Magic Jack
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Category: Home & Garden
Contact Information
United States
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Magic Jack Reviews
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Mrs. Dave
December 27, 2010
30 day Free Trial
I was researching additional options for a home phone for my 89 year old mother in law. When I saw that Magic Jack offered a 30 day free trial, I thought it was optimal, so I ordered it. I used my Mastercard, which happens to be a debit card as well. It appears that the 30 day Free Trial offer is only available if you use a credit card. I was quite upset and contacted their online Customer Service rep. I had to cancel the original order and then was told it would take 3-5 business days for the money to be refunded. I asked why that was, since they debited my account immediately and of course she had no answer for me. I asked for both a phone number and address and was only given a city and state. What kind of legit business does not list an address or phone number on their web site? I have filed a complaint with Better Business about the false advertising and "free trial" scam. If you are considering the product, be very careful. This company appears to have poor business practises and apparently has no concern for customer satisfaction.
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Moejo75
December 9, 2010
Customer Service Don't know what they do
Here are the details of the customer service call
You are now chatting with 'Abbey'
Your Issue ID for this chat is LTK43605958743X
Abbey: Hello, how may I help you?
moe: hi i was on chat with one rep my jack is not recieving calls i rebooted and did an upgrade it is still not working to recieve calls but i can call
moe: i can call out
Abbey: Okay. Let me assist you.
moe: but not receive cald
moe: calls
moe: i hsve 2 mj
moe: 718 7136645
Abbey: Please wait while I check that for you
moe: i am at that location now
Abbey: One moment please...
Abbey: Okay did the dial pad up right now?
moe: yes
Abbey: Please restart your magic jack by clicking MENU on your magicJack softphone/dial pad then click ADVANCE USERS then click RESTART.
moe: ok
Abbey: Thank you. Let em know once the dial pad is up.
moe: ok
moe: all is up
Abbey: Okay then try call your MJ now.
moe: ok
Abbey: Thank you.
moe: its not working
Abbey: Okay.
Abbey: Please click the link to download and run the magicJack upgrade:
Abbey: http://upgrades.magicjack.com/upgrade/upgrade.exe
moe: ok
Abbey: Thank you. Let em know once the dial pad is up then try again to call your MJ.
moe: still not recieving calls
Abbey: Okay.
moe: i can call out but it rings busy when some one calls me
Abbey: Please click the “START”(WINDOWS LOGO) button and select “Control Panel”. On the upper right side, click the dropdopwn menu next to View by and Select “Small Icons”.
moe: small icons are not available
moe: i am using win 7
Abbey: Okay. Did you see the “Windows Firewall”. ?
moe: no
moe: i use avg but i but in a pass for mj
Abbey: Okay.
Abbey: One moment please...
moe: it was working for 2 years like that
moe: mj is allowed to go through the fire wall other wise it will not come up
Abbey: Please click the “START”(WINDOWS LOGO) then type Firewall.cpl on search.
moe: ok
Abbey: Please double click “Windows Firewall”. Then click Advanced settings in the left column of the Windows Firewall window. (make sure it is On so that we can add the ports)
moe: listen here avg fire wall will shut down if i use windows firewall
moe: i don't use windows firewalls
moe: the ports are all open
moe: i can make calls
moe: not recieve calls
Abbey: Okay please follow my steps.
moe: firewall is open
Abbey: Okay.
Abbey: Then click Advanced settings in the left column of the Windows Firewall window. (make sure it is On so that we can add the ports)
moe: this is windows firewalls we are talking about
Abbey: Yes Moe.
moe: first i have to activate the firewall
moe: so it is up ow
Abbey: Then click Advanced settings in the left column of the Windows Firewall window. (make sure it is On so that we can add the ports)
moe: ok advance security is up
Abbey: 1. Select Inbound Rules in the left column . >>> Select New Rule in the right column. >>> Then put the dot on the circle for Port, in the New Inbound Rule Wizard and then click Next.
moe: ok done
Abbey: 2. please click Protocol and ports, then put the dot on the circle for UDP >>>> then put the dot on the Specific local ports and type 5060 in the box next to it >>> the click the Next button...
moe: no protocol and ports
Abbey: Are you using OS windows 7?
