I had booked tickets to fly to Malaysia & Singapore. I week later the rates are slashed to the extent of 30%. I had rebooked in the same flight at the new rates and cancelled the old booking. Inspite of no loss of business, the airline still charged me the cancellation fee. I agree that when the ticket is cancelled the airline may suffer loss and hence the cancellation charges are justified. But when there is no loss of business, then why they should charge this penalty? Also, the amount in our case worked out to Rs.10, 000.

hello,
Here i want to express my disappointment to MAS as what had happened to me on 26/12/2010 from Jakarta to KLIA and to Penang on 26/12/2010. When I'm arrive in Penang airport, i can't manage to find my baggage and my baggage are lost. I and other 2 friends check in all the baggage to gather from Jakarta straight to Penang. Both of my friends get their bag but I'm not. I make a report at the Airport (report number PENMH7277*) Each time when i call and asking about the status, they give the same answered, they still waiting response from KLIA and Jakarta. And in one of my phone call, they talk to me as I'm disturbing them. They start to rise their voice. I'm really disappointed. When i make a report, they never call me until i call them to ask what is the status of my baggage. After 3 day, they call me and tell me that they cant manage to find the baggage. they ask me to came to the airport make claim. They said the claim only 20USD per kg but all my things inside the beg are about 1000USD. This really destroy the image of MAS as one of the world class airline.In fact, this event cause lots of damages on me in term of emotion and unnecessary expenses. Until now i never heard anything from them about the status and I'm very frustrated with the services from MAS. I will make a police report and complain to the customer services as the things are not settle yet. I will sue MAS if they insist to pay all the damage on me because there are an important document of my works inside the External Hard Disk inside the luggage. Hope MAS will take note on my complain

My name is Disaro Jack, student at UCSI University-Malaysia, I left Malaysia on thursday(11/11/10) at 01:20am and arrived in Botswana yesterday(11/11/10) at 12:30pm and i was so stressed that all my friends found their bags at the SSIA airport in Botswana but i ddn't find mine, it is a black I-polo bag, it is pulled..it is locked with a black small padlock..i was coming from Malaysia through Johannesburg to Botswana..i checked-in at Kuala Lumpur International Airport at 11:00pm(friday) and boarding time was 00:50am, then i was told by a man at the check-in counter that i will find my bag in Botswana and also that in Jo'burg i just have to show them the boarding pass nd i did that when i got in Johannesburg ..right now i dont have clothes even toiletries...my shoes are inside the bag..i have only the clothes i wore when i was coming to Botswana!!please help me get back my bag...my passport number is N904756., i am a Motswana..my phone number is 0026775257604, my flight was MH203, seat 24H, SEQ 91, Gate C14.ill be more thankful if u can return back to me as soon as possible..i really want my bag coz i cant live without what is inside the bag!!!

I have booked a round trip ticket (2 adults, 1 Infant) via MAS from KUL-MAA-KUL. KUL to MAA (Chennai) on 29th March and return from MAA (Chennai) to KUL on 12th April. During the return trip from MAA (Chennai) to KUL which was on 12th April, we reached the airport at 22.45 hrs (Flight Departure time was 23.45 Hrs) due to unexpected traffic on the way from my home. I reached the boarding pass counter at 22.45 and MAS traffic officer Mr.Simon refused to accept us due to bit late but at the same time he allowed a person whom he knows. I have explained to him about my daughter's medical check up in KL and asked him to help me but he refused and told that he will request the reservation department to change our ticket to next day and gave me the reservation contact no of Mr.Kumar / Felix.

