I recently went on vacation with my family to orlando florida, we booked 6 days at magical memories elite villas, when we arrived at our villa it had already been booked to another couple and I found out as I put my keys in the door of the apartment and startled myself and them, it seems the villa was booked twice, but I booked mines 2 1/2 months in advance the couple told me they did theirs in 2-3 weeks, but anyways I called their 24hr customers service line, which the customer rep wasn't friendly at all from the beginning, thats because I woke her up. She was rude and disrespectful when responding to any of my questions. My 1st day of my vacation was not pleasant 1st of all the directions they gave me were poorly copied and were not very ledgable so anyways they finally had to put us up at an "emergency apartment" thats what they call it. Well they did reimburse me for 1 night, but did they have a choice, I mean they rented out my unit. my ratings for magical memories staff and services o-10 a Big fat O the villa that we finally got was in good quality and the weather was great would I recommend it to anyone else yes If (YOU U LIKE BEING LIED TO AND DISRESPECTED SURE GO TO MAGICAL MEMORIES) U will have memories but they won't be magical!