A booking was made for the NATIONAL SALES MANAGER from ASTORE SOUTH AFRICA through his secretary ( it could be another African lady).The booking was confirmed during that enquiry, with the guest's details ( she spelled his name) his contactnr(cell) and the way the person was going to pay(creditcard)The ray befoer the guest( Jacques van Eck) was to arrive, a call was made to confirm his booking and to give directions if necessary.The day of arrival ( the previous call, he confirmed that he would arrive if his sec did make the arrangement/booking)he was contacted again for his ETA, he did not answer his phone and a message was left after which the lady who MADE THE BOOKING phoned and told my wife, the owner of the guesthouse that she was to sort out the mess she made.She made it clear that another guesthouse was booked and spoken/paid for and that was her final answer in sorting out this mess.
To make a sad long storey short: Jacques(the guest) was given up to now 7 request's to sort our problem out ( allocated a room which has to be paid for), his CEO from the ASTORE Co, DAVID, to reply to us and # requests to HUDACO to reply to the breach of ethics code( HUDACO took/bought ASTORE in the previous year).
A company from this caliber, which we have been supporting for GOD knows how many years, just falls deaf.

All we want is to get the bill settled (R 1230) an apology and their future support(which actually was promised in the call made to Jacques by Jacques!!!