I've been calling MJ since last July (2010) because after renewing my subscription for 5 years, every time I tried to call on it, I got nothing but a busy signal of just 3 beeps...then nothing! When I contacted them online time & again, I was told to be patient but by March of this year (2011) my patience ran out! They did finally tell me to send it back & they would refund just $20 BUT I PAID THEM $50!! Our phone companies in Nebraska found a way to block M J...at least that's what I think!! I CANNOT BELIEVE THIS COMPANY IS ALLOWED TO CONTINUE SELLING THEIR MAGIC JACKS!! THEY SHOULD BE IN JAIL FOR FRAUD!!

Majic jack(off) is a complete waste of time and money. the ads are very deceptive as it is NOT unlimited, just read thier terms and conditions the bastards throw in your face everytime thier junk stops working, or they cut off your service and ask for more money. I would not recommend this product to my worst enemy. you will get no satisfaction from thier retarded customer service. RIP-OFF SCAM!!!

Below is an edited version (I was made and spelled a lot of words wrong and I deleted the case numbers for privacy) of a transcript with Magic Jack CS. Please take the time to read it and decide for yourself. You can tell how long I was on hold too!@!!! Just skip past that first little part. Heretofore I had enjoyed using MJ even though I had issues...but study the hoops you have to go through and read the EULA and then decide for yourself if it is worth it. It is cheap or is it in terms of what your give up or if you ever have a problem. The transcript was "trucated" because I was told to click on a link and run a "speed test." I did so even though I am running a quad core with 6 G RAM. At that point my computer froze up and I lost over an hour and a half of wasted time!!!

Anyway, it is long enough.

