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jose pagaduan
June 21, 2011
Transfer order cancelled but no refund
I have my majicjack which is functioning well . I order my landline to be transferred to my my majicjack so I can only use the majicjack without using my landline in order for me to save. Unfortunately, everytime I use the majicjack needs to reset, so I changed my mind, so I contacted the customer service which according to theperson I talked to I have to chat with the technical support group, so I go online to chat with them, so I cancelled my order. The problem is, the cannot refund the payment because according to them that is an optional transaction for their customers and there's no way the can send back the payment. What a Scam !!!
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Mike L..
February 17, 2011
conference call
LAME! Don't depend on your MajicJack if you need to call in on a conference call. It won't work and you will find out too late. AND customer service will be LESS than helpful. Had to use 2 hours of cell minutes becuase I'm saving money with MajicJack.
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ken krause
January 31, 2011
unit breaks
I and my uncle here in mi have had majicjack for years even though has not always worked great but the computer was old then we upgraded to new laptop and desktop and have a business and they majicjack wanted to charge me today 20.00 for the unit which broke in the usb area so blue light would not stay on lit so unit would not get calls they had replaced once before a yr ago same thing but wanted 20.00 which in their web page as long as have subscription will replace and very angry
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Bill R.James
January 19, 2011
POOR/NO CUSTMER SERVICE
I have had my majicjack for two and ahalf years with no problems. At the end of two years I purchased their five year plan. Still everything was great. Then I lost it in moving. So faithfully I logged on to the web site to report it lost in the "lost or Stolen" section, the section only offers a stolen option, so I assumed they are all catagorized in one area, with that I also new about the 20 dollar replacement. WRONG, "Gerald the rep said since I cancelled my number I lost my 5 year payment and am out of luck, I have been a faithful customer and still got scr--ed, Everyone beware-MAGICJACK = NO CUSTOMER SERVICE
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david murray
November 11, 2010
no service and if you want service you pay16.00 up front. when i bought this thing i was gaunteed service, gaunteed a phone that worked
to many to type- cant hear-stutter-no voicemail-hard to connect etc. and most important no service it sucks!
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parentpower369
August 18, 2010
Majicjack
Ok I have had majicjack 5 years now Im happy but let me stress the phone number on your statement is not customer service!!! Its my number so please dont call! Here is the number for majicjack in fla 561-722-0433
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cdmeidinger
August 8, 2010
i cant call any local phone numbers
I have had my majicjack for 5 months now and all of a sudden All local phone calls dont work any more. I have been in constant contact with them on 'live chat' for 5 weeks now and all they can say is that their Engineers are working on it and i get no answer on when my phone will work again!! I AM SO SICK OF THIS
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dbby8
June 17, 2010
they do not back up their product, will not return money, can not talk to a real persom
This is the worst ordeal, I would never reccomend this product to anyone. Don't believe that they won't bill for 30 days, because they will, which resualted in bank fees. I went on line to try to return this product you may as well forget this you will get nowhere, you never will be able to talk to a human voice. I would never do this again. Debby
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doctorj
March 2, 2010
Charged $133.75 and never received product
I requested a 30-day trial from magicjack and never received a magicjack but was charged $133.75 on my bankcard for it!! Never again!!
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james mabry
February 11, 2010
my town is not listed
[email protected]
on last page of registration my town is not listed northfork 24868
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