Had had good reports on Majic Jack product from friends. An E-mail from that company recently appeared in my E-mail box. Opened the link to and read it. It offered a years service for $19.95. Sounded good.

Started the order process, which of course required my Credit Card data. I provided it. Then I discovered that the cost was now $39.99. Oops! Had to be a mistake so i went back through the same process with the same result. At no time did I confirm the order with any type of final authorization.

I thought it would be nice to call this company to be sure that I would not be billed. Could find no E-mail address, phone number, or physical address. Did discover today the you can IM with their customer service.

Today, to my surprise I received an E-mail informing me that I had a confirmation order number and that it was being delivered via UPS. (in other words - already shipped). Immediately tried to 'reply' from Yahoo. They must have fixed that as I kept getting a message about 'formatting problem on the Majic Jack address.' Then called my credit card company and was informed that I had a 'pending' charge in excess of $93.00 from Majic Jack. Getting serious now!

Managed to get 2 phone numbers which I will share-561-594-2140 and 281-404-1551. The latter gets you to billing. After a 5-10 minute hold I was informed by a recorded message that I was number 5 in line and that the waiting time was appx. 34 minutes. So much for patience! Tried what the recorded message suggested and had a lengthy IM chat with an 'upper -level' person. The person was polite as well ambitious in responding to my very specific requests.

Have been promised a 24-48 hour response via E-mail. Waiting for that reply! Will let you know.

If their reply is unsatisfactory, I will begin the process of requesting investigations by my State Attorney General and the Federal Trade Commission. Buyers beware of any request for Credit Card info 'before' a final cost is verified! Also, I will no longer do business with companies without their business address and a phone number for Customer Service.

PO BOX 6785
West Palm Beach, FL 33405

Magic Jack Phone number: 281-404-1551
Billing MagicJack number: 561-594-2140

CAUTION: it looks like they track the number that calls and places you into a repeating loop if you call back a second time. so if you need to call a second time make sure its from a different number.

Product freezes up and shut down computer. Product worked for a certain period of time and then started to freeze up and shut off computer. Can not contact company. There is no customer contact or address of return, not even phone number for customer service.

I placed and order with majicjack on 2-22-09 and cancelled it the same day, just an hour later because of misleading terms in their advertisement. Originally they said that my card would be charged on 2-23, but since I cancelled on 2-22 I didn't worry.
Well they did charge me on 2-22 and made my account overdrawn. It seems like the only way to talk with these people is through a chat line. Listen to this, they claim there is no phone no. I can call and talk with a life-person.
They have sent me an email with the cancellation, but I can not get them to reverse the charges at the bank so I can recuperate the bank fees.
I have chatted with 10 different people, I got all their names, and still can't get anything accomplished.
Originally it was a 30 days free trial before they charge my card, then, because I gave them a debit card instead of credit card they would charge me rather way. What is all this about. Can't they just reverse the charges at the bank and get all this all over with?
10 people and I can't get nothing accomplished? And they don't have a phone No. i can call and talk to a real person? Come on, what kind of company are we dealing with here?

Before the 30 day warranty was over, I asked for a replacement Magic Jack because tech support couldn't help to get it to work, but they denied me a replacement. They said it was my USB and computer and to get a new one to use the Magic Jack with.

It started working on its own after 2 weeks, but the voice quality was so bad I could not hold conversations with people 80% of the time, tech support told me it was probably my computer, my phone, or my internet net speed. I replaced all (new computer, increased internet speed to fiber optic, and purchased 2 new phones). I have done all that their tech support has told me to do.

It has now been 5 months, and my problems have escalated. Now my phone will not ring (a line prob. Not a computer prob). It says that the line is disconnected when people dial my phone number, and a lot of times it will be a constant busy signal even though I am not on the phone. When I can make a call, there is a beeping sound that won't stop, and the phone calls will drop in the middle of my conversations.

On Feb. 13, I emailed Dan Borislows company email address ([email protected]) I was answered by a man named Marvin. Marvin was not able to help me, he would not fix the actual line he just kept trying to reset the actual magic jack and taking me through the same steps the techs online always do.

As of Feb. 17, Marvin stopped emailing me and has refused to answer me after I made this request: “Can you switch me to a new phone line and send me a new Magic Jack as per my original request the first few days I had this while I was under your 30 day guarantee? As of today, Feb. 19, 2009, my incoming call problem is still not resolved, my phone line still does ring, voices are choppy, and voicemail doesn't come on half of the time.
I tried to send an email to Marvin/Dan but they will not answer now. I have sent a complaint to the FL Attorney General, BBB, and now complaintsboard.com.

I am urging Anyone else having problems to file a complaint with the FL Attorney General and the FTC.