I purchased a magic jack at Wal-Mart. On the package, it stated that the 39.95 payment was all that I had to pay for one year of service. When hooking up my phone, I had questions about the payment, because I went to the email link and I went to the FAQ page. I read a question, from a person who asked if there were any other charges. The answer was no, there was no other charges, but when recieving the email, I was told that a 14.95 a month bill would be billed on my regular phone bill each month. Is this not false advertising?

I ordered in or about April or May of 2008 a Magic Jack device with a 5yr service license for $46.90. I ordered this for family in Europe with a US phone # to make calling easier and cost-effective. My family tried to use it today (5/23/09) to discover the license had expired. I contacted Magic Jack via online chat and was speaking to Ruby, who in the end informed me that my order was never placed nor shipped. The device was received and the service has been previously used to make calls. She transferred me to an upper level support manager - Maya - who was rude and could not write correctly. She persisted in telling me that my order was "killed" and that I never ordered a 5yr service license, that I never received the device, and that I was never charged the $46.90. I informed her that I did receive the device and that I was charged on my credit card $46.90. Maya proceeded to argue with me that I did not get the device, that I was not charged or anything. She said I had to call my credit card company for the money...which I did initiate a billing dispute during my chat session with my credit card company. As I was extremely livid over the situation, I was going to file complaints with the BBB, the Florida Attorney General's Office, the State's Attorney's Office for West Palm Beach, FL, the FCC, the FTC and any other government agency as appropriate. I did in fact file a complaint with the BBB and the Florida Attorney General - and was much surprised to find out over 1, 000 complaints were already filed with the BBB (yet they still gave the company a high rating) and as a result of those complaints the FL Attorney General's Office filed a complaint on behalf of 500 consumers for the same type of fraudulent and deceptive practices. I will be filing a complaint with the other agencies shortly. I also contacted PC Magazine to request that they retract their recommendation of this product / service. It is a TOTAL SCAM!!! Do NOT purchase this and please SPREAD THE WORD!!!

i can call out but when they anwer they cant hear why is this i hope you can help me

i bought the magicjack and after 3 months, it stopped working. i used the online chat 4 DIFFERENT TIMES and it still doesn't work. i have purchased new phones, rebooted my computer, downloaded about 16 gazillion updates (and i'm concerned now that all of these updates might have damaged my computer), installed divx, and basically done just about everything except bang the side of the computer (hell, that might have worked).

finally, i get a rep named "nadia" who basically told me, that i was SOL! she could not give me a replacement, nor could she refund my 5 year contract that i PAID FOR!

i have decided to file a complaint with the BBB. eff magic jack!

When I bought my Magic Jack one Year ago it was sold at our local mall. I paid $55 for the Magic Jack unit plus 2 years service. Now after one year my service expired and Magic Jack refuses to recognise my second year. They tell me that it is not sold that way. I tried over and over again but I can't get them to understand that even with my receipt. Besides that you can't speak to anyone on the phone. You must communicate by internet texting.