After buying Magic Jack and bringing it home, I was excited to finally save money on my phone bill. Everything hooked up ok, just as the package said. I tested out a few numbers and everything seemed fine after I went through the registration process. I had Magic Jack hooked up in the room adjacent to my bedroom. Two nights had gone by, and I awoke in the middle of the night to hear heavy breathing noises coming from the very room that "Magic Jack" was hooked up in. I got out of bed, crossed the hall, and peered into the room. The heavy breathing suddenly stopped. This very pattern continued off and on continuously throughout the remainder of the month. At the end of the month, my Att&t Telephone bill came in. To my surprise, the bill was a total of $3, 974.22. After closer examination, I noticed that the calls were placed to 900 numbers, which I had purposely blocked when signing up for phone service initially. So I called ATT&T and they investigated the matter, traced the calls, and got back to me with shocking news. "Magic Jack" had worked his "magic" alright! After the so-called simple set up. After "Magic Jack" waited for me to go to bed, this little "As seen on TV" "Gadget of the Year", disengaged my 900 blocking, set up an incoming/outgoing international phone sex operation on my DAMN computer! And it didn't stop there. "Magic Jack", after using the gadget over the course of a few minutes, was able to digitally replicate my actual voice. When it knew I was not home, "Magic Jack" made several calls to friends, family members, and even my Boss's Wife. USING MY DIGITALLY REPLICATED VOICE it made several sexually explicit phone call comments to my Boss's wife such as: "Hey Deb, just sitting here wondering what color underwear you're wearing right now." or "Hey Deb, me again, your husbands favorite employee. How about you talk your husband into giving me a raise, and I'll let you know how many times he's slept with his secretary." I was fired immediately that afternoon. "Magic Jack" made it appear the calls were coming from my work telephone at my desk and outgoing to my Boss's house. Within just over a month, I lost my job, some longtime friends (Magic Jack made phone calls, using my voice, and made sexually obscene, and often rude comments to some girlfriends and wives of some longtime friends), my Family has all but disowned me. Oh yeah! "Magic Jack"... "PC magazine EDITORS CHOICE of the year award". "Over 2.5 Million Sold"...more like: "Over 2.5 Million lives destroyed for the low price of $39.95. DON'T BUY THIS PRODUCT!!!

Bought new MJ(0ld broke) was told I could transfer my account and service balance to old # and receive free shipping, All incorrect info, Would not credit shipping or keep old number. Would not help at all. Extremely poor or nonexistant customer service-Beware!!! Would anyone have a correct address for Magic Jack? Where is Dan Borislow's office?

Purchased Magic Jack online from their web site; product installed on computer with no problem, and worked fine for making outgoing calls, however, when anyone tried to call me, they received a message that this was long-distance call. I got on the live chat customer service and spent 45 minutes going over the problem with representative (he did at least try to help, and was polite). In the end, the only suggestion he could offer was to get a new phone number, choosing a different prefix under our area code. The only one listed that should have been local was Longview, however, callers Still get the long distance message. I was then advised to keep an eye on the site, as new prefixes would be added soon. However, to try this again when additional prefixes are available will cost me $10.00, as you are only allowed one free change and I wasted mine. There is also no guarantee that your choice will work, so, if the next change didn't work, I would be out the $10.00. Overall, I am quite unhappy with this, since this product was purchased to use while working remotely in my home office and now the only way my customers can call me on it, is to call long distance. Since this won't work, I am reduced to trying to do business on my cell phone, which, in our area, is somewhat unreliable. I guess if it saves me in long distance making outgoing calls, it will be somewhat helpful, but is certainly not what it was touted to be. They don't quite tell the "rest of the story" when selling the product.

I did requested for a magic jack.thry send me one. I did try to register in Canada, but there was no canadian address option, so I had to register in USA. In between this period my credit card was lost and my credit card company send me a new credit card.Now MAGIC JACK tried to get their payment, but were unsucessfull.Now I am trying to get in touch with them for the payment issue, but there is no contact number.
fazal shaikh

I have been using the Magic Jack product for the last five months. It worked just as advertised. Yesterday, however, they started blocking calls to domestic conference numbers. I use the Magic Jack almost exclusively to call conference calls for my work from home. The conference numbers are not 800 numbers and that was the reason I bought the device and service, it advertised (and stilladvertises with no disclaimer) unlimited US phone calls.

I used their online chat technical support and explained that they changed the terms of my service midway through my contract. I asked for either a refund on the product or to re enable the access until the end of my first year subscription. They eventually told me they could not help me with either of these issues and told me they were done with the support session. I then called their billing department and asked for a refund and the person I spoke with could not help me at all.

I sent an email to the CFO of the company and explained my complaint. I have not heard a response at all.

A typical consumer like me has almost no recourse for this situation. I would not have purchased the product if the original terms of the agreement included restrictions on domestic conference numbers or any domestic numbers for that matter. If I filed a lawsuit in small claims court it would wind up costing me more than the $40 I paid for the device. This company should be the subject of a class action lawsuit with penalties in the settlement to protect the little guy from predatory practices in the future.