On thier website, majic jack puts in writing the assurance that the ability to transfer an existing phone number will happen sometime in 2009. Based on that promise, I purchased the product, I even was able to make personal contact for one on one support when the product was purches in late 2008. It is now 2010. No ability to trnasfer an existing phone number, the promise was not kept, and the only means of contact is by live chat. When I pressed the issue, the chat was terminated. All the operator would write was "we are working on it". When I asked for a contact phone number, the chat was terminated.

STAY AWAY FROM THIS COMPANY. They provide no means for resolution of product conflicts. THIS IS BAD BUSINESS.

if this majic jack product is so bogous and fraud, the gov. of consumer affairs needs to be contacted in your state and an investigation needs to be conducted to find out where this product is comming from and why this product does not work and why peoples money is being taken. A warrant for their arrest and a class action suit seems justifiable. The I>R>S would never forgive them!!!

I bought this and for awhile it was good, but then i had a problem, poor customer service made it a nightmare to resolve(which by the way it was not)they wanted to recharge me for a replacement of the mj wich i already payed for.for people on a fixed income this is seemed to be a great way to have a home phone.look out if there is something wrong with it.

Bought the Majic Jack about a little over 3 months ago. It worked adequately for the first couple of months. It frequently dropped calls, sound quality was fair. During any conversation that lasted more than a few minutes, you'd be disconnected, but I hear the same complaints about all VOIP services costing more than this device. Just a few days ago, the device quit working all together. The only way to contact the company for assistance is via "chat", to someone in India or Uzbekistan, I'm sure. I wasted over an hour, with four different technicians, repeating the same steps over and over again to no avail. They just didn't seem to understand that the blue light would not stay on and the computer stopped recognizing the device because it malfunctioned. No one would authorize a replacement, which is probably just as well since S&H to send it back and get a replacement is about $7 each way.

Save your money, this device is cheap plastic junk, doesn't work very well and probably won't last very long. Even the manufacturer doesn't use it because there is no way to contact them by phone, only by chat room. That should have been a red flag right there. Majic Jack is a rip off.

Majic jack phone just shuts off while you are using it. after an hour on chat and still not working they refuse to let you talk to a live person. and just say sorry