This is a complete joke. This is a great novel idea, if only in the hands of the right, knowledgeable people. Firstly, they lie and say that its free for 30days to use but charged my debit full amount . Then I paid 10$ total with express shipping from Florida, where its shipped from and site says should receive it within 3-10 days regular shipping and expedited 2-4 days, which I received it 5 days later and i only live in nyc. Then I get the thing, with very little instructions on the box. It just directs you to their website with all the details of how to register. There's a FAQ section that explains how to set the device up, but you have to scroll through pages for hours just to get this info. Until you finally get fed up because the damn thing doesnt work, theres an option to speak on live chat. Only to get someone more clueless than you on the other end. I spent 7 count it, 7 hours on chat with these rude, incompetent #@#$%. They are very unprofessional and rude and make sure they dont provide a cust service number or even address for complaints. Dont waste your time. They are a rip-off. God forbid you chat live with the stupidest reps Reyna or Josh. You'll wish you could drag them through your computer screen. Extremely rude and unprofessional. Dont waste your time or money folks.

Magic Jack Order # DT03304017 on 10/24/2009. Free trial for 30 days. We changed our mind, and did not open the package which was returned the very next day it was received followint magic jack return policy. Yesterdy December 03/2009 an email from magic jack was received stating that the refund was denied because the return was too late and longer than the thirty days free trial. Do you believe that? From a supposidly respected company . No money, but we can send you a new mgic jack. That is a bad twist, and bad business.

I paid for a 5 year service only to have it deactivated after 1 year. When I contacted the Tech support all I got was a run around. They said it would be reactivated after 24 hr period but it never was. I have also been locked out from my account with them and even their agents say they can't get in either. I have been told their engineers are working on the problem. As I have spoken to about 6 different agents but never getting to any above the second level of service and non of these has done anything other that to tell me to check back from time to time and see if it has been fixed. The product support is horrendous. These AGENTS lie and mislead you into thinking something is being done when in fact nothing is being done at all. There is no way to contact them beyond the chat line and they are no help at all. This is a Scam Pure and Simple! "BAIT & SWITCH".
Don't Fall for this!!!

Purchased a magic Jack in April 2008. I was unhappy they charged credit card immediately but believed I would save money on long distance charges so I ignored that. I tried it for a few days and it worked fine but I did not want to keep it plugged into the computer so I put it into a drawer where it has been until today. I have had the use of a cell. Today I needed to use it and I plugged it in and it told me that it had been deactivated.

I went to Chat - first person told me they would replace the unit if I sent it back within 10 days and would credit the $39.95 when they received it. I said I paid for this so why should I pay for another one and why is it inactive? He hung up on me. (This conversation took almost an hour)

I tried Chat again. This conversation took an hour. I tried to get an answer to why they would deactivate the unit since I paid for a year and only 7 months have gone by. I was told they would get back to me with an answer. Ya - and pigs fly.

ok - so I called my magicjack phone number from my home phone and got a disconnected number. HuH?

I truly believe that if you purchase this product and have any problem whatsoever beyond what is listed on their FAQ on the website you are out of luck.

Order this if you have money to burn and just want to try it - otherwise - go buy a phone card with cheap minutes. You will actually get your monies worth.

The Magic jack was working for a couple of months, but I was already having trouble with the service. I could not hear the other person on the other line or the call would get dropped. I plugged it into my computer just the other day and it asked me to confirm my e-mail address or my phone number and my password. I did exactly what it asked me to do in order to continue with my service. I did all that and it keeps telling me that the information is incorrect. I put in my phone number and it tells me that it is wrong. How can this problem be fixed? I tried talking to on line chat representative, but it cuts off when I start telling them of my problem. Is this a rip off or a scam where they take peoples money. It works for a while the you start having problems with it. I have tried every thing. Getting fustrated.