Please wait for a site operator to respond.
You are now chatting with 'Eric'
Your Issue ID for this chat is LTK419081815422X
Eric: Hello, how may I help you?
Donald: I was wanting to find out why the magic jack is adertised on tv at multiple, different stores for 19.95, but when i went to buy one, it was 39.98?
Eric: The $19.95 is the renewal of license every year.
Eric: You need to purchase first the magicjack for $39.95.
Eric: That includes the first year of service.
Eric: After the first year, you will renew the license each year for $19.95
Donald: i understand that, but it is adertised for purchase on tv for 19.95. the commercial says nothing about a price of 39.95. Isn't this EXTREMELY misleading to the public?
Eric: The advertisement has another price for it. But when you purchase magicjack from our site, it's $39.95
Eric: They must be the retailer.
Donald: I just went to walmart and radioshack, and they both are selling it for the 39.95 price, why is this price not mentioned in your commercial's?
Eric: Can I have the website of the commercial you mentioned?
Donald: It is a tv commercial
Donald: the only one you are running on tv
Eric: One moment please...
Eric: It's stated there that $19.95 / year.
Eric: That means $19.95 every year but you need to purchase first the magicjack for $39.95
Eric: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Cherry'
Your Issue ID for this chat is LTK419081815422X
Cherry: Hello, Donald . My name is Cherry. To better assist you, let me put you on hold while I read your previous chat. Thank you.
Cherry: Please be informed that the $19.95 that is advertised is for the yearly charge of magicjack Eric and not the device.
Donald: my name is not eric, it is Donald. And the tv commercial is meisleading and what I and according to many on the web, false advertising.
Cherry: Sorry for that Donald.
Cherry: Which of it do you mean is falsely advertised?
Donald: Nothing on the commercial says anything about a 39.95 fee for the product and first year of service. it just says get the magic jack with the first years service for 19.95. Have you seen the tv commercials I am speaking of?
Cherry: Yes, that is not what it meant Donald, the $19.95 is for the yearly fee.
Donald: Do you see how that is very misleading?
Cherry: I don't think so Donald, because as what I have understand it shows that the $19.95 is for the service and not for the device.
Please wait for a site operator to respond.
You are now chatting with 'Eric'
Your Issue ID for this chat is LTK419081815422X
Eric: Hello, how may I help you?
Donald: I was wanting to find out why the magic jack is adertised on tv at multiple, different stores for 19.95, but when i went to buy one, it was 39.98?
Eric: The $19.95 is the renewal of license every year.
Eric: You need to purchase first the magicjack for $39.95.
Eric: That includes the first year of service.
Eric: After the first year, you will renew the license each year for $19.95
Donald: i understand that, but it is adertised for purchase on tv for 19.95. the commercial says nothing about a price of 39.95. Isn't this EXTREMELY misleading to the public?
Eric: The advertisement has another price for it. But when you purchase magicjack from our site, it's $39.95
Eric: They must be the retailer.
Donald: I just went to walmart and radioshack, and they both are selling it for the 39.95 price, why is this price not mentioned in your commercial's?
Eric: Can I have the website of the commercial you mentioned?
Donald: It is a tv commercial
Donald: the only one you are running on tv
Eric: One moment please...
Eric: It's stated there that $19.95 / year.
Eric: That means $19.95 every year but you need to purchase first the magicjack for $39.95
Eric: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Cherry'
Your Issue ID for this chat is LTK419081815422X
Cherry: Hello, Donald . My name is Cherry. To better assist you, let me put you on hold while I read your previous chat. Thank you.
Cherry: Please be informed that the $19.95 that is advertised is for the yearly charge of magicjack Eric and not the device.
Donald: my name is not eric, it is Donald. And the tv commercial is meisleading and what I and according to many on the web, false advertising.
Cherry: Sorry for that Donald.
Cherry: Which of it do you mean is falsely advertised?
Donald: Nothing on the commercial says anything about a 39.95 fee for the product and first year of service. it just says get the magic jack with the first years service for 19.95. Have you seen the tv commercials I am speaking of?
Cherry: Yes, that is not what it meant Donald, the $19.95 is for the yearly fee.
Donald: Do you see how that is very misleading?
Cherry: I don't think so Donald, because as what I have understand it shows that the $19.95 is for the service and not for the device.
Donald: It says nothing about the price of the device being additional. All it says is 29.95 for the magic jack
Donald: err 19.95
Cherry: I apologize for that but that is really not our price for the device Donald.
Donald: I now understand that, but your commercial is obviously being deceitful for a reason.
Donald: it is called bait and switch
Cherry: I understand how you feel about this Donald.
Donald: o is that it then?
Donald: so is tha it then?
Cherry: Yes Donald, you can return your magcijack for a refund just so long you're still under the 30 day trial.
