Purchased The Magic Jack in April of '08 and it is an absolute fraud. After using the product for 45 to 60 days problems were experienced. Though the initial problems were taken care of, the same problems reappeared continuously. The majority of the Customer Service people try, but immediately the hand of failures is shown by the questions when Firewalls need to be removed, it is your phone even though it is the same phone that you have used and when you change the phone it still remains the same. The problem is with YOUR equipment, the recommendation is to buy additional equipment and your system may work. It is ongoing but one thing is definitely now showing as a white flag of guilt. Magic Jack is offering a 5 year renewal program for a 60% discount. IF Magic Jack was properly working for even a slight majority of the new buyers, given the current economy the sales would be going through the roof simply by word of mouth. Certainly the retention rate of existing customers would not be dropping to the point that a 60% reduced price could be justified when sales are already robust, or is there a requirement for this discount because the Ponzi scheme is coming apart? Please try to be nice to the CSR's that try to help you, they are only trying to make a living by keeping a job helping people with something that they know does not work. That has to be frustrating and they also have to eat and pay bills. Have read some that have had some success, but am curious as to why these people would look under Magic Jack compalints to post there adoration for the product. One specifically said that he was "a good friend of the inventor and the Magic Jack works perfectly". That sounds much like my being 50 years old and saying that I can prove that I am honest because I have a note from my mother, or maybe I missed something. What does the rest of the population feel about that? Anyways, for anyone that reads this prior to buying into the Magic Jack scam, don't buy it yet, maybe in a few years it will have a better network. For those that have joined the ranks of us "CHATTING" on this board, you are among company of those that are interested in trying something new. A Pioneer as such because many people will not try something until it is proven in a clinical test. My friends, we are the clinical test. DO NOT BUY THIS AT THIS TIME, unless you want to be a Pioneer of something that does not work as of yet.

I'll make this short because I don't have days to spend on this. We have had nothing but problems out of these people, including taking money of of my credit card before the free 30 day trial, and when we received the jack it would not install, then I contacted the online chat and spent over three hours trying to get it to work ! It never would and also done damage to my computer that can't be fixed!! we tried to return the jack and they said they had no record that we even existed or placed and order and refused to return our money. You cannot get a phone number to talk to them. so we did our own investigation and found two phone numbers that they did not want anyone to know the first is 281-404-1551 and the other is 561-594-2140. and when we called they were in shock that we found these numbers and the are still refusing to make up for any damages they have done to us. please give out these number to anyone who needs them. because I hate to see anyone get hurt. Thanks Debbie Cashwell

We have purchased the majic jack and it sucks, there is no other word for it. When we recieve incoming calls we have anywhere from one minute to three minutes before it hangs up and that is if we even recieve them. Often times it goes directly to voice mail and then people hang-up. When making outgoing calls we are lucky to last about five minutes, tops! We have lost several calls when we were trying to take care of business and what not. This service is very annoying and I hate it. I feel like we got ripped off big time. We did not get what we bought and there is no way of contacting these people. It says that it has caller ID well it does as long as you know the number of anyone who may be calling you, if you don't then you have no idea who's calling. Also you cannot call the people back using the caller ID because the area code is not included so you have to memorize the freaking number and then call them back. I've hated this since we got it and I wish that we never did. I hope that other people that may be decideing wheater or not to get read this and don't!!! You won't be saving any money, just wasting it. DON'T GET DUPED LIKE WE DID!

I can't make calls unless I disable my firewall. They don't have a number you can call to troubleshoot problems, you can only chat with an "agent" online. The only thing they can tell me is to disable my firewall. The firewall is there for my protection, so I don't get virus's and other things that can damage my PC. Don't even bother with this company, I'm switching back to Vonage.

I purchased 2 magic jacks and 1 extended service on 1. Initial service for 1 day was fair, then the quality was poor to bad. I could not reach a real person and was put on electronic outsource to a individual was really poor on customer service. All magic jack wants in MONEY coming in and the most difficult return procedures I have seen in 66 years. I had put the purchase on my credit card and sent the whole mess back to them and hope for a return. My credit card has been notified and I feel a delay on their part. I seen another ad on TV this morning and it sickens me that this SCAM is allowed to continue to operate. Hopefully, the Florida attorney General shuts them down. Thank you