I bought 2 of these things and they work only part of the time, I have spent hours chatting with their so called techs with little success, guess the old saying applies here, you get what you pay for.

They took my money before I even ordered, this company is more like Magic Jack your money!

We were happy with our magic jack the first few months, then all the missed calls were heard on the voicemail the rest of the year. We still thought it was good enough as another line in the house for the cost. Then the renewal date came around and we have not had a MAGIC JACK phone since.

It has been over 3 weeks, we have called using the phone number off our credit card statements, chatted with the online service for the 6th time today and have recieved one email from them with a total of 6 still in the waiting, that should have had information on what we should do to get it working. Don't believe them when they say someone will get back to you with an email within 48 hours, "your account is under review" and thats when you just want to get your bill paid.

I have to say we are at the end of the rop!!! W/MAGIC JACK phone, we have not been told the truth, had many broken promisses from the staff (and if you could read the chat's) We can't even pay or over-pay our bill at this point to get it to work because it will not take any of our credit cards or debt online, our bank said they charged a dollar then took it off, , , what's that????? Most of all I feel stupid for telling everyone I know about it in the hopes we could get them to get one.

Now that we don't answer the phone they know it's a P O S service not even worth a missed call.

The most frustrating experience I've ever had; spent over 12 hours online in their chat session (was booted out 26 times) and still with little or no service; could not receive calls; could not make two consecutives calls without upgrading between them, and no one could hear me when I called them. Please don't spend your money on this "product of the year".

Magic Jack has set themselves up for a 911 debacle. The phone# I have is actively registered to a company in Albuquerque. If either of us dials 911 the call will be misrouted to emergency operators. Over the last several days I have attempted to explain to managers at MagicJack that I cannot access voicemail and people cannot call me...I can only make calls. The reason for this is obvious...TWO PEOPLE SHARE THE SAME PHONE NUMBER. In order to give the readers of this complaint both sides of the story I have copied their response from a chat log. The customer service agent is "Irene":

Irene: As a manager I know that this is my responsibility to straighten things out. You have been promised by previous agents that this will be taken care of but still nothing has been resolved yet. Rest assured that this time this will be fixed. I will follow up this matter every now and then so that I can be sure that this will be taken care of. I know how you feel right now. I understand that the situation disappoints and frustrates you. We will work on this so that this issue will be fixed as fast as possible.

After waiting several days I still do not have access to voice mail and I cannot receive calls. I don't think I will ever be able to receive calls because the MJ # assigned to me is also active for a business in Albuquerque. I have spent approximately 12 hours with chat sessions and doing "upgrades" and disconnecting the device, rebooting etc. THIS PRODUCT DOES NOT WORK. I am not the only person who has been assigned an active number belonging to another person. Please read the trailing complaints on this website.
Thanks!
Brian