Donald: when does the thrirty days start? when I activate the jack, or from date of ordering? How long does it take to rec'v if ordered from your website?
Cherry: From the order date.
Donald: So how long does shipping take?
Donald: So agin, it is not truly a 30 day trial period.
Cherry: Delivery usually takes 5-10 business days from when it was shipped for Standard Shipping, and 3-5 businesses days for Priority mail.
Donald: so it is actually a 20-25 day trial period
Donald: Again, misleading
Cherry: That is how it works.
Donald: Your company obviously practices devious business practices. How long before you start jacking up the yearly fee?
Donald: How long is the 19.95/year price guaranteed for?
Cherry: The Gold plan can only be refunded if you wish to return a device un der the 30 day trial.
Donald: If I told one of my customers what your last statement to me was, I would be borderline of being fired.
Cherry: That is the policy Donald.
Donald: What about the 19.95 / year fee. How long is that yearly fee guaranteed for?
Cherry: Once it gets activated we can't refund it back anymore, it's only refundable if you return a device as well. If not then it can't be refunded.
Donald: Let me try to make this a simple as possible for you. I buy the product. How do I know that the second year you won't up the annually service fee to 59.95? What kind of guarantee's do you have of future yearly service pricing of 19.95.
Cherry: You will be sent out an email as soon as you're license is about to expire.
Donald: Again, what is your guarantee that you wont jack the price up the second or third year for the service from 19.95 / year to hypothetically 59.95 / year. Please stop dancing around the direct wuestion i am sking you?
Cherry: No we won't Donald, our system does not lie.
Donald: Soi you can guarantee me the yearly service charge will never go above 19.95 / year?
Cherry: Yes
Donald: Will a copy of this chat be emailed to me?
Cherry: No, you can copy and paste it on your notes Donald.
Cherry: Please do not worry as I have recorded our chat making it very easy for the next tech to understand your concern if you may comeback again.
Donald: But then your company could say i doctored the chat. I would prefer you email me a copy of this chat from your company to me at
[email protected]
Cherry: We can't email you a copy of the chat Donald, our email system is not available.
Donald: You are the first company i have ever had online chat with that did not VOLUNTARILY or Automatically send a copy of the chat session automatically. Obviously this is for a reason
Donald: If you can chat with me, email has to be available to you.
Cherry: No Donald, its just that our email system is not operating as of the moment.
Donald: Can i be transferred to an upper manager along with a transcript of this chat please?
Cherry: I can't transfer you to anyone else here Donald.
Donald: Why
Cherry: I am not allowed to do that.
Donald: I was transferred to you
Cherry: Yes, they are allowed but not me,
Donald: I am sorry Cherry, but I just don't believe that you have the authority to make the guarantee you just made to me, that is why i want someone from upper management
Cherry: I can't transfer you to anyone else here Donald.
Donald: Noi disrespect, but i don't believe you. What is your title and employee id or some way of identifying you other than by just "Cherry"
Cherry: I am Cherry Thompson.
Donald: How do I reach management? is there ena email address or a phone number I can call?
Cherry: No Donald, everything needs to be done here on this chat.
Donald: What kind of company has untouchable management?
Cherry: That is our policy.
Donald: OK. You leave me no other choice than to post this chat conversation on the internet for anyone that wants to look can see. Thank you for your mediocre assistance and i will continue to reach you management. Every company has a phone number.
Cherry: You are welcome.
Cherry: It was indeed a pleasure assisting you today.
Cherry: I hope I have somehow helped you with your concerns today.
Cherry: Have a good one and be safe always.
Cherry: Please do not worry as I have recorded our chat making it very easy for the next tech to understand your concern if you may comeback again.
Donald: But then your company could say i doctored the chat. I would prefer you email me a copy of this chat from your company to me at
[email protected]
Cherry: We can't email you a copy of the chat Donald, our email system is not available.
Donald: You are the first company i have ever had online chat with that did not VOLUNTARILY or Automatically send a copy of the chat session automatically. Obviously this is for a reason
Donald: If you can chat with me, email has to be available to you.
Cherry: No Donald, its just that our email system is not operating as of the moment.
Donald: Can i be transferred to an upper manager along with a transcript of this chat please?
Cherry: I can't transfer you to anyone else here Donald.
Donald: Why
Cherry: I am not allowed to do that.
Donald: I was transferred to you
Cherry: Yes, they are allowed but not me,
Donald: I am sorry Cherry, but I just don't believe that you have the authority to make the guarantee you just made to me, that is why i want someone from upper management
Cherry: I can't transfer you to anyone else here Donald.
Donald: Noi disrespect, but i don't believe you. What is your title and employee id or some way of identifying you other than by just "Cherry"
Cherry: I am Cherry Thompson.
Donald: How do I reach management? is there ena email address or a phone number I can call?
Cherry: No Donald, everything needs to be done here on this chat.
