I travelled between CPT & J'burg return. Flight there had no complications. Coming back, We booked in 3hrs early and had supper and OR Tambo. When we arrived in CPT at 24:00 I was waiting for my very last bag to come out at the convayer, half hour later no more bags were coming round. I was told my bag was left behind in Jbrg. I got a C number and was instructed to phone after 8:00. Did that and was told my bag would be delivered to my house, this was done, but when I got my bag the lock was broken off and about R4700 worth of items were stolen out of my bag. Trying to communicate with Mango staff on a phone was a nightmare, from one operator to the next I was told that some one will call me back... still waiting for their call today. I then e-mailed them, got a response but after a long who-ha it was clear they expect me to cut my losses. I refuse to stand for this and want to be reimbursed as I don't see why I have to suffer any losses due to their staff's negligence . Regarding insurance..On there website it even tells you: This option has been pre-selected for you if you wish NOT to have it please deselect. The thought that this type of thing probably happens on a daily basis drives me up the wall, we suffer losses and just sit back and except it. This is wrong. I have even lodged a complaint with the consumers act and Mango Airlines can be sure that I am not going to just let it slide. I have told them this in e-mails too, still waiting on a response. Pathetic!

My gran & I were due to fly back 2 Johannesburg from Cape town on January 16th at 5:45. We arrived late as my gran who's 84 had trouble walking & we had 2 get help from the owners of the guest house 2 assist us. Arrived at the airport in a state of panic at 5:30, needless 2 say flight was closed. We were referred 2 the guest services desk. Was 'greeted' by THE most unfriendly woman, she didn’t introduce herself & wasn’t wearing a name badge so i don’t hv her name but am sure there shud be a roster of who works when. Asked her if i cud rebook the seats, 4 our flight to Johannesburg. She quoted me R1800 per person 2 Jhb, this is totally ridiculous. I then went to the 1time counter next door where they quoted me R1400 for both my gran & I. How on earth can 1 one way on Mango be R1800 per person?? I was in such a state of panic, this stupid woman at guest services didn’t even try & b sympathetic, she was so eager 2 hand me back my ID so I cud go 2 1Time. PATHETIC service and as a result I now lost that money. I'd like an investigation into this & hv a portion of my monies reimbursed as I feel that had she bn helpful i cudve rebooked, more money 4 Mango & less stress and waste of money 4 me.

I booked flights for the first time for my mum and neice. Mango refused them to board the plane because my neice did not have her birth certificate. No one told me i need to get them to carry identity documents. All the booking consultant told me was that i need to fax my ID and Edgars card to them which they need to take to the airport. They asked my mum at 08h00 to go to the police station and get an affidavit which she did. She comes back with it and is told she still cannot get on the plane.
Mango informed me my money is forfeited and did not even assist me to get them on later flight. Disgusting. First time and last time i will ever consider Mango and definately wont recommend them to anyone!!!

I booked my ticket about 2 months ago to fly from JBG to Durban return this pass weekend. However on Sunday when I arrived at the Durban airport to check in for my flight(6pm). However the flymango team leader told me that their flights are overbooked. They could not apologise and acted as if it is my fault the plane is overbooked. Niether could they give me a time when I could be departing from the airport. I requested to speak to the manager(Christo), which the team leader totally refused. Myself and my husband had to sit at the airport for a standby flight which we eventually got at 9:30.

Mangos behaviour is totally unacceptable as in situations like these, we have to face the consequenes. I finally only arrived at home at 12:30.

On monday, I phoned and laid a complaint with Mango(reference number JBDNMB) and they confirmed they will investigate the situation and give me feedback tomorrow.. However today is wednesday and still no feedback or apologies on this issues?

