When I initially called Jim was very nice and helpful about my request for a housecleaning before family came into town. We set an appointment for between 1 and 2PM on Saturday. The maids arrived at 2:40. They brought all of their own supplies, which was nice, and I have to say that for what they covered they did a good job. However, I requested that Jim contact me once 2 hours had passed to ensure that I didn't overspend on the appointment. When he did, he told me that they were done downstairs and could now begin the upstairs...

I wondered how in an 1, 100 sqft downstairs, with 3 maids working simultaneously, they could only just now be done and not even have made it upstairs?!? Jim told me that there was a dog upstairs and the maids were afraid of it... sorry but the dog was in the backyard with me the entire time! I was in the backyard the entire time and let the maids work unsupervised. I told Jim that I observed one of the maids folding one of my kitchen towels 6 times over a 5 minute span, and doing nothing else. He told me it was my fault because it was just my perception. Sorry folks, but I could detail my entire downstairs in about an hour and a half with NO help, let along 3 maids working in tandem!!

I asked Jim if I was indeed the client? Because it should be my perception that counts right? Apparently not.He became defensive, telling me that the maids don't like to work this late on a Saturday, insinuating that he was doing me a favor by letting me receive services from his glorious business. I intended to pay with credit card, but declined since I wasn't comfortable with him having my information. I would certainly NOT RECOMMEND anyone using this company, unless you have an unlimited supply of money... patience for a complete lack of customer service... and all the time in the world. If you do... then by all means, go right ahead!