My flight is from JB to Penang but transit at KL
JB to KL
KL to Penang
on 24th August 2009

My parcel lost somewhere maybe during transit from KL to Penang.
The flight from KL to Penang already delay 2 hours 11:55am only fly from KL to PG

Original flight: MH 1138 9:15am
Change to flight: MH 1140 11:55am

The flight is delay.

My Item or luggage number is 0232146485
Report lost No: PENMH69903
Ticket Number: ETKT
Tag number: MH146485

I have been wait since 12:50pm 24th August 2009, it has been almost one day, but the response that I get is, they are still searching?
How could it be ? Searching for whole day?


Regards,
Keene
Email: [email protected]

In spite of sending 3 (three) emails to Malaysia Airlines concerning an incorrect Flight Departure Time contained on their "Flight Status" Web Page, they kept repeating the incorrect departure time at subsequent "Updates" . Clearly they didn't take my complaints seriously. I rely on Airline Webpages for Flight Times so that I can transport passengers to and from the Perth International Airport at the appropriate times. The Flight Status in question was for Flight No. MH 0124 Departing Perth at 17:25 on 02 July 2009 for arrival in Kuala Lumpur at 22:05. A passenger who was booked on this Flight made me aware in casual conversation, that the departure Time was in fact 16:25. This information prompted me to check with the Malaysian Airline Booking Office and despite telling the operator of the dicrepancy, nothing happened, as mentioned herein, to correct the "Flight Status" page on their Website. Having finally delivered my passengers to the Airport in time for the CORRECT FLIGHT TIME I decided to check the "Flight Status" on 03 July 2009 and SURPRISE SURPRISE (Not Really)! the "Flight Status" page showed Departure Time "17:31" which should have been "16:31" and the Arrival Time at Kuala Lumper "21:55 (10 minutes early) but consistent with the expected Flight Duration if the aircraft had left at 16:31. Thanks for the avenue through which to express my disgust at Malaysia Airlines. John Brady.

The flight was at 12:30. I was very tired when I got onto the plane. The speakers had announced for everyone to turn off their phones; my mind was a blur because I usually do not sleep this late. A few minutes after the announcement, I realized my phone was still on, and had Google Earth running on it, because I had been using it before. I pulled my phone out in order to close the program, and then shut the phone down, but then the captain came by, grabbed the phone from me and started yelling at me, saying phrases like "do you want to kill me?" "Did you hear the announcement?" "I will kick you off of this plane right now". I was outraged, because I was in the process of turning my phone off! I had simply reacted a little late to the announcement! He was right in asking me to turn off my phone-which i was in the process of doing-but his hostile attitude was what made the whole thing a huge deal for me. Had he said "please turn off your phone", it would have been better. He yelled at me as if I were some sort of a criminal. The Malaysian people are very nice, but to Malaysia Airlines, I suggest you ask the worker wearing a white shirt, black pants, who I assume to be the captain Francis (I believe, the captain in charge of flight MH 370 on March 24, 2008) whether what he did was right, and whether people like him would make your company lose customers, and thusly money. After this experience, I think that a little change should be placed upon Malaysia Airlines' slogan: MH, not just an airline code, Malaysian *Hostility*, not Hospitality. All would have been well-no, excellent-if the idiot worker had actually found out all the facts and had not jumped to conclusions. Next time I go to Malaysia, I MH will certainly not be my first choice. Even the crappy Air China is better in comparison (in customer service aspects)!

But don't get me wrong here. The Malaysian people are a very good people. I just think that the training that MH uses is inadequate, and that the captain should learn how to speak with people without SERIOUSLY OFFENDING them. Food is great, movies are great, just CHANGE YOUR CUSTOMER SERVICE AND THE ATTITUDES OF YOURS STAFF!