I was having my walls insulated when the worker drilled through the BT line. He rang up his office and informed me that they would pay for any damage and repairs. When I recieved the bill from BT I posted a copy of to them and a Mr Alan Adams rang me to inform me that they would sort out the bill in a couple of days.

3 weeks later, and with BT breathing down my neck with a view to disconnecting me, I have still not received any form of payment. I emailed their office as my phone line was restricted and I could not call out. In their answering email they told me the cheque would be with me at the end of the week, around the end of April ... nothing came!. I have managed to ring them and was told that the accounts department was signing the cheque and that it would be with me mid week, around the 6th May. Nothing came!. I have now just called them and have been told that the cheque has not been signed yet!, but it will be sent out today. Hardly surprising that I have little faith in that happening... I need help!!!