I submitted the below complaint on the 30.08.2010 and TODATE no response,
NEVER EVER WILL I OR MY FAMILY AND MY FRIENDS TRAVEL WITH YOU AGAIN!!
On the 28th myself and my husband had a flight with you at 11:10 I had a function to attend in Durban at 13:00pm

I left home at 10:10 I live off Barbara road so you know the airport is 5 minutes away. unfortunalty OUT OF MY CONTROL there was an incident on the road but I made it at the departures section at 10:34 at your damn self service machine which didn't work and wasted 10 minutes of my time the lady standing there tells me to go to the check in counter, my husband myself and my friend run to the counter only to get told that "I missed my flight" however on the over boards I see that my flight is still boarding??? the lady NO HELP and NOT FRIENDLY AT ALL LOOKS ME IN THE EYE AND TELLS ME I MISSED MY FLIGHT AND SHE CAN PUT ME ON STAND BY. that's it no explanation no procedure advise NOTHING I explained to her that I am here still have half an hour I really have to be in Durban before 13:00 and the board says BORDING the damn plane did not take off yet!!!

still no help she doesn't even look at us and says sorry she can put me on a standby and that I should go to the sales counter so we ran there - (still wasting time) I tell the guy my story and he doesn't even look in the system or call someone to check if I still could go nothing he just says that I must go on a standby - then I try to explain to him I did not intentionally come late I still have half an hour I wasted time at the self service please help me call someone and he doesn't!!! so now im furious and someone comes up behinds him looks and goes to the back my guess his manager and doesn't want to deal with me! he still does nothing but give me attitude and explains to my husband that we have to pay R300 to be on a standby if we get it then I ask him R300 per person or for both and he ignores me then I shout IS IT FOR 1 PERSON OR BOTH and he refuses to answer and speaks something else I had to bang the counter to get his attention and repeat myself only then he said for both.

now I have ALREADY paid for our seats I am there and the plane is still boarding and I never one heard a final boarding call with our names. BUT I HAVE TO BE ON A STANDBY AND PAY R600 MORE are you damn kidding me!!!

you people are rip offs my husband and my friend saw that and believe me bad news travels people. and i did end up going for the function and EVERYBODY ASKED MY why i was late and believe me i left their jaws on the ground explaining how pathetic you people are and im just getting started. i still have Hellopeter and the newspaper to go to.

I still enquire if I had to cancel that guys says I will loose the money I paid. I have to say though well done you really know how to knock people off.

Thank heavens I get on the standby which BY THE WAY THEY TELL US 10 MINUTES BEFORE DEPARTURE that we should get on (I was at my original flight 35 minutes early)????

we get on and im late for my function - we return home the Sunday only to find that our bags had been rattled in...!!!

you guys make me sick you lying money stealing ripping off idiots

all this tell me is that you put other people on my seats that where on stand by and therefore declined me - it tells me your cr@p story of being the 40 minutes early is nonsense as we were told 10 mins before departing not boarding DEPARTING that we could get on and you damn creeps go through my stuff which by the way I didn't have to check in on the Saturday but had to check in my bag the Sunday and nothing extra was put in my bad to make it 9kg's so either Saturday you didn't do your job or Sunday either way YOU FAILED

I DEMAND A REFUND - A LETTER OF APPOLOGY AND EXPLAINATIONS TO ALL OF THE ABOVE BY THE 03.09.2010

I WILL GET YOU THAT INCOMPETANT IDIOTS NAME THAT GAVE ME ATTITUDE AS I HAVE WRITTEN IT DOWN AND HE STILL HAD THE DAMN NERVE TO BACK CHAT AT ME WHEN I LEFT THE COUNTER AND I TURN AROUND TO ASK HIM WHAT HE WAS SAYING AND HE IGNORED MY WHAT CUSTOMER SERVICE IS THIS??????????????????????????? ALSO WHEN WE HAD TO COME BACK TO WAIT FOR A STAND BY MY HUSBAND WAS IN THE LINE TO TELL THEM WE HERE THIS IDIOT WAS OPEN AT HIS COMPUTER AND ASK IF HE WAS OPEN HE SAY NO HE IS BUSY WITH SOMETHING AS SOON AS THE OTHER LADY WAS FREE AND CALL MY HUSBAND THIS DAMN FOOL CALLED THE NEXT CUSTOMER!!!WHATS THAT???????????????????????????

NO LATER THAT FRIDAY

JAMIE BALLARAM

076 7060145

[email protected]