I ordered a pair of jeans from this company and when they arrived, the buttons on the front were too big for the button holes, so I could not get the jeans unbuttoned to get them on. When I emailed the company they responded by saying they do great work, have lots of great testimonials on their web site, and how no one has ever complained about this before.

When I told them all their testimonials mean nothing and it didn't matter if no one complained about it before, they asked to see pictures. I emailed them pictures. Then they said the buttons holes would wear in over time and if not, to stick a sharp object in the button hole and make it bigger myself.

When I refused, they said to ship it back and they would fix it. When I told them I was not going to shell money out of my own pocket to ship it back when the jeans were defective, they basically said, tough luck. They would not send a courier to pick up their jeans, and they would not refund my money. So now I am in the process of getting the charges reversed on my credit card.

WORST CUSTOMER SERVICE EVER! Do not give this company your money!!!

Don't be duped by all the fake reviews on this site and other sites that all sound the same. They company has people running around the Internet all day long trying to balance out all of the low ratings they get from REAL customers!

This company has the worst customer service i have ever encountered. Jeans arrived were several inches smaller than those i ordered in every dimension. They have refused a return or refund. i am stuck with a $60.00 pair of children's jeans. I will never buy from this company again.

Sincerely,
Ragen

This company is such a scam. I ordered from them twice. The results were so bad that I cannot imagine that the good reviews here are not written by someone in their company. And I feel sure that they remove any negative reviews from the website.

My first order for a pair of jeans was to be made to my measurements following their instructions. When the jeans arrived, they fit where I measured them and were so strange in other areas that I could not wear them. For example, there is no requested measurement for above the knees. But my jeans, although not a slim or even straight cut, were cut so tight above my knees that they were like jodpurs. And they ask for the widest measurement of the thigh. But above where that measurement was for me, they cut baggy areas on the tops of the thighs. The pants looked like riding pants. And the legs were two different lengths. I complained and was just told that I could pay to send the jeans back and pay for alterations.

So, I thought I would give them another chance since I am so desperate for pants that fit. Stupid, I know. I thought it had to be a one-time thing. I sent a pair to be cloned/ copied. I paid the postage for that. I paid the fee for that service. I paid for TWO more pairs, rather than one, since that is the minimum cloning order. I received two pairs that were not only different measurements from the ones I sent to be copied, they were different from one another! They are longer than the pair sent in and one pair is 4 cm longer than the other! The waist on one pair is smaller. The legs on the other are different. It is so screwed up. When i explained the problem to them, they just said that 'discrepancies' are normal and that the measurements were checked by one of their workers so they must be correct. Are they joking? That idiot could not even hold the pants up and see that the lengths were all different? They said I could order yet another pair from them at a discount.

They are incredibly rude and condescending to their customers. All they want is for you to spend more money to buy more jeans when there is a problem. They expect you to pay return for shipping back to them, for alterations at a reduced rate, and shipping back to you! It is so crazy! You finally think it will be cheaper to get another pair and try again! They said it was their policy to not give a refund. It is my policy to not be defrauded but they just want more money. They do not answer emails now and refused to respond when I asked for a telephone contact number. So I am out $200 and have three pairs of jeans that I cannot wear.

I saw them mentioned in Oprah and thought it would be so great to get jeans that fit. It is a total scam. I am so disappointed because I would have ordered a lot of jeans from them if they had done the work properly and treated the customer with respect.