If you want to get your money back, contact your Attorney General!!! This is the only option to get your refund. It's the only thing that worked for me. Not to mention, enough attorney general complaints could get these guys out of business. Good luck!

Igot a charge on my credit card for over $150. with no phone number to ask for information about, thing I ordered on that day was a majic jack from a TV info commercial. They never sent the product and I cannot get anyone by the TV phone number or the internet web page. I am really upset. What can I do?

We have tried countless times to fix the issues we are having. We have talked with literally all levels of technical support. Technical Support is not even upset when you tell them that you are sending it back.

Service is intermittent at best. Many times, Magic Jack has on many occasions dropped phone calls or puts the call on hold and then drops the call. The software will not allow you take the call off hold.

If a third person calls, the call is automatically turned into a three way call.

Many times, you dial the number after getting a dial tone and it will dial and then there is silence.

Many, many times the calls clarity is so bad that the other person gets frustrated trying to talk to you.

We have moved the software & device to a separate computer and still the problems persist. We have made sure that the base of the phone is not anywhere near any other electrical devices.

We have restarted the software, unplugged the device, reformatted the device, downloaded updates, switched USB ports, restarted the computer, changed options in security settings and various other Windows XP options per technical support. I would like to add that my husband is an MCSE and has various other certifications as well and has tried repeatedly to work with the technical support.

It is my understanding that Magic Jack doesn't have a telephone and not even in the detailed license agreement is there a phone number or address. Through research, we found that MajicJack is owned by YMAX.corp.

There is also a complaint on RIPOFfreport.com. The number of the report is 320581.

The Better Business Bureau in Florida has had over 280 complaints in 6 months and has launched an investigation. www.wptv.com/content/investigate/story.aspx?content_id=57BCE2BD-41BF-47E9-9FBD-CEE879D2D64C

It is also my understanding that the product is actually in beta 3 testing and has not actually been around for the two years the "cute" advertising says.Magic Jack has only been available since 1/2008.

Magic Jack.com has an Editor's Choice endorsement from PC Magazine, but I had a hard time finding it, because the company is called YMAX Corp. PC Magazines site also has a statement "DO Not Buy Magic Jack".(www.ymaxcorp.com)

Daniel Borislow (owner) says he invested 17 million in the product and has 20 years in the telecommunications industry. I suppose he is working getting his 17 million back by hook or crook! S.J. Labs developed the software for MagicJack and by affiliation should be included in an investigation. (www.sjlabs.com)

See magic-jack.pissedconsumer.com also has some choice comments about the quality of Magic Jack.

I purchased two majic jacks after watching a commercial on tv for the product and it said you could return it if you were unhappy. I bought them for my mom who lives out of town. Come to find out after I recieved them, she has satellite dish and they do not work with satellite dish. So, after I returned home from my moms out of town we had a hurricane that knocked our power out for almost one month. After that, it took me another month to get my cable internet back working. Since there is no information on the package about how to return this majicjack I just had to wait until I could get back on the internet and look for a site. I did find several. I went to the official site and asked a live operator how to return it, he gave me a web site address. I went to the web site address and could not get any information on how to return at all and finally after looking for as long as I could, I gave up. I tried again, knowing how quickly things change online I went a different route and googled something and got lucky and was able to get a site that said I could fill out an RMA form and this would be the only way to obtain a refund only to be told by the live operator that since it is beyond 30 days I can not get a refund. It does not say anywhere all sales are final. What can I do from what I understand, these people are ripping off others left and right too. I have not opened the package where the majic jacks are contained. Only the envelope was opened. There is no reason not to give me my money back. I explained to the guy the hurricane was not my fault and restoring power to our cities that were hit by this hurricane has been a nightmare for all of us. We have lost enough money this year without getting ripped off by these people too.

I was told the majic jack cost $46.90, they took out $52.75 from our credit card and when we sent it back they credited us back $43.09 instead of $52.75. We got ripped off $5.85. It was supposed to be a free 100 percent free trial offer. There are no live people to talk to like they advertized either. I am contacting the better business bureau and lodging a complaint!