I purchased 2 magicjack's that I saw on television around I think last week of June'08 because firstly their commercial stated that " You do not pay for 30 days." Around July 2'08, I got to know that there was a "hold transaction" of US$126.75 from our bank from MagicJack! I went online thru their website to complain because they do not even have any telephone no. for customer service. I printed out as evidence my discussion about their "hold billing of $126.75 from our account with MagicJack's online customer care. They said that on July2'08 MagicJack already sent out the package. Their online customer care told me that I can even refused delivery, and when they received it back that was the only way for them to "lift the hold" of my money!! They did not even resolved my complaint!!

About after 3 or 4 days, we received the package from MagicJac's, we didn't opened the package and we refused delivery.

As of today, we went to our online banking and saw that MagicJack has charged our bank in the amount of $86.80. From the receipt of the amount they took from our account, I saw a tel. no located in Florida and I called them and made a complaint about it again. The lady named Angela told me that MagicJack Managers know about everybody's complaints including mine, and Angela has told me that they can not give me back my $86.80 only until when they received the product that I refused delivery.

Now check this out, on television about MagicJack;s infomercial, it says at the time I purchased this product, that "YOU WILL NOT BE BILLED FOR 30 DAYS TRIAL, " YOU CAN RETURN THE PRODUCTS IF YOU ARE NOT SATISFIED, NO QUESTIONS ASKED."

They are false advertising and they have been probably misleading information about their products, unfortunately, I am one among their victims!!

This is "ILLEGAL and UNETHICAL!" What happened to honest and truthful advertising about products they sell to consumers nowadays????

Be careful guys, don't you ever buy from them, they will scam you of your money!!! BEWARE OF MAGICJACK!

There is no customer support to let me know how to return this device. It didn't work and slowed down and damaged my computer. They claim an easy return but unable to return... Can you help me to get a return address?

Please file a formal complaint with the area BBB there!

Here's how to contact them...
BBB Serving SE Florida and the Caribbean
4411 Beacon Circle, Ste. 4
West Palm Beach, FL 33407

Phone (561) 842-1918
Fax (561)845-7234

email- [email protected]
website- http://www.bbbsoutheastflorida.org

Just complaining here won't help the next person, must make a formal complaint where it counts, please!!

I ordered this from a TV ad on 5/15/08 which stated that you had 30 days to use it before being charged. I was charged immediately in the amount of $47.90. I finally received the Magic Jack and it does not work on my computer. There is not a telephone number for the company with the package nor is there one provided on their website.

Please advise smb!