1 on 8th December 2009 I decided to try an Internet download service for movies, software. In the description of the service company claimed 7 days. In order to start the service they asked credit card information.

2 the same day I wrote them stating that I don't want to use their services and they can't charge my credit card

3 they answered stating that in any case they have to charge 1.99US$

4 with my surprise I discovered on 5th January 2010 that they charged my credit card of 52US$ so I asked to be reimbursed immediately

5 instead of reimburse me they tried to sell me other services that I don't want

6 now I'm waiting the next move but in the meantime I think they must be prosecuted in some way

7 this is the bill they charged:

Download Information
Here are you login credentials in order to access your new purchase.
Username: [email protected]
Password: 838745

Billing Information
Here are your purchase & billing details.

Name on Account: MARIO ALVISI
Address: VIA VENTUROLI, 16
BOLOGNA
CHINA 40138
Purchase Date: Dec 08, 2009 07:34 AM EST
Order ID: 185199091208073439153
Unlimited Access - 7-day Trial with Optional Lifetime Purchase 1.99 USD
Privacy Service with TorrentPrivacy™. (Activate your product from within the Members Area -> Bonus Software): 9.95 USD
Download Protection: 15.48 USD
Pro Version Upgrade : 9.95 USD
Unlimited 30-days BitJoe™ Downloads for your Mobile. (Activate your product from within the Members Area -> Bonus Software): 9.95 USD
NetspyProtector - Block adware and spyware.: 4.88 USD
Grand Total: 52.20 USD


Note: This charge will appear on your next credit card statement as "MP3-PAYMENT.COM".
Terms & Conditions
Your new purchase is backed with a full satisfaction guarantee. Should you experience any difficulties installing or operating your new purchase, our team of specialists guarantees to get you up and running within 24 hours or you get your money back. In the case of downloadable software, we have a strict no-refund policy once the product key has been issued.

7 this is the chat conversation exchanged:

Vadim G 1/5/2010 4:36:42 PM
Dear Mr. Alvisi,

Thank you for contacting the customer service team. We acknowledge your concern regarding the total billing of your account.

The Unlimited 30-days BitJoe Downloads for your Mobile, Privacy Service with TorrentPrivacy, Download Protection, Pro Version Upgrade and RUS Netspy Block adware and spyware are the programs that can be purchased in stores for about 35 USD. As your Customer Support Team, we would like to offer you Unlimited 30-days BitJoe Downloads for your Mobile, Privacy Service with TorrentPrivacy, Download Protection, Pro Version Upgrade and RUS Netspy Block adware and spyware for a total amount of 25 USD.

Along with Unlimited 30-days BitJoe Downloads for your Mobile, Privacy Service with TorrentPrivacy, Download Protection, Pro Version Upgrade and RUS Netspy Block adware and spyware, we can also adjust your account type at no additional cost, so that you can receive support for transferring audio and video files directly to your ipod or MP3 player. We can also provide you with CD and DVD burning software that will allow you to create your own CDs and DVDs from home. If you choose to accept this offer, you will have the Unlimited 30-days BitJoe Downloads for your Mobile, Privacy Service with TorrentPrivacy, Download Protection, Pro Version Upgrade and RUS Netspy Block adware and spyware, and the difference of 25.21 USD will be credited back to you within 5-10 business days.

Please note that the amount of 1.99 USD for Unlimited Access -7-day Trial is non-refundable.

At this moment no changes have been made to your account. Please respond to this ticket so that we can adjust your account accordingly.

Sincerely,
Vadim
Customer Support Representative

Mario 1/5/2010 10:23:21 AM
I have checked my card and you charged it of 35, 42€ on 12/08/2009 with the description MP3-PAYMENT.COM; if I don't receive reimbursement of 34.05€ immediately I ask my lawyer to prosecute you.
Dr. Mario Alvisi
Anna K 12/8/2009 9:32:17 PM
Dear Mr. Alvisi,

Thank you for contacting the customer service team.

We apologize if this membership did not fulfill your expectations. As requested, we have processed the cancellation for the recurring billing.

Please feel free to reply to this message should you have further questions or concerns.

Sincerely,
Anna
Customer Support Representative

Mario 12/8/2009 12:31:40 PM
Thanks for your prompt answer, I'm sorry but still I would like to cancel my subscription.

Best regards

Mario Alvisi
Olena R. 12/8/2009 12:25:15 PM
Dear Mr. Alvisi,

Thank you for contacting the customer service team. Please accept our apologies if you are experiencing difficulties. Please be aware that your membership includes a featured program which is 360 Share Pro, the latest P2P application, which is advanced than a regular Limewire, WinMX, Bear Share, Morpheus, Ares, eDonkey, etc. This program gives you the capability to locate millions of downloadable video and audio files. Within 360Share Pro, there are options to filter searches by AUDIO, VIDEO, DOCUMENTS, IMAGES, and PROGRAMS. You may use the search option that best matches your desired search.

The 360Share Pro All-in-One Guide has been sent to your email address that will show you exactly how to install and use the program. Please make sure to check your Junk, Trash, Spam, and Bulk folders for the email if it does not appear in your Inbox. It is important that you disable all of your firewalls before installation, then please enable them after the installation is finished.

Please note that the amount of 1.99 USD for Unlimited Access - 7-day Trial is non-refundable. However, we can process the cancellation for the recurring billing should you still want to cancel.

At this time no changes have been made to you account and it is still active. Please reply to this ticket so that we can make the appropriate changes for you.

Sincerely,
Olena
Customer Support Representative


Mario 12/8/2009 7:56:25 AM
Please abort my subscription, I don, t want you charge my card for any reason, thanks
I want to receive confirmation for my request as soon as possible, thanks