Cheating and Fraudulent by Betrayal Makemytrip.com

I had been lured by attractive advertisements from Makemytrip.com in the leading newspapers promising out of the world experience on a holiday tour to United States during the summer vacations. On contacting Makemytrip.com executive, Mr. Anil Kumar promised the same and handed over a printed brochure containing several attractive formats of tours to United States. I was promised of high standards of Service, Hotels, Airlines, Local Travels, Food and Tour guide during the holidays.

I informed him that I have already paid advance to a much more reputed travel company for similar tour for my family of three adults and one child and I had no intention of changing it to your organization. I also told the executive that my query was only for the reason that the advertisement interested me because CEO Mr Deep Kalra had been living next door to my residence of over 8 years and I was curious to know of the offer. On knowing this, the executive persuaded me more vigorously to change my mind. Considering various factors, I got enticed in to the sweet web of communications of the organization and shifted my travel preference to Makemytrip.com. I also had to forgo my advance payment of Rs.78, 000/- made to other company.

Accordingly, I chose the tour option listed as American Extravaganza and paid a total amount of Rs. 7, 26, 780/- after reducing the US VISA charges (VISA already available) as per the quotation of one Ms. Priyanka Singh; service coordinator; dealing with me for day to day updating. I had paid the said money on the basis of 3 adults sharing a triple room and a child without bed (my son aged 12 was treated as adult).

I was promised 3 beds in a triple room (alternatively a double bed and an extra bed). The hotels promised were minimum 4 star standards and a due listing (including hotel vouchers) was also given. I was also promised due comfort of good quality food in breakfast and dinner as part of the paid amount. A tour guide of good standard was also promised. Also it was promised that the airlines shall be of minimum standard and shall ensure good standard service including on board meals/drinks.

Trusting several promises made by the company, Mr.Anil Kumar, Ms.Priyanka Singh and the reasons listed above, we boarded our tour on 26th May. To our horror, the unbelievable started to show its colors right at Dubai, the first transit airport. The tour guide, named Aftab Irani, joined. But not alone, his wife, daughter and sister also were with him. He introduced himself and that’s it. It was the end of his attention towards the group. He seemed to be on a family vacation busy with the family members all the time without bothering the customers.

Next day we landed at Washington DC and were transferred to a hotel located in a remote area away from the main city (nearly 8 miles from city). The hotel had no kitchen and room service. The breakfast served was only a few fruits, corn flakes and bread with butter. We were told to rest for the day. During the lunch period, no possibility of having a meal even if it was to be paid by us. The room given to us had only two single beds and not three as were promised and paid for. On inquiring with the tour guide, Mr.Aftab Irani, he showed his helplessness by saying that he had no role in matters relating to the rooms, hotels and the meals.And then began the unending saga of the awful experiences.

Same story city after city. Flight after flight. Day after day. Mr.Aftab Irani, would be perennially busy with his own family without a bother to the group. Will show helplessness for the third bed. The breakfast continued to be same all through the tour excepting cruise. The dinners would be in highly unhygienic Indian restaurants everyday, already overcrowded with several other small group tour operated by smaller companies. No place to sit down. Ordered to finish the dinner in 30 minutes else the tour bus shall not wait. Bad food. Mr.Aftab Irani, busy with own family, unbothered for guests. Poor quality and remotely located hotels and only two single beds. I had to sleep on floor every day. Heated arguments by Mr.Aftab Irani, saying not to disturb him in the matter and he can not help.

Several telephone calls to Priyanka bringing no result; on the fifth night (1st June) when I could find no solution and could not sleep, wrote an email to ms. Priyanka at 11.30 in the night cautioning her to mend the ways and deliver as was promised. I also threatened to proceed legally if the poor show continued. It was also written that she must forward a copy to CEO Mr. Deep Kalra. She did not bother to reply. Mr. Anil telephoned the next day and tried to pacify by saying that he would ensure that the problem of third bed is solved. Nothing changed. Next day onwards, he also stopped lifting his mobile same way as Priyanka.

The misery continued. Through the entire tour, I slept on the floor without bed. The bad quality breakfasts and unhygienic dinners continued. On several occasions we (my family) did not consume either and opted to remain hungry. Mr.Aftab Irani, remained occupied with his own family and would not even bother to listen and rebut by saying no problem to him if we remained hungry or if I slept on the floor.

