I was travelling with my family on flight no.MH714 from Denpasar to Kualalampur on 13.06.2011. I booked my asian vegetarian meal well in advance for 7 passengers of my family.During the food service airhostess served different meal and said they have no asian veg meal due to the fault of ground staff of malaysia airlines at Denpasar. I requested the air hostess ( Ms.Domg ) to get me the complaint book or feedback form so that I can put my complaint to the seniors. Despite of giving me the feedback form she called the other host from the back cabin, who threatened me not to ask for any complaint or otherwise I will be in a problem.Such behaviour of ur staff will tarnish the image of ur company one day and you will be empty handed without customers travelling with you.I dont think or expect any action from the worst airlines like yours.
ArunGupta ( [email protected] )

I have booked a trip home from Australia to Ireland 6 months ago and paid up front for it, now with a mere ten weeks to go have be sent changed iteniary from malaysian airlines which is a total balls up and basically ruines my plans and there is notting i can do about it ... even the insurance wont let me claim the cost of the trip of nearly 10, 000 dollars because you cant claim if the airline changes your flights ...W.T.F... why do we have insurance ?????... after reading some of the compliants about malaysian airlines on here i am not looking forward to the whole experience and i was staying in KL on the way and penang on the way back...NEVER AGAIN !!!... Do you ever get sick of being fucked over by multinational companies !

We booked our tickets online to fly from India to Australia on Malaysian Airlines. Our travel plans changed and we had to cancel the tickets.

OCT 2010

1) We were asked to contact the bangalore office.

2) The bangalore office said contact Chennai office

3) I called Chennai office and the person is asking me why bangalore asked to contact them... what the F*** do i know... i'm just doing as im told.

4) he asked me to contact bangalore office

5) Bangalore office asked me to send a photo copy of my credit card... I said I am not sending any photo copy of my card as they can go and use it anywhere... why cant they use the card that was paid... they said if you want your money send the card or piss off

6) I send a picutre of my card and i was told Delhi office to process and should have the money by end of Nov

End of Nov... I am in the travel industry as well and not sure why it should take 4-6 weeks to do a bloody refund...

Early Dec..

I called the Australian call centre... They said they cant do anyting... and asked me call India and be nice to them...

Dec 23rd 2010...

its been 8 weeks since this started... I keep sending emails to the indian offices and dont get any response...

I want to complain to somebody in Malaysian Airlines... and there is nobody you can compalain to... basically they are saying... "Get F**cked"...

Never Malaysian Airlines again!!!

On 26th Sept, i tried making an online booking for my husband and i for a flight back to KL from Denpasar on the 29th Sept. The first time round, my application was rejected, something to the effect that they failed to process my application. and so i tried the second time, which had also failed. After which i gave up and booked AirAsia instead, which came through fine.

After i've succeeded purchasing the AirAsia tickets (FINALLY, at 4am, after taking me 4 hours to scour cheaper flights thro MAS and book, only to be rejected), i logged-on to my email to get the AirAsia online confirmation, only to ALSO find TWO MAS ONLINE CONFIRMATION for the twice supposedly rejected purchases!!!

after NUMEROUS calls to the 1300-number (which tend to get cut-off easily) that night and the next morning, a customer service staff advised me to extend my complaint email to the "ibesupport" and they will advise on the refund process.

And so i emailed to ibesupport and explained my entire situation (for the two 'rejected' purchases), only to receive a reply asking me to go to nearest MAS office with the refund code attached, with a processing fee of USD40 per ticket i.e USD160 in total!!!

And when i replied back that why did I have to be made to PAY for THEIR incompetensies, furthermore in USD not Ringgit M'sia, and the answer was that since the ticket was from Denpasar to KL, then it a standard rate to use in USD. But since i require in RM, then it'd be RM200 per ticket!!! and that's even MORE EXPENSIVE than USD!

i certainly have NO KIND WORDS at the moment for this kind of services.

Anybody has any advice for me to FIGHT to NOT PAY any exorbitant FEE, PLEASE DO ADVICE ME. i'll certainly go rampant with anti-MAS on my facebook if they still make me pay!

nfr.

On 14-10-2009 I bought 2 return tickets for Penang to Male, travelling on the 10-04-2010 and returning 15-04-2010. I received a confirmation email to my personal email address on the same day. The trip is for a wedding ceremony and honeymoon in Maldives.

The problem with my booking is that while we are in Maldives, we were informed that there is no flight on the 15-04-2010. We found this out late in the evening on 14-04-2010. There were no previous contacts from Malaysian Airline, or even attempted contacts that I know of. Even the check-in desk when we left Penang did not mention any changes. Because the local Malaysian Airlines offices were closed at the time we found our flight no longer exists, we decided to wait till the morning of the 15th and see if someone from the Malaysian Airlines can help us sort this issue out.

The next day, 15-04-2010. I called the Malaysian Airlines Male offices asking what happened to the flight, why wasn’t we informed and what they can do to sort this out. We were told our ticket was changed to 14-04-2010. Which was news to me! And they couldn’t tell me why I was not informed of this. I told them what’s most important now is you need to fix this issue because your lack of communication will possibly delay me and cost me my job. Because I needed to get back to Penang on the 16-04-2010, as originally planned so I can catch further connections to London for work. Malaysian airlines staff at their Male offices were not helpful and told us they could do nothing there they had no flights on that day and can only re-book me and my wife to leave on 16-04-2010 (arriving in Penang on 17-04-2010). Also, they cannot book me on a flight with a different airline leaving on 15-04-2010. This was also repeated to me by one of their staff at Malaysian Airlines headquarters over the phone. This seems ridiculous as they are allowed to re-schedule me on a different flight that will completely ruin my travel plans, but will do nothing to fix it. The staff (I regret now that I did not get his name) passed me to their customer relations answer phone when I asked to speak to a manager. I would have left a message if I didn’t have to sort out a flight getting back to Penang leaving Male on 15-04-2010. We couldn’t wait for the Malaysian Airlines flight on the 16-04-2010 due to my work as I have mentioned previously.

This situation has left a particularly bitter taste because the holiday to Male was for a wedding ceremony and honeymoon for my wife and I. It soured what was a wonderful honeymoon and because for the last day we had to run around trying to talk to their unhelpful staff and secure airline tickets back to Penang.

In the end we had to buy Singapore airline tickets ourselves to get back in time. I’ve been trying to get in contact with Malaysian Airlines customer support to claim this back, but have been met with silence all around. No answers to emails or even letters.

The attached image shows or original confirmation flights, the one that was canceled.