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All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Amor'
Your Issue ID for this chat is xxxx
Amor: Hello, how may I help you?
John : . PLEASE send me a new unit. I have had nothing but problems with this unit for quite some time. I spent a LONG time on the phone with a tech agent who finally helped me get the unit to load up and start after I had to put an icon in the startup file. It has poor quality audio and now it has completely erased my contact list and screwed up printing an email (when I shut off magic jack the printer worked fine)...I do like it otherwise but this has now gotten out of hand. I do NOT have more hours to waste. Just please send me a new unit please.
Amor: One moment please...
John : Thank you.
John : Is there a problem? (Time 1:31 PM CST)
Amor: Thank you for waiting, as I check it here on our end we are now working on this problem and it should be back soon. It is now on the process and we will contact you within 24 hours cia your email. Please do extend your patience and it is now highly notified.
John : ? I do not understand? Do you see where I spent a great deal of time with the tech? What does that mean "now highly notified."
Amor: About the contact list issue it will work back again no need for replacement
John : I can't even get the thing to load up every time even with the start menu icon? I am being told my audio sounds worse then before. I totally screwed up my ability to print ANY email all morning this morning as my printer kept telling me it was unable to access the majic jack drive??????? When I shut the magic jack off the printer works fine.
Amor: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Journey'
Your Issue ID for this chat is xxxxx
Journey: Hi this is Miss Journey, Please give me a moment to review your previous chat. Thank you
John : Hi Miss Journey...please do review this problem. I do believe I bought a lemon and would much appreciate a new unit. I would be happy to send this one back so you can investigate the problem.
Journey: Thank you for holding, John. I reviewed your past conversation and we can still resolve the issue, but we need to further configure the issue with your MJ, but regarding with the contact list issue, don't worry it will be back soon as our engineers are working on it now.
Journey: By the way, is the MJ dial pad now up on your screen?
John : So then what u are saying is that there are others with this problem?
John : NO! I shut magic jack off so my printer would print emails.
Journey: yes, with contact list issue, but we'll further configure your MJ with this audio issue.
Journey: Is your magicjack now plugged in?
John : I work from home and cannot spend a great deal of time messing with this issue as if I don't work, I don't get paid. The last time I spend a LONG time with a tech (the third one if I remember right) who finally helped me but never did figure out what the exact problem was.
John : Yes it is plugged in but not on
Journey: okay, please plug it in the back panel of your computer tower without the USB extension cord
John : ? I just restarted it. What does that mean without the USB extension cord? It is plugged directly into a USB port?
Journey: yes
Journey: directly plugged it in the USB port.
John : it is plugged directly in a USB port NOT an extension cord?
Journey: yes.
John : ??? what does that mean, "yes?" R U waiting on me to do something?
Journey: no
Journey: You are using windows 7 operating system right?
John : yes
Journey: Please click on windows logo then open control panel
Journey: Please double click “Windows Firewall”. Then click Advanced settings in the left column of the Windows Firewall window. (make sure it is On so that we can add the ports)
Journey: Select Inbound Rules in the left column . >>> Select New Rule in the right column. >>> Then put the dot on the circle for Port, in the New Inbound Rule Wizard and then click Next.
John : give me a sec
Journey: yes sure
John : done
Journey: please click Protocol and ports, then put the dot on the circle for UDP >>>> then put the dot on the Specific local ports and type 5060 in the box next to it >>> the click the Next button...
John : done
Journey: Please select Allow the connection and then click Next. >>> Make sure the boxes for Domain, Private and Public are Checked then click Next. >>> Then type MJ1 as name and click Finish
John : Is this going to be secure? I do xxx and it HAS TO BE secure
Journey: yes, John, No need to worry, this is just an exception for the MJ connection, you may reset the changes on its original settings once we configured the issue.
John : done
Journey: okay After that, please do the same 1-3 steps, but name it as MJ2 and the port number is 5070….
John : done
Journey: Okay Please go back to control panel; then double click “Internet Options” A dialogue box named ‘Internet Properties’ will pop up.
Journey: Please click on the “Security” tab and click “Trusted Sites” then click the “Sites…” button.
Journey: Before we add the sites, please Uncheck the BOX for Require Server Verification (on the bottom part of the site window)
John : This has got to be secure!!! done
Journey: In the box for “Add this Web site to the zone:”, please type https://reg.talk4free.com then click “Add” (it will be added in the Web sites: box)
Journey: Doing the same process, please type https://my.magicjack.com and click add then click OK or Close button
John : done
Journey: Now please select the “Privacy” tab and set the Slider to Low (This is only for now, you can set the setting back to medium later). Then “Apply “ and OK
John : done
Journey: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Journey: http://upgrades.magicjack.com/upgrade/upgrade.exe
John : It says upgrading now
Journey: yes
John : I guess it is done, it disappeared
Journey: Okay, please unplug your magicjack then plug it back in.
John : the splash screen is up. It never loads the program so I have to do it manually from the start menu??? Wish you would send me a new one...I was hoping that would fix it
John : okay it is loaded but still no contacts
Journey: Please try make a test call.
John : It makes a call but I have no sound through my earphones. Hold on
Journey: Okay, take your time.
John : I can BARELY hear the dial tone
Journey: okay, please try a different Phone handset.
John : it froze and just shut off!!!
John : PLEASE send me a new unit. I HAVE to get back to work
Journey: No, we'll not replace the unit, we need to fully diagnose the issue.
Journey: Anyway, are you using a router?
John : I do not have the time...this is NOT good. I get paid by the line and have had problems with this unit for a LONG time. Yes I do have a router. You guys are having an issue with contacts. Can it be more than that, like sound quality, etc?
John : The router has been there all along even when there was no problem. I could have gone out and bought another magic jack as I have lost at least 20 bucks sitting here. You get paid to do what you are doing. I am not getting paid anything but am losing money. Please understand.
John : I have now been online with your guys for over an hour and am still having issues.


Then she had me click on a link to do a speed test… I am running a quad 4 with 6 Gig ram and she wanted me to do a speed test????? I clicked on it and EVERYTHING FROZE!!! Over an hour and a half later!!! I yanked it out! Why could they just not have replaced it. I offered to return the defective one for them to work on all they wanted. They wanted to “diagnosis the issue” on my dime!@!!! And never did get it right.

This company has no official complaint person or representative to talk with over the phone. The online representatives just give you the run around. The sound quality and total package is not worth $39.95. Is there someone like the Attorney General Of Florida to compalin to?

I perchased Magic Jack (MJ) at one of the Best Buy outlet in CA during my visit to US. After getting back from US i installed it and it worked fine initially. I use it in my laptop and obviously unplug when i travel. Three weeks back it suddenly stopped working. i visited their web and find update for Window 7 which never worked. and i talked online with one of their agent, he asked to do this and that..install some thing...and gave up and pass to higher level...the prob was solved using the remote assitance. After three weeks..the problem was back...the softward displays "starting please wait"..and all my stored contct is gone..i hooked up with their agent again..same thing..do this and that...install this.. there was a huge wait in between...after two hours of waiting...i was told okey "come after few hours". I have bought a huge problem. Magic Jack is a Crap..with the wrost costomer service...avoid it.