Hi all, I am trying to book a ticket from US to India for the month of August 2010. In website the price shows as 61, 500 Rs. So just to make confirmation I called the customer service and asked the price. They gave me the same flight details and quoting as 88000 rs. I didnt really understand and asked the customer service agent why it is showing as 61, 500 in your website. They say it is some techinal fault. How can such a big company tell there is a technical fault. I am really afraid to make any transactions. Could you please help. Thanks

Makemytrip ran a promotion in Apr 2010, of free domestic travel in India if return tickets to US were booked. I booked the return tickets (Reference Makemytrip booking no. - US1004B00832) . During booking process, when I enquired of what are the conditions to book free flights, the person on phone told me, that I can call about it whenever provided it's atleast 21days before my free intended travel.
Today, May 31st, I called up makemytrip toll free number to utilise this for 'delhi to jammu ' on 28th Jun (well within 21days creteria). I was told I can't do it, as I had to book any such requests within 7 days of booking. And since the scheme is withdrawn, there's nothing can be done. My only reasoning, it that I was not DELIBERATLY told this, and was mis-informed by telephone operator, (Mr. Tilak), so the company wouldn't have to honour commitment, (are they trained to do this? that is to comfortably forget very important condition). Furthermore, the operator (Ms. Sheetal) and supervisor (Mr. Deepak), both starts giving me lectures and arguments of what shall I have done (like check online, called back etc.) and more rules (lecture - our company and any company can withdraw any promotional scheme at any given time). At this moment, I am to wait for 24hrs during which they will check on what can be done. Let's wait and watch.

akeMyTrip Booking ID : FLT00008180210
Contact No 9443709019
Booking Date : Tue, 01 Dec '09
Cancellation Date 04 Dec 09
Ref No IN0912R0012651
I suppose to get Refund Amount Rs. 3, 120 by 14th december 2009 as per your policy but still I didn't get any refund from Makemytrip.

I have mailed 3 times and I have call to 1-800-102 8747 several times but no response from your team.
I have asked for escalation matrix to the customer care but they asked me to write a mail but how many times I have to write. There is no acknowledgement and reply for earlier mail.

Due to bad response from makemytrip have to pay the whole amount or else I have to take alternative steps to get my money back.

several times I have for payment confirmation number for which Makemytrip paid to ICICI bank but they not providing any details.

They have asked for bank statement on 28th December 2009 but after sending it no reply. Then they have asked for card number on 31st December2009 after it also no reply,
If you are going to follow this same you will lose the customers. Its an bad experience for me with Makemytrip.


Ram
9500006283

Hello,

I have had the worst customer care experience with the makemytrip. I seriously am so much frustated with the way customer care talks and answers your query.

I wanted to reschedule my parents tickets because of medical emergency which was booked for 29th Aug (PNR No. - YQC4FA). I called up yesterday (5th June) and talked to "Ruchika". After talking for an hour on phone she told me that the reschedule penalty is 300$ plus the airfare difference. I asked her to book it for 14th of july because on makemytrip website I could see the airfare was $726 per ticket (means the airfare difference would be $4). She told me that the airfare difference on her system is 100$. I do not understand why two interfaces of the same system is giving such a big difference. She explained it to me that sometimes airlines put extra charges for the reschedule. I asked her whats the cancellation charge? She replied after "10 minutes" and checking on the system that its the same as reschule penalty which is $300. I said just go ahead and cancel my tickets and I will book it again from your website. It was saving me 200$, makes sense?

She said if she can call me back after doing all the formalities and confirm it. I said I am fine with that.

I did not recieve any calls from makemytrip for one day. After checking on the website again I found that airfare was increased for 14th of July. Even though I could see for 15th of July its showing 724$ (airfare differnce of $2 from my original fare).

I called up again today (6th of June) and I talked to "Sapna". After again going through the same process and an hour long call, she told me that the airfare difference is $60, why? On your website its showing 10 different flights with airfare difference of $2??? she explained that she is giving me the confirmed seats and on the website you never know if its confirmed, weird isn't it???

I asked "Sapna" to just cancel my tickets (I wanted to avoid all this discussion) and I will book it through website. She told me that cancellation charges are $375??? Why "Ruchika" told me its $300 and I asked her the same. She said "oh its Ruchika, let me talk to her" and after talking to her she said "by mistake she quoted $300 to you"? MISTAKE after checking the system and after an hour long waiting on call?

I asked "Sapna" if I can talk to any supervisor or Manager because I am not getting the answer. She said that nobody is there and they will come at 10:30 AM (right now it should be 7:30 AM). So all the agents work without any superior in the company? When I asked she gave me the names of her Manager "Gaurav Kamboj" and "Deepthi Khare".

With no other options I contacted the web chat if I can get some answers there. I talked to "Rishabh Bhardwaj". After explaining him everything he mentioned that he will connect my chat to the concerned department. He connected me to "Sapna" again, what a coincidence???? I am speachless! I asked her if I can get the phone number or email id? she did not reply back to me. THERE IS NO ANSWER ON THE WEB CHAT FOR 20 minutes! "Are you there Sapna" and the answer is "yes", but where are my answers?

I don't know what should I do and where should I contact. If this is the customer care service I am sure makemytrip will fall down very badly in future. In this age of so much competition you are causing so much inconvience for the customer and wastage of time. There is no answers and everybody is quoting a different price, and the best part is there is no synchronization in your own system? And you don't get your answers at all.

I am really afraid If I want to do business with makemytrip again! I have been a customer since long but I seriously dont want to go through makemytrip customer care at all.

Could you please help me out in reschedule? or please help me talking to anyone responsible and who knows the process! Please someone answer why there is so much money difference in the makemytrip website and customer care system? Does they pull air fare from difference resources?

If there is anybody listening please contact me on my phone 858-603-4494, or please reply back to this email. I will really appreciate it.

I am also forwarding the transcript of the chat I recieved on the email. I wish if it could have shown how much I had to wait for a reply.

Thanks,
Nish

They seem to be frauds and it seems that they are running an internet scam to collect personal information! They confirmed tickets, took credit card numbers and passport/drivers license information and finally not issuing the tickets. It is already more than 36 hours since I gave them all information. Every time I call them they say that the tickets are confirmed and they are going to be issued in an hour or so. Finally when I pressed more the last representative said that the ticket cannot be issued and they are working on it.

In the mean time I had cancelled the other tickets which I bought elsewhere. So I already lost money on the other tickets and now I have my personal information with some fraud artists. I am scared that they will misuse the information and plan to take legal recourse against them. Anybody else has similar experience with makemytrip?