Makro

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1 stars
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Category: Entertainment

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South Africa

Makro Reviews

Roy Williams March 28, 2011
Promotion repeated within 6 days at much less
Makro had HD PVR decoder on promotion up to 14/03/2011 and within 6 days the same item went on promotion again for R300 less. I bought the item the Monday and the Friday of the same week received promotional e-mail that the HD PVR decoder is now on promotion for R300 less from the Sunday 20/03/2011. I just feel that the period within which the same item goes on special is unfair. Any reasonal person would have held on for the extra 6 days to buy the item at R300 less.
Riaan123 March 11, 2011
Blackberry 9300
I bougt a blackberry phone at makro on the 04/02/2011. The phone gave me a problem and my insurance replaced it for me. With the amount i payed for it. So i whent back to makro to buy a phone again. Now the price whent up with R500 Total of R2500 and they were not willing to give it for the same price i payed a few weeks back. On the same bar code as the firts phone. So i believe they must refund me on my R500.
Roovy October 12, 2010
Appliance can't be repaired
I bought a Russell Hobbs breadmaker 10 years ago, which I have only used about 6 times. I recently took it in to Russell Hobbs in Booysens to be repaired, but Andries, their service manager, said that my particular model was not imported by New World Industries, and must have been imported directly by Makro, and they can't repair it. I went onto the Makro website a week ago, and complained but have received no response. How long should appliances last for? I have a Magimix that I bought 32 years ago, and I can still buy spares and have it repaired! I have bought many appliances from Makro, but I am concerned about the repair policies. I asked Russell Hobbs what would happen if I took the breadmaker to Makro for repairs, and they say it would be sent to them and they would have to return it with the same comments as I was given.
Ulimar September 1, 2010
This is shocking service
I went to the Camping section of the store to buy a lantern, there was no staff member to offer assistance. However, one staff member walked by and saw I was looking for assistance, he then called on one of the two guys(who are responsible for the camping section) who were JUST STANDING some distance away from the lanterns, and he then rightly walked away. The guy who was supposed to help me didn't even bother to come over to assist me, instead, without me asking for it, he chose to shout to me that the price of the lanterns was above the lanterns themselves. I then shouted back that I saw the price, but I wanted to enquire more about the item. If he had bothered to come and assist me, I would have asked him to advise on how to extend the life of the lanterns, the 2 I bought early in 2008 both seem to have reached the end of their life, none of them works already!

Without even asking what I wanted to enquire about the lanterns, he then began shouting back that it was battery operated blah blah blah, I then waved at him in disgust and walked away and out of the store, after paying for the calculator I bought. He didn't even care to see me walk away. This is shocking service!!
Constuby August 23, 2010
Absolutely no service
I went to Makro to exchange a Sony Playstation 3 which I received as a gift from work. Being a female i have no use for it.. All I knew was that it was bought at Crown Mines as a bulk purchase by my company. I advised a gentleman by the name of Gift Moloele to contact Crown Mines as i did not have the receipt. He said that is outside his job description because clients commit fraud and expect him to help them as well as he do not know who to ask because his company is so rich they receive bulk purchases daily. So it was impossible for him to do so. I was taken aback.The whole time he assisting me he's also assisting other clients simultaneously. All i asked was for him to pick up the phone and make the call. Was that too much to ask?? Did that warant me to be labelled a fraudster??
Searchin August 20, 2010
They do not have time for average consumer
I confirmed with Makro that they close at 18:00 and decided that I would leavef Cape Town city centre after work at 17:00 and rushthrough peak-hour traffic to reach the closest Makro branch (Milnerton) at 18:01.

Upon arrival, the door was already locked and a representative (not a security guard) wearing Makro clothing stood holding the keys in his hands and shrieked his shoulders as if he did not understand English. I explained to him that I rushed all the way from the city to reach them 1 minute late. He did not care at all and just kept on shrieking his shoulders and saying that they are closed.

If only they knew that all I wanted to do was buy a fridge, which I already picked out online and which I had everything ready to buy in a flash.

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