There is a 3-5 second delay with MJ phone calls. I have tried two different types of phones, MJ rep told me to install the upgrade, change USB ports, edit my computer registry. No change. Then she told me to go to speedtest.net which showed my upload time was half of my download time. MJ rep told me it was my DSL contact my ISP. My ISP says I have the latest firmware and DSL router that there is nothing wrong with my DSL. I will take MJ gadget to work to try a T1 with a different ISP. I'll update you if this makes a difference. Luckily, I have not completely canceled my landline number. I have also read that the 911 feature doesn't really work like they say it should... and it would be horrible to find that out during a real emergency. MJ *** in my opinion... don't waste your money.

I paid $54 for nothing. Majic jack does not work. I paid an additional $10 for international calls service, but never got a dime worth of their service. My advice to you: do not waste your money and to make it worse: no customer service. No one their to talk to you, just email or chat service that does not resolve any issues. It is too good to be true. We feel like we have been ripped off. Majic jack does not work, waste of money, rip off, a scam, a nightmare & not only waste of money but also waste of time chasing solutions that will never be there...

My parents got one, thinking it might make a good backup phone. They are not strong on computer skills, so they thought it was not set up properly, asked for some help. It was set up properly. It would not accept calls. A message said that the number (111-222-3333-01)(why an extra 01 on the end?) is not available, offers to put you into voicemail. It made one call using a headset. It was very distorted and echoed. It could not get a dial tone or make a call from a telephone.

Later it would not work at all.

Thank you for the warning. After seeing numerous infomercials about Magic Jack I actually contemplated purchasing this product, but decided to do some research before I made the commitment. (Thank God I did). Then I came across this website and after reading the numerous consumer complaints, I changed my mind. So, if there’s any consolation in knowing the hassle and unfair treatment that each consumer experienced at the hands of Magic Jack was not in vain. Your complaints did pay off. I refuse to purchase this product. I really appreciate all the warnings and hope others read the complaints too.

I was sent the Magic Jack product that i did not order by mail when i hadd new internet service to my frontier phone account. I was immediately charged from my checking account 93.80 on 09/18/2008 and then 43.85 the same day with a total of 137.65. This was to be a free trial service as advertised on there website and no charges until after 30 days. This is false advertisement and verry much a scam. i never opened the packaged and was charged from my account. when i tried to contact this company i was given a number that was disconnected from the operator. No way to contact them only by computer. Please do what ever it neede to investigate this "magic Jack" company and find outwhat the deal is here. Thank You for any help you ccan provide to me. Ms. Polsinelli 928-565-2520