I have had two units fail in the last 60 days. This technology is not ready for prime time and part of the "cost" is hidden in the software that monitors your use of the internet. This software cannot be easily removed.

Bought this and as soon as I got it, it didn't work, spent hours with there tech support just to go round and round with other tech chats with the same directions. Told a long time to try to get my money back and get a RMA. Where is the last chat I had to get it fixed and try to get a RMA for my money back.
Please wait for a site operator to respond.

You are now chatting with 'Morgan'

Your Issue ID for this chat is LTK419077657633X

Morgan: Hello, how may I help you?

Kevin Lohr: I need a RMA # to return this

Morgan: One moment please...

Morgan: I am looking into this. It may take a while. Please bear with me.

Kevin Lohr: ok

Morgan: This is your RMA number : 1402221

Morgan: Is there anything else I may help you with today?

Kevin Lohr: that was for the first one am sending back

Kevin Lohr: am also sending back the replacement one also so i need one for that also

Morgan: I need to transfer you to a higher level of support to assist you better.

Morgan: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Journey'

Your Issue ID for this chat is LTK419077657633X

Journey: Hi this is Miss Journey, Please give me a moment to review your previous chat. Thank you

Kevin Lohr: just need a second RMA to send back this MJ

Journey: Hello Kevin.

Kevin Lohr: yes

Kevin Lohr: am sending back the first one

Journey: Here is the RMA number for your replacement MJ, 1402221. please copy it on a piece of paper then enclose it in your return package, also include your email address and also your sales order number.

Kevin Lohr: want to send back the second also

Journey: Please return the package to our return address which is

Journey: Magicjack LP

Kevin Lohr: so use the same RMA number?

Journey: PO box 6846

Journey: West Palm Beach FL 33405.

Kevin Lohr: use the same RMA number so I will returning 2 of these with the same rma # right

Journey: No, it's different. This number 1402221, is the RMA number for the defective magicjack that you will be returning back to us for the replacement magicjack we have sent to you.

Kevin Lohr: I want to send back the replacement also under stand now

Journey: But why Kevin?

Kevin Lohr: it doesn't work and am tired of it

Kevin Lohr: just give me a rma please so I can return it

Journey: Okay, Kevin. would it be okay, if we'll fix the issue with your replacement MJ? I can help.

Kevin Lohr: no, becouse we tryed that 20 times already

Kevin Lohr: rma please

Kevin Lohr: I have about 10 hours on this chat trying to do so, I had enough, don't want to waste anymore of my time

Journey: Okay, Kevin but may I know what had happened when you plugged in your new replacement magicjack?

Kevin Lohr: nothing thats what happin

Kevin Lohr: if you format it and upgrade it, it works, but when you unplug it and plug it back in it doesn't work

Kevin Lohr: and I am not going to try any more, its been 20 times with 20 poeple on here

Kevin Lohr: just give me a RMA please

Journey: I see, Let's try this one last steps, to see if it will work then.Would that be fine? It will just take few minutes

Kevin Lohr: well tell me, if its what I did before am not doing it

Journey: No, it is not, Kevin.

Kevin Lohr: lets see

Journey: Okay, please plug in your replacement mJ

Journey: by the way, Has it been registered?

Kevin Lohr: my number was transfered to this number

Kevin Lohr: its pluged in

Journey: Okay, good.Please click on windows logo then on start search, please type regedit then hit enter

Kevin Lohr: you mean run?

Journey: Yes, Kevin, you are using Vista right?

Kevin Lohr: yes

Journey: Okay.

Journey: yes on run type regedit then hit enter

Kevin Lohr: ok, make sure you give better instructions ok

Journey: Yes, Kevin.

Kevin Lohr: ok now what

Journey: Okay, please click on the arrow beside Hkey_Local_Machine.

Kevin Lohr: ok

Kevin Lohr: now

Kevin Lohr: what

Journey: Okay, please click on arrow beside system

Journey: click on arrow beside current controlset

Kevin Lohr: ok

Journey: then click on arrow beside control.

Kevin Lohr: theres lots of them which one

Journey: make sure you click on the arrow beside current controlset.?

Kevin Lohr: ok

Kevin Lohr: ok

Journey: click on the arrow beside control

Kevin Lohr: ok

Kevin Lohr: ok

Journey: Okay, please click on the arrow beside class

Kevin Lohr: ok

Kevin Lohr: ok

Journey: Please locate the exact {4D36E965-E325-11CE-BFC1-08002BE10318}

Kevin Lohr: ok

Kevin Lohr: ok

Journey: found it?

Kevin Lohr: yes

Journey: Okay, please single click on the exact {4D36E965-E325-11CE-BFC1-08002BE10318), then on the right pane of the window, please look for upper and lower filters.

Kevin Lohr: ok

Journey: found those upper and lower filters

Journey: ?

Kevin Lohr: where they at on the right side??

Journey: It's listed under name, data, and type column.

Kevin Lohr: I SEE LOWER FILTERS

Journey: Okay, please right click on lower filters then click on delete.

