I had booked 2 tickets from US to Egypt for December 2010 through makemytrip.com. All flights were canceled by the airlines due to bad weather. The airlines promised to refund the entire amount. I called makemytrip.com and they confirmed that since the airlines cancelled the flights, I would get a full refund, but it will take a while. I waited for 2 months and contacted makemytrip.com. They claimed they never got the refund from the airlines and asked me to try after 48 hours. I did. Still no status. Try after 48 hours. This went on for 4 times. I then called the airlines directly, and they told me that they had refunded the entire amount back in Jan 2011 and even offered the check numbers. All the while, makemytrip.com kept saying that they haven't gotten the nearly $2200 refund from the airlines. After a few more calls, makemytrip tracked down the refund from airlines and credited my account. But they have credited $60 less. I tried multiple times to reach to the customer manager, Abhinandan to find out why the difference, and I never heard back. This is unacceptable when the company cannot account for missing refund amount. Really really disappointed with makemytrip.com. Over the last 2 years, I have purchased tickets worth close to $6000 from them with the goal of giving business to my home country company. Seems disappointing to end up being robbed for showing support.

Worst company which I have ever seen, No ethics, no service, they are cheaters, never ever book ticket from them, they told x amount over the phone and deducted more money. This is a big fraud company.

I have done booking on 08 Mar’10 from “Mumbai to Kolkata (05 Apr)” with makemytrip.com website through Net Banking.

After carrying booking, when I confirmed my ICICI netbanking details, no confirmation was received from makemytrip regarding my reservation. Although my amount of Rs.3579/- has already been deducted from my ICICI A/C No. 039101500801

I am so pissed off with Make my trip.com guys right now that I wish I met them in person.I called them to make a booking for my minor son travelling all by himself from India. Even before we started off on the dates of travel and all..I had clearly told the customer rep lady that he was a minor and would need airline assistance all the way from India to USA. She kind of acknowledged that she understood and we went ahead and made the reservations concluding with an assurance that I will be recieving an email with details on his assistance. everything went well so far. A week prior to his departure date I called them up to confirm about the airline assistance procedure since I did not recieve any kind of email.To my horror the rep asked me to call the airlines and confirm it. I kept my cool and went ahead and called the airlines, Lufthansa and US airways. Lufthansa agreed to assist my son till Frankfurt where he had to change flights and board a US airways flight. Even though I was not happy with the MMT service I was still ok with it so far. I called the US airways and got a heartattack. It seems that they will not provide any assistance if the minors are on a connecting flight, it has to be US airways from Origin to Destination. To make things worse, they will not allow a minor to board the flight if he isnt with a parent/friend/guardian. In one word he will be stranded in Frankfurt. I go back to MMT and ask them what they did with my request they did not have an answer. I had no choice but to cancel the booking and pay a 45% cancellation fee ( which was not told at the begining) I called Qatar and made a new booking for the same day, with assistance for only a 20 dollars more then what I did for MMT. WORST SERVICES is all I can say. It sends shivers down my spine to even think what would have happened to my son if I hadn't made that call.

I bought airline tickets to Cochin India from Orlando, Florida on Makemytrip.com. My itinerary consisted of 3 legs - Orlando to Frankfurt, Frankfurt to Bombay and Bombay to Cochin (and return via the same route). Before I flew out I checked my itinerary on the airline (Lufthansa) website and found that one of my flight legs on the return (Bombay to Frankfurt) was canceled by the airline operating the sector (Air India). Makemytrip had never informed me of this and so I called them to find out why this happened. They asked to take the onward journey to India and to contact them after I complete the journey. They fixed it after I reached India. Also there was a schedule change for the first leg of the return. Kingfisher airlines which was operating the direct flight from Cochin to Bombay canceled this route and re-routed me via Chennai (resulting in an additional 5 hours of airtime). Though this occurred before I started the onward journey Makemytrip never conveyed the information and hence I couldn't the change the ticket. Before my return I called Makemy trip 72 hours before as they had stated to confirm my return. On my return I took the first leg from Cochin to Bombay via Chennai. I tried to check-in for my next leg (from Bombay to Frankfurt) at the Air India counter (operating airline) and they couldn't find the eticket number. The eticket I had from Makemytrip website was invalid and exchanged. I contacted Jet Airways who was the issuer of the ticket and they didn't have the updated eticket number either. Finally I got the new eticket number from Kingfisher but by then the flight had taken off. Makemy trip never updated the new eticket number on the itinerary and the information didn't flow into the other airline systems. I was stuck in Bombay and trying to get the confirmation for the next flight flying out the next day. I contacted MakemyTrip and they never provided any help asking me to deal directly with the airlines. I finally got confirmed seats via Jet Airways and boarded the AirIndia flight to Frankfurt the next day. But once Ireached Frankfurt Lufthansa didn't have my updated reservation. They did offer to put me in a waiting list for the flight that afternoon. The flight was overbooked and we never got through. One of the Lufthansa ticket agents was an angel in disguise and she sorted the issue and got us confirmed for the flight departing the next day. We ended up spending over a day at Frankfurt airport. Imagine going through this with two little kids aged 5 and 7. It was nightmare and MakemyTrip never cared to help in anyway. Every time I call it goes to a different guy sitting in a call center and asking me to explain again what went wrong. Plain and simple they messed up on the reconfirmation and reissuing of the etickets and never owned up to any of it. This is the last time I will ever book anything on their site and I will spread the word on this terrible company;
God Bless!
Nivi Abraham