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Dabers9
June 1, 2011
Rip off
It seems that the only service you can count on is MIT taking your money. MIT service is the worst that I have ever experienced. Forget downloading files and go make some coffee or take a walk while waiting for a page to open. The guy at the service desk barely speaks english and the boss always seems to be away for a week, , , , come back then. WHATEVER!! Some may say to consider where we are and be glad to have any internet but I disagree. If a company sells a product, it should work where it is being sold. Maybe if they invested a little of the money that the customer pays them into equipment that worked they wouldn't have so many pissed off customers.
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Pinckney A. Alsbrook
January 25, 2010
Poor or nonexistent service for a steep fee already paid.
I am paying $65.00 a month for internet service that is unavailable more than it is available. I pay on the front end, so this company is receiving payment for poor or non-existent service. This is the biggest fraud I have ever been associated with. From what I hear from other soldiers, this is the norm rather than the exception.
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BenH54
September 16, 2009
Rip off
I am a soldier in the U.S. Army, currently deployed to Iraq. The telecommunications company, Magic Island Technologies, that monopolizes our internet options here provides the worst service and price out of any ISP I have ever come across. Charging $65 for thirty days, or a meager 5 gigabytes of bandwidth, whichever comes first, their service is barely faster than dial-up most times of the day, making it increasingly difficult to reach loved ones back home.
To give a disclaimer on my report, I do realize that in past years of the war that internet connectivity was extremely limited or nonexistent. I also realize that the issues with speed are understandable given the large amount of people on the network, which is powered by satellites. However, now that we are in this stage of the war, internet connectivity *is* ubquitous here, and I believe that it should be provided properly. At the very least, I wonder why with all the hundreds of soldiers paying the ridiculous amount for monthly service, why MIT hasn't been able to make enhancements to their networks in order to provide us with at least marginally better performance and speed.
Added to that, I have talked to several of my fellow soldiers who have tried to contact the company continually for support, only to be threatened by the support staff for bothering them.
For a company that is supposed to be providing a line of communication back home to our families and loved ones, MIT does a horrible job and insults the work we do here with their overpriced and inadequate service.
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