Kevin Lohr: OK

Kevin Lohr: OK

Journey: Please close that window.

Kevin Lohr: ok

Journey: then please click on windows logo then on start search or run, type appdata then hit enter

Kevin Lohr: ok

Journey: Please click on roaming,

Journey: then please locate mjusbsp folder.

Kevin Lohr: ok

Kevin Lohr: ok

Kevin Lohr: ok

Journey: Okay, please unplug your magicjack device then right click on the whole mjusbsp folder then click on delete.

Kevin Lohr: ok done

Journey: Okay, please delete mjusbsp folder, from your recycle bin.

Kevin Lohr: ok done

Journey: Okay, please close that window, then please for about 3 minutes before plugging your magicjack back in.

Kevin Lohr: ok

Kevin Lohr: ok going to plug it in now

Journey: okay.

Kevin Lohr: says it downloading

Kevin Lohr: but sofar nothimg

Journey: Please wait on that.

Journey: And let me know if the softphone is up on your screen.

Kevin Lohr: ok get the same error measage

Kevin Lohr: error broken storage

Kevin Lohr: see same thimg

Journey: Okay.

Journey: Please go to Computer

Kevin Lohr: there

Journey: Then look for the 2 MJ drives there

Kevin Lohr: yes

Journey: Then look for the MJ removable drive.

Journey: Please let me know.

Kevin Lohr: yes

Kevin Lohr: ok

Journey: May I know what are the 2 mj drives listed under computer icon?

Kevin Lohr: yes icon and drive icon

Journey: Okay, please click on windows logo then on start search, type diskmgmt.msc then hit enter

Kevin Lohr: ok

Kevin Lohr: you know your wasting my day and this still won't work

Journey: In disk management window, please scroll down then look for the 2 mj drives you found under computer window.

Kevin Lohr: I have hours on this doing the same thing

Kevin Lohr: yes they r there

Journey: I understand, Kevin but we are about to fixed the issue, since we have deleted the filter.

Journey: Okay, found the icon which is in Phone?

Kevin Lohr: ok

Kevin Lohr: Y

Kevin Lohr: (Y)

Journey: Okay, please right click on it then click on format then click on start.

Kevin Lohr: its formating

Journey: Okay, then please set file system to fat, volume label as phone

Journey: and allocation unit size as default.

Kevin Lohr: ok done

Kevin Lohr: now upgrade right

Journey: okay, please go back to computer window.

Kevin Lohr: ok there

Journey: right click on X icon or the magicjack drive, then click on start magicjack option.

Kevin Lohr: ok

Kevin Lohr: ok got the dail pad

Journey: Okay, does it reads " ready to call"?

Kevin Lohr: yes

Kevin Lohr: now if I unplug it will it still work??

Kevin Lohr: thats the problem am having

Journey: By the may I know if do you have Nero, Roxio installed in your PC?

Kevin Lohr: yes I do

Kevin Lohr: nero

Kevin Lohr: and roxio

They wanted me to start uninstalling programs on my pc, but I try this on my other pc with XP and the samething happin. So its just a big scam.

At first the service was very good but a month ago I start getting cut in the voice and I can use for regular call anymore.. I access customer services but just a robot answer and did not fix it.. I wont renew and not recommend the service to anyone.. I have switch to Skype and its fine..

Bought magic jack about a month ago. Reasonably easy to install although I had to register twice for some reason.

First Problem: Magic Jack won't function if you are running VPN software. Of course, they don't let you know this until you go chat with the support people. Good thing I have two computers...

Second Problem: After using MJ successfully for three weeks, it suddenly stops working. After the usual run-around with support (i.e. unplug, replug, etc.), they tell me that the phone number I am calling "is not supported". Not supported? How can a phone number be unsupported? This is a work-related phone number I've called dozens of times via MJ in the past few weeks, I can call the # from my cell phone, but not from MJ? Turns out that their latest 'upgrade' causes certain phone numbers to be unusable, unbelievable!

This is a case of a company changing the terms of service after they have your money. MJ support refused to explain the situation further, refused to escalate the issue, unbelievable! The support person claimed that there was no one at the company to whom I could make a complaint, so since the company isn't interested, here I am on "measured up".

Lucky for me this happened within the first 30 days of using the product, so the retailer (CVS Pharmacy -- good guys) was willing to give me a refund. However, if MJ had disallowed this phone number after 30 days, I would have had no recourse at all.

I would advise anyone against purchasing Magic Jack. There is no way that you can guarantee that the company will honor its commitment to provide you with phone service to the numbers that you wish to call. They can disable phone numbers that you want to call at will, with no explanation, leaving you with no recourse, no solution.

I bought a MJ about 6 months ago - late Feb, 2009 and have used it for perhaps 30-45 minutes. last week (late August 2009) it quit. VERY difficult to get them to even consider it was broken. The local Radio Shack where I bought it, exchanged it. (The MJ folks were VERY reluctant, ) The new one doesn't work either.

A lesson...