This product is utter garbage I have spent 4 dyas over 5 hours have been treated rudely by their tech staff. When they can't figure something out their comments border on the absurd. Insisting repeatedly that something has to ge there.

I had a supervisor Junex tell me to reboot knowing full well I would loose the connection because he lacked the intelligence and patience.

They had me reconfigure so many items on my computer I lost a number of programs.

my ADVICE DO NOT PURCHASE or waste your time..."A LIFETIME OF MISERY>' Also I have over 15 pages (5 online chats, ) documenting their stupidity. Filing a formal complaint with The Florida State Atttorney General.

Awful. Lots of gaps in conversation makes you work hard to "figure out" what has been said or not said. I work with contracts all day and this could be a disaster. They have NON-EXISTENT customer service. Too much for too little! I give it a YUK.

My MagicJack, at first worked without complaints by me or my callers for about 3 months. Then I started getting complaints that my calls were cutting out when people called me. I would call them back and it would not resolve the issue of unclear calls . It was now been broken completely for a month. I called the company via their instant chat and spoke with a rep. The best solution for a broken USB port on the MagicJack is for me to buy another or pay $10 for a replacement to be shipped to me in order to use the remaining few months of the service I prepaid for. This is the best, but unacceptable solution I could negotate with their Rep. It's a rip-off and poorly made not to last. If a class action suit arise rest assure I will be joining.

It worked for about a week and then suddenly stopped working. U might be expecting an important call and u don't even know that your phone has been disconnected for hours. It is a cheap product and they try to sign u up for 5 years up front cuz they know u wont be back after the first year.

I purchased my Majic Jack in Boston and brought it home to British Columbia, using a California number. I was relatively happy with it as I make many calls to the US. The quality on my end was fine, although many said that my calls were quite crackly on their end, which was probably due to DSL problems on my side. After one month of use I received an 'excess usage' message on the application; it would not work anymore. I chatted with several technicians, all of who transferred me to a 'higher authority' and said the same thing: call a particular number and it would be resolved. I called for literally two days straight with no answer, or a message saying the number was disconnected. I chatted back after three days to learn that I had been given a wrong number. I finally reached the number and was told that my device was dead and that it was not possible to re-register it. I had also bought a five-year plan, but this was not enough to salvage the account. I couldn't even buy another device! The entire episode took four days to discover I had no more service. I am furious with this company and will tell all my friends on FBook and MySapce to stay away from Majic Jack! My experience was totally frustrating and they were consistently uninformed and unprofessional.