Purchased MJ and it worked fine for a couple of months then I got an error message about having to plug it into the USB port. It WAS plugged into the port. I downloaded the fix-it file and it still didn't work. I spent about 8 maybe 9 HOURS in about 4 or 5 sessions trying to get it fixed. Every time I attempted to text with them we had to start all over from the beginning. It was a real pain trying to get past the chat stuff. THEY don't have a phone #. Isn't that strange, no phone number for a company that touts being able to make phone calls for free? The help? tech support had me doing everything including re-booting my machine. Guess what? when you call back you can't get to the same person that knows what you have gone through. They ended up taking me into the regedit file (or something like that) and making changes (twice) when it was all over I could no longer find my CD burner, my DVD burner, anything else that was on a USB port and I couldn't uninstall the MagicJack. Finally, I told them to just quit pretending and send me a new MJ. I have since taken my computer to the shop, added another hard drive, moved everything to the new drive, reformatted the C: drive, re-loaded windows XP, moved my programs and documents back and I am now going to use an old barebones computer to have MJ loaded with Outlook so I can finally use this wonderful money-saving device. So far this technological wonder has cost me about 24 hours and about $600.00. If they had a phone # it would be a lot faster trying to make this marvel work. I am convinced that IF I had been able to speak with someone that knew what was going on they could have made this thing work. Unfortunately, the first person you chat with is a Dodo and when you are kicked up to someone that has real tech experience you get to start over from the beginning because THEY don't trust their cohorts to have done the right thing.

(561)-722-0433, (281)-404-1551 THESE ARE THE ONLY NUMBERS I WAS ABLE TO TALK TO SOMEONE. JUST IGNORE WHEN IT SAYS YOU HAVE REACHED THEM AFTER HOURS AND IT WILL RING. THIS IS THE BIGGEST FRAUD I HAVE SEEN IN A LONG TIME. NO CUSTOMER SERVICE. UNAUTHORIZED CHARGES. WHAT PART OF THIS COMPANY IS NOT A FRAUD? I HAVE TALKED TO THEM THROUGH THE LIVE CHAT AND ON THE PHONE. THEY CHARGED MY CARD THE SECOND I HIT SUBMIT. NOT 30 DAYS LATER. . (561)-722-0433, (281)-404-1551 YOU WILL HAVE ALOT OF FUN TALKING TO THEM.

Following nearly seven hours on the chat window with seven representatives the Magic Jack still did not operate. The reps basicly tried the same solutions over and over despite indicating they had read the previous reps tried solutions. Iasked the last rep if the chat window text could be forwrded to a supervisor to review the tried solutions and then email me at the address supplied with a possible solution. The rep said she could not promise anything.
I asked if the supervisor could conmtact me via email and she again said she could not promise anything. I should have asked if they could call me from their MagicJack.

After following all of the given instructions of not only the procedures on the instruction package but also the on-line tech's, my magic jack is not even giving me a phone number nor is it working. I have registered over and over again, increased the speed on my internet, as they asked of me, spoke with several on line tech's . And still the product dose not work

I have been using the Magicjack for about 5 months, and it worked ok. Sometimes the connection is garbled or has an echo, but about 75% of the time the sound is good. It has saved me a lot of money in long distance phone calls. I use it as a second line for outgoing long distance calls only.

But, lately I am getting the "broken storage" message, and can't start it. I've been on the chat help with them for hours, and we fix it. Then the next day the problem is there again.

I'm going to try for a replacement...we'll see how it goes.