I have been a loyal mail.com user for approximately TEN years. I have so much information and important correspondence saved in this account and then suddenly I am unable to login. During that time I am trying to contact customer service with no response and I realize the account is no longer receiving incoming mail and everything is bouncing back! It takes them 6 days to respond to me and this is what they say

Dear user,

Unfortunately, we cannot assist you with your inquiry as we do not own
or manage that domain nor do we know where you can go for assistance as
we are simply discontinuing support of a domain we don’t manage.

Regards, Julio M


Can this be for real? They just dump one of their novelty (choose from hundreds) domains one day and the whole thing just disappears with no access or forwarding information!?!? What am I supposed to do to retrieve my information!?