This is a scam! I saw the magic jack on tv and completed the order in the understanding they would charge a one time few of 63.00 and 3.00 per month afterwards! This is NOT what happened! I am now negative 205.00 at my bank!!! The 1st payment that was drafted was 139.30, definitly NOT 63.00 like they said on tv! and then another draft of 93.80! As of this month! MARCH 2010! I just hope this doesnt happen next month! I am a disabled person and can not provide for my self if this continues! I have no idea how I am going to get out of this debt!!! I am doing this to WARN YOU!!! DO NOT DO WHAT I DID! ITS NOT WORHT IT!!! PLEASE BE AWARE AND DONT GIVE YOUR BANK NUMBER OUT! I surely hope I have helped someone before this happens to YOU!

i purchased a majic jack for my desktop computer and it does not work., i tried to get customer service for help and got no help in correcting the problem. i do not want to keep this majic jack and i would not recommend it to anyone. i want a refund, but don't know how to get my refund.

Bought Magic Jack to help with phone expenses family long distance call. My husband has cancer and need to keep family informed. Jack will not call out or in only states on call in that no one here leave message or that voice not working.On call out it dials but doesn't ring. Have been on computer with tech's several times and got no where. What a joke and a bad one at that. How do they stay in business if there are nothing but complaints that this doesn't work. Also out money for something I can't use. Can't call and talk to anyone or e-mail it's like they don't exsist on this earth.

Shouda Wouda Couda.. OMG! people, sure wish I would have used Google search, and typed in Magic Jack, before phoneing the T.V.,
1 800 960 6957 order number. With this company MagicJack, the old adage "buy'er Beware" surely stands. People! please do a little homework, before you call a company like this, and then be stupid enough to hand over, your personal information ; eg: banking, or credit card #, Email etc, etc.. You will be one sorry Sad Sap. Customer Service forget it, there is NONE. Once you pass over your info:, by phone or by Email, Magic Jack has got you, everything or future transaction is Virtual cyber space, round and round we go. NO company customer service rep to speak with, extremely hard to navigate their website. You will find it is all Smoke and Mirrors. Ask yourself, do you want to do business with a company like this? Please stop and think, before doing business with them. Magic Jack should be investigated for public fraud. They must have had at least 10 Florida lawyers draw up their contracts and virtual "BS" web page. Totally consumer unfriendly. Q. Where is a proper and ligitimate ph# to your said company, found anywhere on your web pages? Why can we Not talk with a live person, representing your company? What are you trying to hide MagicJack?..
To make a really long story short, MagicJack has made it really hard for any of us potential customers, or customer, to RETURN their product., within their 30 day trail period. I Do Not have enough time to tell you all, the trouble and time i spent waisted on trying to contact this company by PH or Email, to try and CANCEL my order, before they shipped it. To No avail.. and then there is the episode on getting a return RMA # to accompany the return item the"MagicJack". Oh Yes! people, you will also need to get a Tracking # to accompany this returned item. Yesterday, it cost me $15.00(cdn) at Canada Post, for that service. That Fee will be a Loss to you and me, and non recoverable. I have phoned my Bank and Visa, they are "aware" of this company and situation, and willing to step up to bat if needed, to hopefully recover my initial order (monies). This is now, a wait and see scenario (unfortunately).
I will also be contacting the "BBB" and forwarding a complaint against MagicJack.
Bottom Line: MagicJack makes it very and extremely hard for anyone to contact them personally. (Smoke & Mirrors).

Sincerely / Canadian customer
Joe Hipfner
Sa La Vee.. "Buyer Beware"

