Just placed an order with these folks today. Paid $15.00 via PayPal for a download of a manual for an old Toshiba turntable. Got an email immediately stating that a further email would be on the way "soon" with a link to a download of the manual. Guess what-no email was sent and no response to my emails. Finally sent an email demanding the link immediately or I would file a complaint with PayPal. Almost immediately got an email stating that I had a full refund from PayPal. I'm going to pursue a complaint anyway, if PayPal will let me. (Not sure if I have standing now that they have refunded me.) I wish that I had found this site before I made payment to these scam artists!

This company was referenced in a user forum on the Internet as a source TV repair manuals. I went to their website, and paid for the manual using my PayPal account. The manual was to be delivered via download. After I paid I expected to either be sent to a website to make the download or check my email for instructions. I waited a for most of the day and never received an email nor was I directed to any website. Using the contact information, I emailed the company. I was immediately replied to by an automated reply staing I would be quickly contacted. I waited a few days and there was never any further response. I again emailed the same contact and had the identcal result, however I did not wait as long. I the began a dispute with PayPal and raised the level to claim as soon as it was allowed. Looking at the case on on PayPal's resolution center, Manual Universe certainly had no problem responding quickly to PayPal's inquiry. PayPal's decision was I was not entitled to a refund because " ... the item is virtual or intangible...". I was $22 poorer and the company had stolen my money. I finally received an email from the company with instruction for download, however by this time I had purchased the manual from another company. Do not use Manual Universe!