moe: i have rule type program action profile name then does this rule apply to all programs or a specifi program all program with radio button this program path
moe: u don't read
moe: i told u i was using win 7
moe: look back in the chat
Abbey: Then you must have the Protocol and port.
moe: no
moe: all i have on the screen i have put to u
Abbey: Okay.
moe: i will go back and do it again to see
Abbey: Okay thank you.
moe: this is under program not new rule your text is wrong i found port rules that controls control connection for a tcp or udp ort under program
Abbey: Okay.
moe: i am a third level support engineer
Abbey: please click Protocol and ports, then put the dot on the circle for UDP >>>> then put the dot on the Specific local ports and type 5060 in the box next to it >>> the click the Next button...
moe: now i get protocl and ports take notice
moe: TCP UDP
moe: i have two radio button TCP and UDP engaged upd
Abbey: Please follow my steps so that we can go to next step.
moe: u have not answerd my question
moe: what is the last line i wrote to you
moe: what button to engaged
Abbey: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Diana'
Your Issue ID for this chat is LTK43605958743X
Diana: Hello Abbey,
Diana: This is Diana, a Higher Level of Support. I will be assisting you. How are you today?
Diana: To better assist you, please give me a little while to review your chat/s, thank you.
moe: good
Diana: Thanks
moe: i have reached to the point of udp button enggaed adn specific local ports 5060
moe: your first level support don't read the text i sent him or her
Diana: One moment please...
moe: remember i am using avg firewall so i will disable windows firewalls as soon as we finished this problem
moe: so please take that into consideration i will not use windows firewall
Diana: were you able to add the 5060 UDP port?
moe: i did put a rule in avg to allow mj to go through the fire wall
moe: yes
Diana: After that, please do the same 1-3 steps, but name it as MJ2 and the port number is 5070….
moe: my question to you is how will this affect avg firewall
moe: because avg will shut down windows firewall
moe: if u need to go higher to find out please do
Diana: In as much as I would like to transfer you to another operator I apologize, but we are not allowed to do that since you are already in the higher level of support
Diana: please turn off the AVG firewall and make sure windows firewall is on
moe: no problem you have not answered my question
moe: i dont' use windows firewall
moe: windows firewall sucks
Diana: can you open the same ports in the AVG firewall?
moe: i am not dealing with the 5163072209 today i will do that a next day that mu is at another location
moe: i will look at the rules and see if it can be created.
moe: but let us do this here i will try it if it works i will find some way to make it work with avg i will talk to sr engineer at avg
moe: so i go to next on this screen
moe: two rules here
moe: allow the connection this included connection that are portected with IPsec. as well as those are not and allow the connection it is secure
moe: which radio button do i click
moe: allow the connection or allow the connection if it is secure
Diana: please make sure magicjack is allowed
moe: it says nothing about mj
moe: there are rules
moe: your text are not written correctly that the reason u can't tell me what to do
moe: what rules or rule do i engaged
moe: under action what rules do i apply
Diana: if you can allow magicJack on both it would be better
moe: the rule does not give mj
moe: mj is protocol and ports
moe: the next screen takes yu to action
moe: what do i engage in action
moe: you have to know how this protocol will react with your servers
Diana: can you allow all connections to magicjack?
moe: it says nothing about mj
moe: the screen is the New Inbound Rule Wizard
moe: action is the heading
Diana: what are your options in that New Inbound Rule Wizard
Diana: can you add ports or programs?
moe: u just like the last idiot
moe: i told u what the screen says
Diana: Thank you for waiting. I'll be with you in just a moment.
moe: allow the connection This includes connection that are protected with IPsec as well as those are not next rule Allow the connection if it is secure this incluide only connectionthat have been authenticated by usingIPsec. Connection will be secured using the setting in ipsec properties and rules in coneection security rule node or block the connection
Diana: what is option 1
Diana: what is options 2
Diana: what is options 3
moe: look above i give the option u don't read
Diana: how may options is that, you gave all options in one sentence, how do you think I can separate those options?
