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March 4, 2008
Terrible company!
Please disregard previous complaint as I didn't fill it out properly. I put my own address in the complaint form. I didn't get three magazines that were paid for. Sports illustrated, sports illustrated for kids and sports collectors Digets. Mags 4 cheap have not responded to my calls or email.
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January 26, 2008
No delivery of subscription!
Ordered and paid for Kiplinger's Retirement Letter on Mags4cheap but did not receive any issues. It's a year later and I am still trying to resolve the issue. I contact customer service at Mags4cheap, they tell me they'll look into it and I then I don't hear from them again. It's certainly one of the worst customer service departments I've ever dealt with, and the worst magazine subscription service I've ever seen! A rip-off!
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January 7, 2008
Renewal never received
I ordered a one year subscription to Astronomy Magazine from Mags4Cheap for my son in 2006 and received it without a hitch. 4 months before the magazine subscription expired, I attempted to renew again through Mags4Cheap. After watching the expiration date printed on the magazine label never change I contacted the publisher to see if the renewal was processed. They told me they had received nothing. I immediately contacted Mags4cheap via e-mail who responded and opened a "trouble ticket" on my order. They apologized and claimed to have resent the information to the publisher. I checked back with the publisher and still nothing. I went through this runaround 3 times over the last two months and now Mags3Cheap stopped responding to me. I tried calling their contact number (1-877-WEB-MAGS, 1-877-932-6247) and never did better than voice mail and never received a response. I am giving them one more chance and if they don't take care of this am reporting them to the Internet Crime Complaint Center - http://www.ic3.gov/. There is not much money involved here - just the principle of the matter, my son's disappointment, and all the other people that are getting burned - I see from browsing the web that bad experiences are much more common the good ones with this company. I wish I would have researched them before I ordered.
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January 4, 2008
never received order or refund
As all of the other complaints about this company I never receieved my magazine subscription or a refund. I did go on line to the Better Business Bureau and complained. If everyone that has had a problem with this company would send in a complaint to the BBB then maybe they will shut them down or do something so no one else will get ripped off.
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December 12, 2007
Never received subscription
Purchased National Geographic on Mags4cheap but did not receive the magazine. It's a year later and I am still trying to resolve the issue. I contact customer service at Mags4cheap, they tell me they'll look into it and I then I don't hear from them again. It's certainly one of the worst customer service departments I've ever dealt with.
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November 20, 2007
Doesn't deliver
More of the same I guess. I also got burned by these scam artists. Charged me immediately for a subscription then told me it would be up to 12 weeks for subscription to start. That was last April. Subsequent emails requesting information get an auto response that a "trouble ticket" has been submitted but of course you get nothing. I think their tact is just take your money and hope you go away after being snubbed enough times. I am surprised that Visa and Mastercard still allow these people to charge credit cards with the amount of rip-offs they have been involved in.
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November 15, 2007
rip offs
Mags 4 cheap charged my Visa Nov' 07 and there was an error message on my transaction, they don't even know what magazine I chose! I emailed customer service, twice, immediately thereafter. Haven't heard a peep now a week later. Charge showed up on my VISA two days later! Total Crooks! Run Away!!
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November 2, 2007
Do not deliver orders and refused refund
I ordered a magazine from mags4cheap.com in April. it never arrived. I called, they reordered. it never came. Now they won't issue a refund. Apparently, they have quite a reputation for this business practice.
This company is owned by Creative One, Inc.
Mags4Cheap
14760 Memorial Dr # 306
Houston, TX 77079
The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report.
Original Business Start Date: 09/01/03
Type of Entity: Inc
Principal: Dave Shaw, President
Phone Number: 281-368-2468
Fax Number: 281-368-2469
Web Site Address: www.mags4cheap.com
Membership Status: This company is not a BBB member
Type of Business: Magazines-Subscription Agents
Magazines-Dealers
Additional Business Names:
Entertainment4Cheap
Magazines for Cheap
Mags4Cheap
Mags4cheap.com
CUSTOMER EXPERIENCE
Based on BBB files, this company has an unsatisfactory record with the BBB due to unanswered complaint(s).
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
The BBB processed a total of 236 complaints about this company in the last 36 months, our standard reporting period. Of the total 236 complaints in the last 36 months, 167 of those were closed in the last 12 months.
Complaints Concerned
Advertising Issues: 9
Outcome of all complaints -
No Response: 9
Delivery Issues: 124
Outcome of all complaints -
Resolved: 18; Unresolved: 6; Administratively Closed: 3; No Response: 97
Service Issues: 13
Outcome of all complaints -
No Response: 13
Customer Service Issues: 1
Outcome of the complaint -
Resolved: 1;
Product Issues: 2
Outcome of all complaints -
No Response: 2
Refund or Exchange Issues: 83
Outcome of all complaints -
Resolved: 10; No Response: 73
Billing or Collection Issues: 4
Outcome of all complaints -
Unresolved: 1; No Response: 3
ADDITIONAL TRADENAMES, ADDRESSES AND TELEPHONE NUMBERS
This business also uses the following names, addresses and/or telephone numbers:
Entertainment4Cheap
800 Tully Rd # 170G (281) 368-2468
Houston, TX 77079
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November 2, 2007
No magazines more than 3 months later!
I ordered Rolling Stone from this site on July 25. It is now November 2 and I haven't received 1 magazine. I've emailed them twice with no meaningful response except an automated email showing that they got my email. I called them and after sitting on hold for several minutes got through to an actual human. She then put me on hold for another several minutes. It sounded like she just set the phone down, and there was no activity in the background. I think she just set the phone down and went and checked her makeup. She got back on and told me some vague generalities about how my magazine would be there soon. I called my credit card and am now challenging the charge. AVOID THIS JOKE OF A "MERCHANT".
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November 1, 2007
Got burned for $89.95!
Stay away from this company. Strange enough that they didn't burn me until my third order. I guess they hook you, then they burn you??? After talking and emailing with Nicole from Mags4Cheap and stated that they had to reorder mag and so forth. I finally disputed my credit card charge 6months after it posted. WAMU stated 60 day limit on disputing a charge after posting or after mailing appears on credit card statement. WAMU is off the hook for reimbursement and so is MAGS4CHEAP .. I will never ever wait or order something from internet and wait more than two weeks for product as the FEDERAL LAW LIMIT IS 60 DAYS TO SUBMIT DISPUTE AND BANK IS LIABLE. Credit Card Fraud itself is another matter and individual is only liable for first $50 and banks usually waive that. I am currently looking for a Credit Card with stronger language on internet disputes recourse and protection.
Thanks to Complaints Board. Hope this helps somebody!
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