Airline also delayed several flights. Also no food/drinks were served by it since you had purchased the cheaper versions of the flights. Hotels changed overnight. Mostly were 3 star or below and were always remotely located.

Several days were unnecessarily wasted in waiting at the airport since Mr.Aftab Irani, would take the tour to airport up to 5 hours before the schedule flight departure time.

I feel that I was misled, frauded, cheated, betrayed and criminally conspired into a deliberate act by you, your company, the executives named above and the tour guide. It caused immense mental agony, harassment and inconvenience to me and my family. It also caused a total spoilage of the summer vacation of me and my children besides causing a huge financial loss.

I now demand apologies from the company and the other people involved as named, refund of monies paid with suitable compensation. In case the same is not followed, I shall definitely proceed with criminal charges against one and all involved; under various CrPCs and shall seek suitable remedies as available to me under various laws of the land. I also shall ensure that the public is made aware of the same via national press and other media. I also reserve my rights to forward my nightmarish experience to various govt. authorities that affect the trade.


G.S.Rana. 3rd floor, 2 community centres, East of Kailash, New Delhi-110065.

I had a very very bad experience with makemytrip.com US. I booked two continental flights from san francisco-delhi in June for travel on DECember 21st for $2208 (before christmas fares are very high) and they went through online, Also I got confirmation from makemytrip. Next day makemytrip agent calls me and tells me that your booking has not gone through, she tried to give me different date ticket which was after the christmas which I never wanted to take.

After 1 month of calling to their helpline number and shouting on them, I gave up, They gave me a longer flight with 4 stopover and takes 50 hours to reach delhi (instead of 20hrs). I had no option but to take it, because prices got very hiked for dates of christmas. Also they issued me paper tickets.

10 days before the actual flight, makemytrip emailed me and said, your ticket schedule has been changed, and the paper ticket got cancelled, and they will not allow me to board the plane with this paper ticket. Nobody in helpline, nobody in Newyork office helped me. I helped myself contacted Malaysia airline LA office directly, but they say ticket has been issued by travel agent bastard makemytrip and they cannot do anything, I faxed them copy of tickets, I sent makemytrip back old tickets, and then they issued me new tickets when my fall semester exams were going. I was so freeked out and so depressed and annoyed at that time,

I take pledge that me or any of my relative or any of my friend will never book ticket from makemytrip and I will take all my efforts to bring the business of this company down. They are the baddest travel agent in this world.
In lieu to save $30 on makemytrip, I ended up spending $100 or more, (on overnight couriers, faxes, phone calls, exam grades fucked, so much of mental harrasement, tension )

Dear sir/madam,
I am A. Arumugam from chennai, my SBI debit card No.6220180327500097693. I have booked a air tkt with makemytrip travels for my son Ravichandran Arumugam on 22/3/10 for the journey from Melbourne to Singapore and Singapore to Melbourne (ID: IN1003B08238) using the above mentioned SBI Debit Card following instructions from the bank I made the payment through my computer. I was asked to wait till the payment is complete, after long minutes the computer displayed as #ERROR; the server cannot process your request#.
When I checked with the make my trip travels, they said the transaction is not authorised by your bank and the ticket was not booked so you can contact your bank. Then I checked my bank a/c and the above transaction for Rs.49782/- was debited in my a/c.
Hence I request to revert the transaction and credit the above amount into my savings a/c. No.10146593409. Pleases do the needful at the earliest. My email ID is : [email protected], my mobile No. 9444011440. Thanking you, Yours, A.Arumugam

I booked an round-trip air ticket on Nov 11 with booking ID of FLT00007762988. The total charge was Rs4873. At night I was called and told the return flight 9W-2121 was not available. I checked the website again and when the service person called back, I told her to change the return flight to G8-371 (from the flight on Sun night to Mon morning). I remember the quoted price of G8-371 at the time was Rs200-300 cheaper than the 9W-2121. But the billing amount in invoice I received the following day remained Rs4873. I made several requests via hotline and email, but no satisfactory response was received.

All the information I received from [email protected] look quite illogical, inconsistent and ill-grounded.

1) I received in email titled “MakeMyTrip E-Ticket for Booking ID FLT00007762988” on Nov 11. It shows the charge for departure flight and return flight Rs2333 respectively, but with a total charge of Rs4873. So far I didn’t get an explanation under what account rule Rs2333 + 2333 equals Rs4873. I don’t think this invoice would be regarded valid by any government agency or organization.