moe: 3 options i give you above
moe: moe: allow the connection This includes connection that are protected with IPsec as well as those are not next rule Allow the connection if it is secure this incluide only connectionthat have been authenticated by usingIPsec. Connection will be secured using the setting in ipsec properties and rules in coneection security rule node or block the connection
moe: there are the option again
moe: allow the connection This includes connection that are protected with IPsec as well as those are not
moe: option 1
moe: next rule Allow the connection if it is secure this incluide only connectionthat have been authenticated by usingIPsec. Connection will be secured using the setting in ipsec properties and rules in coneection security rule node
moe: option 2
moe: or block the connection
moe: option 3
moe: so we have a choice of 2 options
moe: how will your serves recact to option 1 and 2
moe: This is not in your script
moe: go find out from a higher level of support i will wait
Diana: In as much as I would like to transfer you to another operator I apologize, but we are not allowed to do that since you are already in the higher level of support
Diana: give me the options properly, not give all options in one sentence
moe: solve the problem u dunce
Diana: give me the options properly, not give all options in one sentence
moe: i give u the 3 option
Diana: I need your full cooperation in order for me to resolve your concerns, however if you don’t cooperate I am forced to end this session. give me the options properly, not give all options in one sentence
moe: i need your supervisor
Since we haven't heard from you, we must release this chat. Please click here should
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woman67
December 7, 2010
refund
I bought my magic jack from the local Wal-mart. I bought it because I need a home phone and I seen all those
commercials raving how much you save, free long distance. What they don't tell you is you can't pick your own phone number and the "free" numbers they have to choose from I couldn't find one out of the 1, 000's available for me to choose from. They said " number is already being used "
So I paid an extra $10 dollars for a phone number that was on the other side of the country from me! I live in Washington state and my phone number was a Florida number. So it was long distance for anyone to call me unless of course you live in Florida.
The sound was horrible on my end the person I was talking with cut out ..took forever to ring before they answered. The people on the other end of the line could not hear me most said it sounded like I was in a tunnel or something. So I decide to take it back to wal-mart from there I got the 39.95 I paid back but before I took it back I contacted Magic Jack customer service and everyone is right they are all but impossible to reach and when you do reach them its like they don't have time to pay attention to the questions you have for them. I got one guy who told me I could get my $10 back if I had wal-mart call them and tell them the magic jack had been deactivated ..so I tell this to the clerk at wal-mart she gets a manager from electronics who says he never heard that before so we look for a number to call and there is none on the box or inside the paperwork that comes with it. I come back home get customer service again ..the lady I get help from seems like she didn't even speak english as a first language because I had to repeat my question several times before she understood me. But then she gives a ridiculous answer that wasn't even the answer to the question of who do I call . I told her I returned my magic jack and I wanted to know who I needed to call to get a refund for the money I spent getting a phone number that was basically useless to me. She said they don't give refunds and I told her the guy I talked with earlier said I could but I needed to call. 10 minutes goes by before I receive a reply which says that the information I received earlier was wrong.
Money back my a%%. So now I have a number I no longer need to a magic jack I returned ..and no owner, manager nothing nobody to call or e-mail about this problem.
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Disgusted in NYC
November 14, 2010
Doesn't work
I bought a Magic Jack last week to use in lieu of a home phone service. While I am able to make calls from this service, I am unable to receive calls. The customer service is via chat window only, is ill trained and essentially useless. I was told repeated and by multiple agents that the problem was on the part of other service providers, namely Verizon, T-Mobile and AT&T, the 3 phones I called my Magic Jack number from. There is no way to get your money back (the $10+ I spent on a phone number) and hope to get the $40 back for the device I bought at Radio Shack. I am completely disgusted by this experience.
And by the way, the innane video of the founder, his daughter and their dogs is self-indulgent and just another way to be annoyed every time you need to access their completely useless website.
Skype rules.
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Karen St
October 20, 2010
Blocked Conference Phone Numbers
I have had Magic Jack for over a year and seldom use it.
I DO use Magic Jack as my home phone and have tried to use it to call t
eleconferences that I listen to/participate in. (for example: w
ww.HealingWithTheMasters.com)
When I try to call the specific conference number with my MJ, I get a
recording, telling me that the conference number I'm trying to reach
has been blocked.
I can do one of two things: create my own conference line and have
people call into it... OR,
ask that the conference service providers send an email to MJ with their
conference phone numbers.
