I BOUGHT THIS PRODUCT FROM APPLIED MAGNETS IN SEPT 2009 AND AT THE TIME AN EMPLOYEE OF THEIRS (ERIC) SAID HS WOULD GIVE ME SOME MONETARY/CREDIT CONSIDERATION DUE TO THE FACT THAT THEIR CONTROLLER FOR THE PRODUCT DID NOT WORK PROPERLY. SINCE THAT TIME I HAVE SPENT MANY HOURS AND OVER $1, 000.00 TO GET THE PRODUCT TO WORK AT ALL. I FEEL THEY SHOULD AT THE LEAST ALLOW ME A CREDIT FOR PART OF THE COSTS I HAVE INCURRED.