After traveling from Dubai to Johannesburg, my final destination being Durban, I booked the earliest available flight from Johannesburg to Durban. This was via Mango Airlines.

After the 1 hour flight, I arrived at my final destination. It didnt occur to me that the bag was opened and items where taken, I realised this once I reached my hotel room. I was disgusted and the siight when my bag was opened, the airport staff had enough time to go open the double locked bag and take the perfumes, expensive clothing, toiletries bag, my kids gifts were taken & the wrapping left behind, further to this, someone elses old clothing was put into the bag to make the weight seem correct and then relocked.

I immediately contacted ACSA and their response is that its not their concern but rather the airline that operates within their Airport, being mango Airlines. The baggage desk at mango was full of people with the same complaint.They even showed me how the baggage staff open the bags by splitting the zip.

Worldcup 2010 is going to be a good time for these baggage staff if they continue to do this. South African Airlines and Mango Airlines are the main agencies that allow this to occur.