I trusted them enough to send my car in for maintenance every 5, 000 miles as stated in their advertisement. This time I went in for 30, 000 mile scheduled maintenance. Since that maintenance visit, I have become more and more sure that my car is not the same one I sent into their garage. I believe that both front car seats were replaced. The airbag "on" light was green, now is "yellow". One tire shows excessive and uneven wear which was not there before, possibly due to an alignment problem. The rear view mirrow is different now and may not even be a "Toyota part". Before I went to your shop that morning, I thoroughly cleaned inside the car from top to bottom (even the arm rests and under all the rugs). When it came back to me, I found the carpet beneath the driver's side rug was worn out. This makes no sense because I just cleaned the carpet that morning and there was no wear & tear beneath the rug at all. The upper portion of the "Stereo with CD player" dash panel is definitely not the original, with a dull finish now compared to the shiny finish it had before. The Radio sound is also louder now than in the past. The metal surfaces of the arm rests on both front doors appear worn out, with a dull finish, not shiny as before. The gas cap is not the same one as before. The headliner fabric around the edges shows signs of having been cleaned, but mine was never dirty. ...etc.

Complaint Summary


On 7/18/09 I sent my "like new" 2007 Yaris to Maroone Toyota for 30, 000 miles maintenance. Their garage gave me back a car that was altered and dirty.

I want someone to show me those places on the Yaris that "permanently" record the VIN, not just the upper dashboard and paper labels, so I can confirm the VIN on engine ID. With the changed condition of the car's interior and uncertainty regarding mechanical problems, I'm afraid the car might not be safe for me to drive. I just don't know the reliability of this Yaris anymore. I wonder whether this car was given maintenance every 5000 miles like mine was. Or Is this a 2007 Yaris with other year old parts? Anyone out there, does this ever happen to you when you visited the dealership? If anyone who can do forensic automobile please post you comment.