I have had problems with this company 2/08 it was hard working with them; they said just try our phone service; we will not charge you. I mailed them their jack back and got a tracking number from the US mail service; to prove it. But they did! After the phones didn't work, I ask them to stop the free try; it didn't work for me in my state using the chat. Later they begin to random amounts of money off my credit card, I had to fill a complaint with my credit card company they would not give me back my money.

Now, today 10/31/08 they have don the same in again; using my credit card, I didn't know they keep credit card numbers; how can they do this? Look at the numbers of months it has been. I am disable; now I have no money to pay my rent and lights, this how I found out I had no money to pay my rent when I got my SSI money I went to go pay my rent and no money. What do I do now? It was months last time to get my money back; its cold here in my state I do not have any more money until next month. I MAY NOT HAVE A PLACE TO LIVE; no money for rent. Its the free try, that got me!

Other web business, should speak up; its companies like this that will make it bad for you as well.

I have had problems with this company 2/08 it was hard working with them; they said just try our phone service; we will not charge you. I mailed them their jack back and got a tracking number from the US mail service; to prove it. But they did! After the phones didn't work, I ask them to stop the free try; it didn't work for me in my state using the chat. Later they begin to random amounts of money off my credit card, I had to fill a complaint with my credit card company they would not give me back my money.

Now, today 10/31/08 they have don the same in again; using my credit card, I didn't know they keep credit card numbers; how can they do this? Look at the numbers of months it has been. I am disable; now I have no money to pay my rent and lights, this how I found out I had no money to pay my rent when I got my SSI money I went to go pay my rent and no money. What do I do now? It was months last time to get my money back; its cold here in my state I do not have any more money until next month. I MAY NOT HAVE A PLACE TO LIVE; no money for rent. Its the free try, that got me!

Other web business, should speak up; its companies like this that will make it bad for you as well.

I ordered one and was told that the cost was about $79 We received one unit yesterday with no invoice but a charge to the credit card of $233...I am returning the unit or will try to return the unit to the sender in Hamilton, Ontario whose address is as follows:
Magic Jack
1030 Upper james St.,
Unit #204
Hamilton,
Ontario,
L9C 6X6
Canada.

Please note the advert was on an American Channel and with a 1-800 # but there is no address or as stated invoice attached with an address in the USA.

John Tennant

The magic jack never worked as suggested just by plugging into my computer. I had to start the program. After several months of use it no longer worked at all. I spent nearly 10 hours of time with there four different on site live agents ... the last one named Crissa and they could never get it to work . They finally agreed to send me a new magic jack but the frustration with their technical help was beyond belief. I have tried to contact Don Borislow the inventor at Ymax but they have no email contact on their web site just a mail address in West Palm Beach, Florida. I have recorded two of the six on line chats in my email that show the run around you get from people who don't know how to fix the technical issues with their product. I

Lets start off by saying Please save yourself the head ache DON'T BUY this product. The entire infomercial looks and sounds great but they don't tell you upfront is that its really not a 30 day trial but rather a 15 day trial cause after 15 days they charge your credit card like they did mine.

They don't tell you that if you ever have a problem you WILL NEVER speak to a live representative, cause the company does not have a telephone.

They don't tell you that they are going to redistribute your personal information to other customers in their database like they did mine.

They don't tell you that if you wish to send your product back it will take them 45 days to issue you a refund.

They don't tell you up front that in order to have 24/7 phone access your computer can not go into hibernation or be shut off, imagine if you have an emergency at night time when your computer is usually off and don't have access to a phone, ? or if you have a burglar and need to contact the police?

When you do call 911 they don't tell you that your actually speaking with a internet computer and not that of your local police department which by the way you have to be sure you give them all kinds of information Home address, name, phone #, etc) before they even dispatch anyone out to your home.(I don't know about you guys but I have small children, who are to young to memorize this information, and trust them to know that in a hectic situation/emergency they are going to be able to assist this internet operator to get some help in time? I mean what if something ever happened to mommy or daddy and they needed the police but didn't know the information because their to young 5, yrs old?

They dont tell you that you can not make any phone calls that require you to input #s such as if you call your bank and have to input your ss# good luck because every number you press is multiplied by 2 try inputing your account # ssi# or anything that is requiring verification data of you, sorry you can't so if the company your calling does not have a customer service rep wgile peek hours your out of luck.

They don't tell you that you have to dial your area code to make phone calls within your own city, so to call your next door neighbor you must first dial your area code.

They don't tell you that you can not be on your computer doing work because every time someone in your house picks up the phone or a call comes in a box pops up which you have to minimize, and yes you have to minimize it for every call going out or coming in, trust me its a pain especially when your spouse work is done primarily on the pc, try wrting a word, power point, excel, while every 10 seconds you have a box popping up on your working screen, now you can take care of this problem by simply unplugging your phone, thus eliminating anyone in the home using the phone, or receiving calls, but hey at least you get your work done without any annoying boxes interrupting you.

They don't tell you that once you connect the magic jack to your computer, your going to be using up your systems resources, & have to update all your pc's direct x functions, so if your not a computer garu your in trouble, or you can just call their tech support and speak with someone who can walk you through the process... oh no wait sorry they have no live person you can talk to if you need any customer assistance or tech support you have to go online and chat with them. by the way good luck getting someone to log in to the chat area to assist you, lets just say that if its less then 2 minutes your one of the lucky ones.

I don't know about you folks but I wish someone would of told me all this before I spent my time and money buying this product cause now the end result is that I have no product as i sent them back and I have no money cause they have yet to date to issue a refund, and I cant speak with no one cause oh yeah there's no phone # to call the company, corporate or eitherwise. In closing i hope i was able to save someone the ordeal and head aches I have gone through with this company, I just hope I get my money back, I'll keep trying its now been 18 days and counting since I spoke, sorry chatted with a customer service rep. If you do purchase this product I wish you all the luck, but I'm sure I will be reading more posts about this great $20 a year phone service, I guess its true what my dad always told me if something sounds to good to be true 9 out of 10 times it usually is.-Iaz Family, Las Vegas Nv Good luck!