I don't understand why this would need to happen.
When I contact MJ, I'm told that MJ reserves the right to block ANY
number that abuses their service.
When I asked how the number could possibly be abused if I'd never b
een able to call it, the quote was just reiterated. I was also told that
the blocking was computer generated and that the agent had no control
over any of it.
Until now, the conference service providers have been willing to cooperate.
However, two have recently said "NO" which means that I cannot
participate in my conferences.
One cited FCC regulations stating that it's illegal for ANY provider
to block ANY phone number.
However, MJ does not "suffer" from the conference service providers
decision to NOT include MJ. I do.
I have paid for 5 years of use of MJ and cannot use it for the purpose I
purchased it for. $100
I might use MJ once or twice per MONTH for an hour long educational
conference ... I just recently cancelled an online course I'd signed up for
because I was unable to participate in it. $199
The amount was refunded - with lots of upset and very bad feelings on both sides.
I'm being denied my education because of MJ's deceptive (and illegal?) practices.
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Young
October 20, 2010
No response to live chat
No response to live chat on MagicJack web site. Got my money so don't care if I have service or not. I can't make/or receive calls. "Will Never recommend this crap to anyone "Ever"!! I will make sure I tell this to anyone I come in contact with in person or on internet!!! There is "NOT" any problem with my computer, as I can do anything else with the computer that I choose to do. They take your money & then do not give you access to the live chat to help solve the problem. I tried to connect with live chat 5 times!!!
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Kenb
October 14, 2010
Scam
Dealt with crappy service for a year, go to renew because my number is posted everywhere and come to find out they won't renew! The message says they are only taking money from new suckers - unbelievable so I have a *** message being played for all who try to reach me advertising MagicCrap! Here is a unedited quote from their system when I tried paying for another year of MagicCrap [includes their misspelling, not mine]:
Due to the overwhelming demand for the magicJack, we are at this time only accepting orders from those who have not previously ordered a magicJack. Please visit us again in the future and we will try to accomodate everybody.
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james dilly
October 2, 2010
magic jack not working , e-mail hacked, need to be changed.
my e- mail was hacked i need to change it to a new email adress
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Ivo
September 29, 2010
Fraud
I used the MagicJack just a few times, as I didn't find it very convenient. When the year was up to renew ... Only the 5 yr service was offered. I got to speak to customer service one time and was told my account will be reviewed and I will be getting the service back??? I could not get the phone service or the customer service again. 3 times I tried paying $20.00 using my visa, got a confirmation each time! NO SERVICE AND NO CHARGE ON MY VISA ACCOUNT! Troubling experience!
People got/get suckered into buying the MagicJack ... the real "MAGIC" is trying to renew the $20.00 renewal service for the 2nd year.
There is absolutely no-one to speak to! No Customer Care ... Nobody!!
BUY IT and REGRET IT! All that advertising sounds so good ... That is the
creepiest outfit on the market!! DONOT GET INVOLVED WITH THE "MAGIC JACK"
unless you enjoy throwing away your hard earned money on trickery!
Anyone involved with investments, purchasing, etc. in regard to this
product will have a rude awakening! They want the customer to pay for
a 5 yr prepayment service only to be cheated. This is a Fly by night, "customer beware" kind of thing! BE SMART, DON'T BUY!
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Bombaykid
September 27, 2010
Can not dial international calls
Dear Sir :
I can not dial international phone using Magic jack. I spent almost an hour with tech support on line but nothing happend. The tech guys were no good they were wasting my time to do the same thing over and over again. Here is the log:
9:40 Am 9-27-10
Please wait for a site operator to respond.
You are now chatting with 'Randy'
Your Issue ID for this chat is LTK43602537545X
Randy: Hello, how may I help you?
Mehta: yes, i am tring this no. 98670 45034 a phone in india, but does not ring at location
Mehta: I am dialing 011 98670 45034 but does not work
Mehta: I can hear the ring but my party says it does not ring at theire location
Mehta: Randy are you there?
Randy: Yes.
Randy: May I know since when did this issue started?
Mehta: since yesterday
Randy: Is the magicJack device plugged in right now?