I have contacted Mr.Kumar and asked him about the date change and he said that he cant because the system is showing that passenger "NO SHOW". I have explained about everything that happenned and also about Mr.Simon's report but he simply said that i should contact back Mr.Simon regarding this matter. Mr.Kumar did not help at all and i dont think he knows what he is doing and he did not answer properly over phone. Then i contacted the airport office and they said that Mr.Simon is on night shift and they can't help me and told that i should call Mr.Simon when he come for the night shift. I called again at night and spoke to Mr.Simon and he said that he will come back to me in 10 minutes time but he never and i called him again after 3 hrs and he told that he changed our ticket to 14th April. He told me to reach the airport earlier so on the 14th i reached the airport at 21.00 hrs with my wife and 11 mth old baby and met him, but he told me that he is talking to some managers regarding this issue and will get back to me. Earlier he told that our ticket have been changed to 14th but on the 14th he told that he is still discussing with the manager. We waited and waited till at 22.35 he came and told that he cant change the ticket and told us to buy a new ticket. As we dont have much choice and we need to be back for our baby's medical check up so we decide to buy a new ticket. Mr Simon bring me to Akbar travel agent for me to buy the ticket. There the ticket agent issued a ticket dated 19th April and Mr Simon issued boarding passes for 14th April using the 19th April ticket. Finally we got the boarding pass at 23.15 hrs which was given by Mr Simon himself.


My question is if on the 14th they were able to give the boarding pass at 23.15 hrs then why they were not able to give it on the 12th at 22.45 hrs ? And i also want to clarify whether am i eligible for the reimbursement of the return fare as i were already in the boarding counter at 22.45 hrs. Im aware that change of date is not allowed for my ticket but i was already at the airport on that day.


Your prompt reply in this matter will be kindly appreciated.

FYI, I am a Gold card member in South African Airways, Silver card member in Emirates, silver card member in Singapore Airlines, Blue card member in KLM, Privilage member in Jet airways and Air inida.


I am holding the following documents but i could not upload here as the format and size not accepting by the system
1) Initial ticket dated on the 12th (with comments written by Mr.Simon)
2) New ticket dated on the 19th April
3) Boarding passes

My overall opinion is that Chennai Reservation Office and Chennai Airport ground staff service quality is very poor.

Thanks and regards.

Muthuvel Paramasivam.

I am want to voice my utter dissapointment at poor baggage handling system of
MAS. I brought my family of 4 for holiday arriving London Heathrow 25 Feb 2010 via MH4.

1. Check-in luggage.
I checked in 4 bags.
One bag came out with deep scratches, and it was a brand new American Tourister
bag! This bag was totally manhandled. I had fragile sticker pasted onto the bag but
looks like no one noticed or bothered!

I also knew the bag was manhandled as my son's baby biscuit was broken
several pieces inside.

2. Baby stroller
When I boarded the plane, ground crew at KLIA told me to surrender my stroller which I
did. They told me when I landed, it will be available at Heathrow Terminal 4 gate when plane
landed. Naturally after 10+hours flight, my baby will need a stroller to rest.

When plane landed my stroller was no where to be found.
I asked around and they told me to go baggage counter 7 where all collection of
all bags would be there.

I was unhappy/dissapointed already as I had to manage my daughter age 4 and carry my baby son.
My wife was not feeling well which your air-crew could attest.(Chinese air-stewardess will have detail)

Anyway I waited patiently for my son's stroller to arrive...and it DIDNT!
Most of all passengers have collected their bags and I was still standing around like a fool!
Where was the priority of "parents with children"?

I asked around and Heathrow being so busy, they told me to wait.
After nearly one hour, they gave me my stroller. IT WAS DRENCHED WET WITH RAIN WATER!!!

What's going on? I couldn't even use the wet stroller for my son.
And why is my stroller being wet?

Because of the long wait, my pick-up driver had left Heathrow thinking I was a "no show".
I had to pay a fine to the car company to send another driver to pick us up! Also because of
that, my family and I had to wait at the airport. We should already be in our hotel resting from
such a long haul flight. I also had to communicate with our hotel to allow late check-in due to
this delay. So much of inconvinience caused...and remember, I had to carry my son all these while!

The flight landed approx. 4pm (UK time) which would be midnight in Malaysia.
My family and I was VERY TIRED.

After such a long flight, my family and I DO NOT NEED THIS! I tried to file a local complain at
Heathrow terminal 4 but the ground staff told me to write to MAS directly about my complain as it's not their fault.

Now that my family is settled down, I am writing to MAS to complain about this
nonsence.
Even now on my return flight on 13March, I am really dreading stepping into
plane of MAS

I have written to MAS and awaiting their reply about the two issues which i brought up, which will determine
my next course of action!
This is totally unaccepable and appalling especially for national carrier MAS!