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SerryJW
February 19, 2010
Can NOT disconnect phone number
When my one year was up with Magic Jack, I didn't renew. I assumed with none payment they would disconnect my number. TODAY I got an email that I had a voice message. I have tried everything. There is no way to cancel, chat with anyone or disconnect the service unless I have the original order number!
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trula albin
February 19, 2010
noservice-tried to cancel 4 times
asked question on magic jack pros.Did not get an answer . I tried to reply to them to cancel like 4 times . They kept coming back, tried to cancel the credit card No answer When I got my cretit bill, they put a charge of $30 on it . That is fraud in my book I want a refund on my bill Answer --- [email protected] |
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Tommy D
February 12, 2010
renew
When I purchased this a year ago, it worked off and on for a short time. Often, people on the other end could not hear me and quite often I would have to reboot computer to get it to give me a dial tone. When the service cut out with the little sad face for renewal, I got online to renew, only to be met with some customer service reps from India (judging from their poor grammar and syntax) who said that my "case" was being reviewed and to be patient. I has been more than a month and still nothing. I have had no less than five online chats with these people and probably should file a lawsuit just to make them live up to their agreements.
Pitiful product. Stay away.
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WILLIAM ROMACK
February 12, 2010
QUIT WORKING AND NO CUSTOMER SERVICE
MY MAGIC JACK UNIT HAS MALFUNCTIONED.
CAUSED ERROR MESSAGE ON COMPUTER IN WHICH IT WAS INSALLED.
NO CUSTOMER SERVICE.
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FFL DUDE
February 10, 2010
faxing
This product may work quite well for person-to-person calls. It DOES NOT, however, work for faxing. Visit their sight, look up FAQ's.
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Mackcnet
February 9, 2010
Selling your email address
I created an special email exclusively for use with my magic jack account, and now I am getting spam email from other companies.
My only conclusion is that Magic Jack sold my email address.
This special email address is a special "Address Guard" feature of my paid Yahoo email account, so it is not subject to spam or advertisement; so the only way I could have gotten spam was from Magic Jack selling my email address.
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Craig Slist
February 9, 2010
Terrible customer service
To replace a defective magic jack device, the company charges instantly $9.95 for shipping and handling let it be the waiting period up to two weeks: what a bad customer service! I personally opted for Skype to speak internationally, and FIOS for all my domestic call including Canada. NO MORE MAGIC JACK!
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eericson
February 4, 2010
wrong phone number
I wanted to use my existing phone number but the system of magic jack did not provide for that selection..they gave me a phone number i did not want and I am very upset. in addition there is no way to contact them to resolve this matter.
please help me
thank you
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JackedbyMagicJack
February 3, 2010
Poor Product
Don't waste your money or your time... Product doesn't work as advertised and you'll spend countless hours chatting with their "customer support" to try to get it to work. You had better know the in's and out's of computer programming, computer code and your security settings - because YOU will be asked to navigate through your computer settings to "fix" your computer - because magic jack works perfectly - yeah right! This product sucks and should be taken off the market. Luckily I'm only out $40 - most consumers are out a whole lot more - buyer beware!!!
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Brigine
February 3, 2010
Awful customer support
Ive had my Magic Jack for about 8 months. I didn't have too many problems with it but last week I couldn't get or send phone calls. I paid someone $25/hr. to help me deal with suppport as I'm not computer efficient. After 3 1/2 hours the problem was finally solved. In their broken English they e-mailed me back and forth and after 2 hours they told me to disconnect the Magic Jack and the computer. Of course, once I did, I lost the person helping me and had to get support again. They had to format the Magic Jack. At the end I requested they do SOMETHING for me (I was thinking of maybe one year free service). DREW, the worst possible operator, told me that the Magic Jack was now fixed and he didn't tell me I should hire someone to help me. He said "So, deal with it". They try to act kind but in the long run will leave you feeling hopelessly frustrated. If I had known how awful customer support was, I would never have ordered Magic Jack.
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