I am having a problem with Magellan. I sent my unit off to get repaired in August of 2007. They took my credit card information to charge me for repairing the unit and said it would be a couple of weeks. A month went by and I had not received my unit back. I called Magellan and to get someone who did not speak English on the phone. They promised me it would be a week, a week later I had not received my GPS. I called back to speak to someone else that did not speak English, I ended up just upgrading the unit for almost $300 and they took my credit card information again. I have talked to the customer service department in India a dozen times and every time they give me a new date in which I will receive my new unit. Here it is December 12 and still to unit. I can not get anyone on the phone to HELP ME. I have called corporate to get the same message as the over seas number and tried to get different departments to get voicemails that are full. I finally got a voicemail that was not full and left a message for the Quality Department and never received a call back.

I've had a RoadMate 860T for nearly 2 years now and have been UNHAPPY with it since the day it was bought!!! When I first called Magellan 2 years ago (by the way, the unit cost me $499!!!) they told me the update map info was already a few years old and then next one wasn't coming out until 2008/09. This $500 unit was filled with POI's that had been out of business for years and didn't recognize businesses that had opened years earlier!!! THEY COULDN'T CARE LESS!!! The response was that "my model" didn't always have the most POI's!!! What a crock of ***! A $500 model isn't an upgraded unit??? Of course they told me that if I put in specific addresses that the unit could get me there... Can't I get that on mapquest for FREE!!! Save your money... Magellan is garbage and their "customer service" is typical lip service!!!

What's gotten me off after 2 years is that I was tired on NEVER finding places I was looking for, I decided to call and check on "the update"... well... "For just $79.99" I could get the updated map! Oh yeah... they STILL couldn't tell me if there would be much of a difference in POI's... Take a dump in your car and map it with a stick and you'd be more satisfied than using this piece of crap.

I bought a Roadmate 300. Shortly after using it, the cigarette lighter adaptor broke. I called Magellan technical support and they agreed to replace it at no cost. Unfortunately, their "systems were down" so I was asked to call back a week later for final details. I did so and have called back approximately 8 additional times over the past 3-4 months. Everyime, the technical support representative "promises" I would have the new adaptor within 2-5 business days. Some recent examples: I spoke to a woman named Kate on the Saturday before Thanksgiving. She created a new account # for this case but could not provide me with an RA number "because her software was slow". She "promised" she would call me back the next day with the RA number and that the adaptor would be shipped that week. No call from KAte. The day after Thanksgiving I called back and spoke to someone named Mark. He provided me the RA # (at least Kate did that) and "promised" me the adaptor would be sent out on Monday, Nov 26th and asked me to call back on Tuesday to receive the tracking number. On Tuesday, Nov 27th (today) I called back and spoke to Joshua Martin (I now know I have to get both the first and last name b/c when I asked Joshua to transfer me to Mark, he indicated there were a lot of Mark's there so he could not know which one). Anyway, Joshua indicated "there was an error in my file which he cleared". I asked his what the error was but he would not tell me. Joshua indicated that I would "probably" receive the adaptor in the next couple of days. now that he cleared the error. I asked Joshua to transfer me to the highest ranking person in his group and he indicated that he could not transfer a call but that a supervisor would call me back tomorrow. I have absolutely no expectation that that call will ever come. Completely at wits end, I tried to contact someone at Magellan HQ to see if anyone actually cared. I could not easily speak to a person of note (left a second voicemail for the head of public relations, Raphel Finelli, and unsuccessfully tried to obtain contact info for their CEO, Nathan Chan) but eventually got to someone in product sales support. This person, Vincent Bernard, indicated that the cigarette lighter adaptor was on back order and I would not get one for at least 2 weeks. Obviously, Joshua did not tell me the truth and I have no expectation that I will receive an adaptor within 2-3 weeks. I have never come across an experience like this in the past. I truly believe that the people at Magellan have forgotten that they would not be in business if not for customers. I am hoping this experience strongly discourages anyone from purchasing Magellan products.