I was in MJ tech support chat box for about the 100th time in 2 years. I went there again today here is the exact text- Sonny: Hello, how may I help you?
billie: hello
billie: yesterday i talked to an agent named amelia
Sonny: Hello Billie
billie: this is what i told her
I have had my MJ almost 2 years...in those 2 years I've spent hours in this chat box trying to get it to work correctly...it never does, sometimes it works, most times not. Now it has started something totally different...people call and I can't understand them...their voice is all broken up, I try repeatedly to call them back but it keeps doing the same thing...I've dont the fix...I've done the upgrades MANY MANY times...I've tried and tried many times to get you to send me a NEW one. I think mines defective and always has been...my sister JUST got one, shes my neighbor and has the same internet provider ..hers works perfectly. I don't understand WHY you won't send me a new one you've made millions on the sale of MJs yet from the first week I had mine it didn't work, why won't you send me a new one??? I'm on disability and this is my only phone, my only way to call out.
Here's the reponse- Sonny: Please wait while I check that for you
billie: she had me unplug my MJ and plug it back in then do an upgrade, then make a few calls, at the time it worked...BUT i said it it goes back to not working can I have a new replacement MJ she said yes, well im ready for that
billie: because its right back to not working...i even went and got my sisters mj and tried it it was perfectly fine, i have and have always had a defective MJ
billie: i mean this is going on TWO years 2 years of a MJ that works MAYBE 3 times out of 10 thats unacceptable to me
Sonny: Please click this link and run it
Sonny: You will get "No Device Found" after running recovery. Please unplug your magicJack, wait 60 seconds, and plug it back into another USB port.
billie: ok
billie: done
Sonny: Is magicjack uplugged?
billie: yes
billie: no
billie: i plugged it another port
Sonny: Please plug in now
billie: ok, and?
Sonny: Do you have dial tone on magicjack screen?
billie: ready to call yes
billie: what do u mean dial tone on the screen?
Sonny: Please try a test call
billie: it doesnt work
billie: no dial tone
billie: but it says ready to call
Sonny: Please replug your magicjack without using the USB extension cord that came with magicjack if you are using any.
billie: ok i tried again ( im not using the ext) had a dial tone but it wont make the call
billie: sonny did u read all that said...up there in the box?
Sonny: Yes
Sonny: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
billie: amelia said if it messed up again y'all would send me a new one
billie: are u going to do that?
You are now chatting with 'Ashton'
FPRIVATE "TYPE=PICT;ALT=Chat Information" Your Issue ID for this chat is LTK4190104657432X
Ashton: Hello Billie. My name is Ashton. To better assist you, let me put you on hold while I read your previous chat. Thank you.
Ashton: Thank you for waiting.
Ashton: I can process a replacement magicJack device for you. Replacements magicJacks are now $9.95. This is a shipping and handling charge and it will be charged immediately.
billie: thats not fair
billie: i told MJ right from the get go..that something was wrong why do i have to pay anything
billie: for 2 years ive tried and tried to get MJ to replace my defective mj
billie: i mean i dont get it do u think im trying to get something for free heck ill send back this mj...ill do without any phone if thats what u want
billie: i feel i shouldn't have to pay anything its defective always has been
Ashton: I understand you, Billie. Unfortunately, that's how the replacement is being process.
billie: so u dont stand behind your product...your company cant absord shipping fees?
billie: this is TOTALLY unfair
billie: im willing to pay the shipping to send it back why arent u willing to pay the shipping to send me a mj that works
billie: ?
Ashton: Actually, You will no longer need to return the defective magicJacks.
billie: its in NO way my fault that you sent me a defective MJ
billie: i paid good money to have this and it has never worked
billie: properly
billie: i expect YOU to send me a new one at no cost...i will accept nothing less
Ashton: Unfortunately, we really can't do that.
billie: well does your comapny ever read the comment made by customers on the int?
billie: there alot of people unhappy with mj...
billie: is there a number i can call?
billie: surely u have a coporate headquartes?
Ashton: Unfortunately, we only engaged through this chat.
billie: do u have a corp. headquarters?
billie: is there anyone else i can talk to? i mean im getting the feeling you dont care about a concerned customer...
Ashton: We have located here in Tallahasee, Florida.
billie: im telling u i paid for this i paid shipping to get it its never worked yet u want me to spend more money...what kind of business are that the customers dont matter?
billie: u dont even try to make it right?
billie: i dont understand that honestly
Ashton: We are only following the policy made by magicJack.
billie: well they need to change that
billie: its unfair anf im suprised there hasnt been a class action lawsuit againt this company
billie: NO other major comapy doesnt have a telephone number for people to call
Ashton: For more information please refer to this link.
billie: can you tell the powers that be that my mj is defective?
billie: u are telling me u send out defective mjs and take no responsibilty to the quality of them?
Ashton: Have you tried to check your internet speed when you purchase your magicJack before?
billie: yes
billie: my sister and i have the same isp
billie: her mj works perectly
billie: perfectly
billie: we both have the highest spped int this are offers
billie: *this area offers
Ashton: Please try to check it again.
billie: sigh
Ashton: Please visit the site below and click on the yellow star then take note and provide me your upload and download speed.
Ashton: http://www.speedtest.net
billie: dl-7.76 upload 1.40
billie: show that mine twice what the average int is
Ashton: Okay.
Ashton: Are you using a router?
billie: no
billie: ive also bought 2 diff new phones because thats what a person in thei chat said to do
Ashton: So, I guess with need to try to troubleshoot your magicJack since you don't want to be charged for replacement.
billie: ive done everything i can on my end i feel i should receive a new one free of charge
Ashton: Unfortunately, we can't issue a replacement for free. You really need to pay for $9.95 so that we can process one for you.
billie: man ive spent hours in here doing all the stuff y'all have told me to do HOURS if your company wont do anything theres nothing i can do except post my experience on ebay and the internet and with the better business bureau at least maybe someone wont have to go thru what ive went thru your company REALLY needs to change its policies...its a rip off btw i read the service agreement...
billie: i read where it says even if my mj is defective they hold no resposibility for it...excuse me, but from where i sit that BS..you are letting the public buy defective mjs and not standing behind them
billie: aston i realize...u can do nothing im not stupid i know ur just an employee but someone needs to inform the powers that be that this is horrible service
billie: unacceptable EVERY major comapany stand behind their products but y'all dont
billie: how do they get away with that
billie: i just dont get it

Attention to future buyers of this product...read the service agreement, they do NOT back up any defective MJ, there is NO corporate number to call, they keep that from the public, to get tech support you have to stay in that chat box for hours, because it's not "one on one" chat they are helping many at one time so u sit and wait 1/2 the time they give u a resonponse meant for someone else, when ever they do decide to come back to you..horrible horrible company and customer service!!!