It's pathetic how horrible the magic jack is. Literally every time I call someone it doesn't connect, then I have to restart the magic jack and hope that it works. Literally every time I am having a phone conversation it drops the call out of nowhere. This is the worst piece of technology Ive ever seen. You would think with the rate of how fast technology is going there would be something better. I DON'T recommend this to ANYONE. You all would be better off just using Skype. That's what I'm doing.

What a joke. They have this product on the market. And I'd like to take the time to list all the things that I believe is crock of crap.

#1 Crappy audio quality. Download after download, from the agents still don't make a *** difference. Even went out and bought different phone. Found out the stupid thing likes the old 24 mega hertz phones.

#2 What they call the equipment. Oh my goodness. I have never seen a computer part so poorly designed let alone the lack of sturdiness this box is. Whether you have USB ports in the front of your computer or the back. You can't shut down your computer or guess what, you have no phone. That's ok I guess if you have a cell phone. SO just in case someone needs to get ahold of you for an emergency they'll be able to call your cell phone. Unless you turn those off as well at night. When you boot your computer up, this lovely usb box doesn't like to register. So, what to do on this. You have to unplug the blooming thing from the port and plug it back in. To register it.

#3 Due to the pulling in out and plugging back in has weakened the USB and now I have unfortunately been blessed with a broken magicjack. I went online to the FQA's and typed in replacement. Under replacement it states that there is a $9.95 shipping and handling charge and it also states that they will replace the magicjack for this price with no questions asked. Ok, fine. I'm not really happy to have to pay that, but no questions asked. I go online to their Chat live agents. Talked to two people, both telling me that it's going to cost me $20 because it was broken. Stated that the website says that it will cost $9.95. "Oh, that is only if it is defective". This is not defective, you have broken it. So, it will cost you $20" Ummmm, the website doesn't say defective. It states that you will replace it with no questions asked for $9.95. After arguing the idiots over and over again. What was my result. They have my money and will not replace it until I pay the $20 and they'll send me another one that will take what that 2 1/2 weeks they say it'll only be 5-7 business days?

I do not suggest going with this *** Magicjack. I was stupid and I really don't want to see anyone else making the stupid mistake that I had made. If I had the choice, which I have already tried to do. I would report them to the BBB. Unfortunately you are unable to get ahold of any phone number, address or anything. They surely aren't part of the BBB, I can tell you that much.

Another greedy little company. Had trouble with the connection and called customer service...while I was on the unit broke (USB came out of MJ). They wanted $20 to send another unit in 3-5 days. Instead I tried Yahoo Voice. As soon as I placed the call the person on the other end said my voice on Yahoo was incredibly clearer than anything they ever heard me say on this #**#$! Yahoo Voice may cost more...but is definitely worth the 1.9 cents per minute than this garbage. This thing never was clear, always dropped calls or had garbled voices. BYE MJ.

Downloaded Magic Jack as required; registered and got confirmation number, but then doesn't send out or recieve calls. I can add contacts and use menu but for some reason it doesn't work with my d-link to my landline.

I was as persistent as I could be while still being polite, but the folks at Magic Jack would not tell me when Washington state area codes would become available. They would not escalate the issue to a supervisor, either. It seems that they don't care about the 6, 664, 195 people living here. If indeed someone from Magic Jack is monitoring this, please do something about your service. I cannot purchase it, or recommend it to anyone if my local area code is available.