Mehta: yes
Randy: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Randy: http://upgrades.magicjack.com/upgrade/upgrade.exe
Mehta: I am down loading now
Randy: I'm sorry for the delay. I'll be right with you.
Mehta: It is done, what next.
Mehta: Should I try calling
Mehta: did not work, rings for 40 seconds and then disconnects
Mehta: party can not hear ring
Mehta: magic jack is plug in to usb
Randy: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Jamie'
Your Issue ID for this chat is LTK43602537545X
Mehta: jamie help me
Jamie: Hello Mehta. My name is Jamie. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
Mehta: Randy was not able to help
Jamie: One moment please...
Mehta: yes
Randy: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Randy: http://upgrades.magicjack.com/upgrade/upgrade.exe
Mehta: I am down loading now
Randy: I'm sorry for the delay. I'll be right with you.
Mehta: It is done, what next.
Mehta: Should I try calling
Mehta: did not work, rings for 40 seconds and then disconnects
Mehta: party can not hear ring
Mehta: are you there Randy?
Mehta: Where are you Randy?
Mehta: talk to me
Randy: Yes, I am here.
Randy: Are you using the USB extension cord?
Mehta: wha next
Mehta: no
Mehta: magic jack is plug in to usb
Randy: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Jamie'
Your Issue ID for this chat is LTK43602537545X
Mehta: jamie help me
Jamie: Hello Mehta. My name is Jamie. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
Mehta: Randy was not able to help
Jamie: One moment please...
Mehta: Are you there Jamie?
Jamie: Yes.
Mehta: talk to me
Jamie: I am looking into this. It may take a while. Please bear with me.
Mehta: I am useing magic jack for a while and have call international phone without any problem for last 2 years. what happend now?
Mehta: since yesterday I can not connect to 98670 45034?
Jamie: Thank you for patiently waiting, Mehta.
Jamie: Can you place local and long distance calls without problem?
Mehta: yes
Mehta: I use it every day
Jamie: Okay.
Jamie: Can you receive incoming calls just fine?
Mehta: yes
Jamie: Okay.
Jamie: Have you tried dialing a different International number and checked if it's doing the same thing?
Mehta: no I have not tried, I have no need to talk yo any one right now except 98670 45034
Jamie: Okay. To what country is that number belong to?
Mehta: India
Jamie: Okay.
Jamie: One moment please...
Jamie: Thanks for waiting.
Mehta: I just tried 94276 03436 a different no. same thing happend, Got disconnect after 40 sec
Jamie: Have you tried dialing the number this way: 011 + 91 + Area Code+ Tel # ?
Mehta: yes, then it dials are code 919
Mehta: in use
Mehta: USA
Jamie: Okay.
Jamie: Please hold while I check something in here.
Mehta: I am using Magic jack for last two years so I know how to dial
Mehta: I ahve tried every way
Jamie: Okay.
Jamie: One moment please...
Mehta: Do you think you will be able to help?
Jamie: Yes.
Mehta: I am already on line for 30 min
Mehta: Or should I sign up with VBontage
Jamie: Since when have you been experiencing such problem?
Mehta: I already answer this, please check the record
Jamie: Okay.
Jamie: Is your magicJack currently plugged in?
Mehta: can you fix the proble and give me a call when it is fix, I have to atten some business, I can not stay on line for ever
Mehta: I have answer that also, yes
Jamie: Please unplug your magicJack together with the phone then plug them back after 20 seconds.
Mehta: Can you conform
Jamie: Sure.
Mehta: Tried that, un plug MJ waited 20 sec. plug back in. Started MJ
Jamie: Okay.
Jamie: Is the dial pad up now?
Mehta: Dial the no. same thing after 40 sec. disconnect
Jamie: On the softphone click on Menu > Advanced Users > Restart. Your magicJack dialpad will restart.
Mehta: can you fix the problem and call
Mehta: Where is menu?
Jamie: On your magicJack dial pad.
Mehta: Done that this 3rd or 4th time I restarted
Jamie: Okay.
Jamie: Please try to place a test call again now.
Mehta: same thing 40 sec. disconnect
Mehta: I can not stay on line I have to work, can fix the problem and call me
Please help me in resolving this problem.
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