 days. But you have to wait for this kind of service 6 months?
But another trouble began together. US Weekly always delivered with my address spelt mistaken. I send e-mails and telephone to try to correct it. They Never did. From May( a couple months ago), the deliver of US Weekly has stopped. I try to contact with Magazine City in both e-mail and telephone.
E-mails which never returned. Expensive telephone which never been picked (they cut it off after 7 min.) I wasted huge money, time, huge cost of telephone call.
This company is doing a fraud or what? I want to appeal my horrible experience with them...
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May 20, 2008
Non-delivery!
I ordered a gift subscription Oct.09, 2007 and it was charged on my C.C. Oct.10, 2007. As to date it has not been received, it's been promised by email for months. I cannot reach them by telephone even though I spent 2 hours redialing and getting hung up on after about 10 min.or so. They are a scam outfit and reading the other postings prove it. I asked for my money back and was told after 48 hours the order cannot be canceled or refunded. This after 7 months! I will contact every agency I can to report this. I am 76 years old, retired and nothing better to do. LOL.
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May 14, 2008
Took money - no magazine!
Ordered a magazine subscription Dec. 2007, Magazine City debited my credit card for $41.84. I never heard from them until January 2008 when I got a very poor "gift card" in the mail for the subscription that was supposed to be a Christmas present to my wife. After days of trying and hours of waiting on the phone, I finally got through to a rude woman and she bluntly stated it would take 12 weeks to process, then basically hung up on me. I called the magazine's publisher and they state that it only takes 4-6 weeks to process a subscription.
Today, MAY 14th, over 5 months have passed and still no magazine. After trying for 7 days and hours more waiting I finally got through only to be told that I could not get a refund and there was nothing I could do... the woman was quite curt. I then was passed to April and rude supervisor that stated they would not refund my money and it wasn't their fault it's taken 5 months... so who's fault is it? This is an outright case of theft and fraud. Magazine City took my money and there is no indication they ever intended to have my magazine delivered.
I STRONGLY URGE ALL READERS NEVER TO DO BUSINESS WITH THESE PEOPLE! IT'S A SCAM AND THE AMOUNTS STOLEN ARE TOO SMALL TO DO MUCH ABOUT LEGALLY, SO THEY CONTINUE TO MILK THE PUBLIC AND NEVER DELIVER.
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May 13, 2008
Failure to provide product
The same as every one else. They took the money and did not deliver. When I finally contacted the magazine publisher themself (ADDitude Magazine), they were very prompt in responding. They emailed Magazine City and got a response that the payment had been mailed to them in November. It, of course, was never received- because it had never been sent. Magazine City has been doing this for years and I am amazed they can stay in business. I have made a complaint to the relevant federal agency (just google for it if you wish to do the same- and please do!) and now the magazine knows about it. They said this was good info for them to have as they authorize Magazine City to sell their mag. So... Everyone! Let your magazine publisher know what is going on!
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May 7, 2008
Ordered magazine - never delivered
Ordered a magazine as a gift in December 2007. It has never arrived.
I have been contacting support for months.
The first time they told me to wait another 4-6 weeks.
Now they are contacting the publisher.
Today (5/7/08) support told me the publisher does answer their phone and they have sent email.
I am supposed to hear back in a day or two, but I have no confidence this will happen.
In my opinion, this is a scam.
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May 5, 2008
Never received order & extremely poor customer service
This company is a joke! I ordered Slam Magazine with these idiots back in October 2007 and I am still waiting for my first issue (today's date is May 5, 08). After calling customer service several times, I was finally hung up on by the supervisor because she could not answer my questions and basically told me to continue waiting for my order to arrive. I request a full refund for my order because it has been over 6 months that I have paid for this order yet Magazine City refuses to issue any refunds. I guess it is better policy for them to have nation wide complaints going out against them rather than issuing a $30.00 credit!!! I strongly advise anyone thinking about doing business with these clowns to think otherwise.
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