2) "At the outset, we apologize for the inconvenience caused to you. With reference to your mail we would like to inform the price for Mumbai to bang lore which was been booked by you was 2333 INR and the ticket is issued in the amount of 2229.
We have process this request to the concerned department to process an amount of 104 INR. We request to please cross check with your bank after 10 working days."

- I received this email on Nov 18 from [email protected] on behalf of [email protected]. No refund ever happened.

3) At my request, they sent me this new 'correct invoice'.
AIR
S. No. Traveller Name Airline Flight No. Sector Travel Date CL Traveller Type Base Fare Fees and Surcharges Total
1 LEI CHEN SG 344 BLR-BOM 2009-12-05 Adult 1 2591 2592
2 LEI CHEN 9W 2121 BOM-BLR 2009-12-06 W Adult 351 1239 1590
Total : Rs. 4182
Promotional Discount : Rs. 0
Grand Total: Rs. 4182

- Received from [email protected] on behalf [email protected] on Nov 24. I don’t mind if they actually charge me of Rs4182 and refund the extra amount.

4) Received shortly another 'correct invoice' after the last email from [email protected] as below,

Service Tax # AADCM5146RST006
S.No. Pax Name Ticket No. AL Flt. No. Sector Travel Date CL Pax Type Fare Taxes S. Tax Disc. Svc./Mgt.Fee Total
1 LEI CHEN A3NTDN SG 344 BLR/BOM 05Dec2009 Adult 1.00 2, 339.00 0.00 0.00 200.00 2, 592.00
2 LEI CHEN CJVZX3 G8 371 BOM/BLR 07Dec2009 Adult 1.00 2, 228.00 0.00 0.00 0.00 2, 281.00
Total Amount 4, 873.00

- My question remains the same: there are no mathematical equations here. Rs1+Rs2339+Rs200 ≠ Rs2592, Rs1+Rs2228 ≠ Rs2281. Besides, the total amount for departure flight SG344 here(Rs2592) is different from the number in the original invoice(Rs2333). Why? These figures look to me suspiciously manipulated. I sent mails on Nov 24, Nov 25 and Dec 16 for further clarification on these points and was not responded ever since.

5) Below is the last mail I received from [email protected] on Dec 6.

Thank you for choosing MakeMyTrip.com to book your air tickets. We would appreciate you taking a few moments to give us your feedback regarding your travel on:

Airline : Spicejet
Sector : BLR-BOM
Flight : SG-344
Airline : Jet Konnect
Sector : BOM-BLR
Flight : 9W-2121

They still didn't have a clue which return flight on earth I actually take. Is that the reason why it’s so difficult to figure out the correct billing amount?


I cannot believe these sloppy and self-contradictory messages come from single one company if there be any internal training and control systems in place.

The price difference is trivial. But the indiffernce and arrogance they show really makes my indignant. Simply because this is smal money, they can rightfully put this money into pocket without giving a justified reason to the customer? When issuing or making up invoices, they don't even bother to make it look mathematically correct at least. What can I say?

I will go to file a consumer grievance complaint againt MakeMyTrip on deceitful business, or faking invoice, or simply road robbery.

Please think twice before you book on MakeMyTrip. If you are bold enough to go, make sure you take screen shot for every step during the online transaction, keep all the sent and received emails, and record all the conversations in serivce line, in case you go to a lawsuit against them in future.

Most arrogant service you can expect .. charged me Rs14176 and issued no ticket, the guy by the name of piyush cannot even issue a complaint number to me . and they issued no ticket.. these guys are #$%^&*(... wasted more than 25 mins on phone and went no where .. be careful of makemytrip.com.

Time Occured : 07:37PM - Sep 3rd, last four digit of transactions

CC Avenue transaction details CCA(5 Digits removed)3825
Order Number of CC Avenue - FLT(7 Digits removed)8192
my Makemytrip.com id is - narayan(11 characters removed)@gmail.com
my phone number is - 9(7 Digits removed)88

I spoke to Rahul from makemytrip.com the so called customer support and only makes my nerve boil, these guys show such indifference and refuse to even give a complaint number .. i only wonder the kind of organization Deep Kalra has built..

I called ccavenue and i was asked to call makemytrip.com for all issues, well ... what can i say .. be careful of these F!@#$%

Narayanan