I bought magic jack 10/5/2010 and hoped to use it for my new website business so I got my site up in 1/2011 and discovered that while talking to customers and trying to view my web site and scroll to find products to add to their order the phone conversation breaks up so bad that you can't talk. I contacted jack and they did try some things to help fix it but nothing worked so I said how about a refund they said it was over 30 days and they could not. I said how about prorate it they said NO! So I guess I am stuck with this thing and I can't even use it..My advice..If you are planning to use it while working a web site or surfing, , DON'T GET IT!!!

I just renewed my Magic Jack for one additinal year. I was having trouble before, but it is even worse since I renewed.

I usually get to use the Magic Jack for one phone call, then I have to reboot. I sometimes reboot six or seven times a day.

This is not a reliable service. It is a wonderful idea if only it would work properly.

Julia Ducote (Purchased for me by Seven Scott). Phone number is 281-936-9926.

Please advise!!

I depend on the Magic Jack for doctor's returned calls, and all too often, they cannot get through. This is dangerous to my health. I depend on those calls.

I am 71 years old and am waiting for phone calls from three different doctors. I have had an MRI and I am waiting to see just what the doctors plan to do about my illness. I have sciatica and Scoliosis. I need a phone that I can depend on.

I got the magic jack about a year ago. It worked fine for a year, but suddenly it just went crazy. When calls would come in, the phone wouldn't ring. I know it wasn't the phone, because we tried a different phone with it and still had that problem. Then, it stopped letting me call out. It started saying that our account had an unpaid balance. My husband went online and paid for another year, thinking that maybe it was time to renew. This still didn't fix it saying we had an unpaid balance. We tried talking to customer service, who promised that they would replace the device once we tested it with a new phone. We did this, and still nothing. When we talked to customer service again, they then tried to act like our computer was the issue, but this is not true, because we have never had a problem with this computer, or our internet. After going around with them for a couple of hours, then they came up with this "charge" that we supposedly owed on our account. They claimed that when we first got the magic jack, we somehow just put the payment on hold, and had owed them $46 for a year. Nevermind that it went through on our credit card when we first bought it, and that in all this time they had never contacted us saying we owed anything, and that we were able to have service for a year even though we supposedly never paid for the device. We told them that we did pay for it, that it went through on our card, and that we weren't paying anything more because it was already paid in full, but they still refused to help and kept insisting that we pay this charge that suddenly appeared out of nowhere. Needless to say, we are through dealing with Magic Jack.

I purchased a magic jack and installed it on my computer and it worked for a little while. The volume of the calls were awful. It soon stopped working altogether. I have been trying for the longest to find a number for customer service but have not been able to find one anywhere. I was ripped off and I am pisted off!!!

I purchased I the Magic Jack from a store in Canada. I received it via Canada post free shipping and handling. I plugged it into my computer and it did not work. Through the only way to contact them (live chat) they tried everything to get it to work and they deemed it defective and that they could send me a new one but I would have to pay $9.95 shipping and handling for the replacement one. I said no and to cancel it and refund me my 10.00 that it cost for a canadian phone number. They told ne that because the Canadain phone number is system generated that they could not refund me for that. I returned the Magic Jack to the Canadian store in which I bought it with no questions asked. S0 this cost me $10.00 Buyers beware that although if it had worked it may have been great but the over all experience was bad. After purchasing the Magic Jack number online and using my visa card to do so my visa was compermised and defrauded right up to its limit. I am nopt saying that Magic Jack .com did this to my visa but it happened after trying to purchase that Canadian number. Visa Canada with no questions asked gave me 100% refund for the fraud on my card but can not stop payment of $10.77 for that Canadian Phone number that is not in service. Dont buy Magic jack. Its been 3 days fighting with live chat and I have got no where. I will now report this to BBB in Canada. Their 100% risk free ad on the website is a lie.