I feel the responsiblilty to describe the terrible situation about a girl who had a real nightmare instead of what supposed to be a great holiday.I saw a girl in a wheelchair who almost fainted in a restaurant close to the marriott village. I asked her why she was in so much pain. I suggested her to bring her back to the hotel because the two girls didn't had a car anymore. They had a hummer but the friend of girl left already and she had to stay because she was not able to fly. When I asked her how this could happen she told me everything. NEVER HEARD SOMETING LIKE THIS BEFORE> WHAT a NIGHTMARE.She started to cry and told me that she had an accident in the courtyard marriott village. She was allready in wheelchair because of a complication in surgery (spinal cord injury). So this was already quite something. She stayed in this hotel for many times before. Had a room 1123 with roll in shower. March 11 while she was taking her shower, she heard a very hard crack and a part of the wall including part of the seat came down. I copied her pictures because I was interesting in this story. She felt and hurt her head, hip, her toenail felt of after a few days and last but not least her fingers and whole arm were in very much pain and some kind of numbness. After this fall she was not able to ride her own wheelchair anymore. From this point her whole holiday was over (including her friends because they had to bring her everything sice she was not able to ride her own wheelchair anymore. She planned her holiday from the 1st till march 25th. She went to see a doctor in a walk inn clinic in Lake Buena Vista. He advised her a Mri and see a specialist. She wanted to go home but her tickets were not flexible so had to stay. Her pain started to get worse and worse every day. The day i saw her, her pain was unbearable you could tell. She went to see a doctor again and he advised her a Mri and gave her a drug called dilauded (hydromorphine) because the pain was so severe. She even didn't sleep since that fall. So she was also very very exhausted. She had the Mri and the outcome was not very well. Some severy injuries. I can't be specific because I don't know if this will end up in a lawsuit or that marriott international will take care of this in very decent way. This is not all. I almost couldn't believe what see told me next: at march 25th the day she was to fly home but had to stay because she was so severe injured and in so much pain she first needed further treatment in the jewett clinic, she was going to the toilet in that same bathroom 1123, she felt again because the bar came down from the wall.. They blamed it in her because she grapped the towelbar. I went with her to this room. There was nothing to blame on her. The construction was totally rotten ( got pictures from this) and it was on the wrong place. The towelbar was hanging above the normal grapbar and since the towels were hanging over the other bar nobody was able to grap himself to the other bar (was hidden under the towels. You would always grap the bar above also when you would slip or something. Blame it on you Marriott.Very good clinic the jewett btw. She needed treatment and was not allowed to fly untill she had the treatment. She had to stay till at least april 9th. When she came back from the clinic she talked to the general manager again and til him that she had to stay at least untill that date and that she and the marriott had quite a situation here. He told her that she could only stay untill that sunday the 2th, after that he was fully booked. Since iám a elite reward member of marriott I really couldn't believe my ears. I just looked on the internet at hotelscombined and marriottsite itself but there was still availiblity after that sunday. So he was not telling the truth. How could he, she was allready exhausted and anxious about the whole situation. the pain was unbearable and due to this hotel and they treath her like this??? The only offer he had btw was that they could have a free breakfast and 3 nights for free. After she told him that this was not fair because she doesn't want to stay but because of her injuries was not able and even not allowed because she didn't get a fit to fly from the doctors. After this conversation he told her that she could stay for free till that sunday. How is this all possible?? The manager even told her that he was told by marriott international to do nothing for her because of possible claim or lawsuit. THIS IS NOT HUMAN MARRIOTT!! She even had to pay for the the ibuprofen, one of her friends had to stay with her because she even couldn't go to toilet at her own. The manager promised her that they would bring her friend to the supermarket if she needed groceries. Later on he told that could not do that, this was only of she was staying there alone without company. The car was back to alamo, because the friend had to leave, only one could stay. So they had to take a taxi. Her creditcard was declined of all the medical cost so I suggested to pay for the rest of her stay since I felt so involved and felt so sorry for those girls. She didn't want it...The clinic also told her that marriott had to take care for her medical bills and told her even ""don't let the hotel get away with this.She also asked if it was possible that the hotel would provide her diner. But they told her that she could get a reduction and that's all. Wow, how rude they were responsible for everything. I advised her strongly to leave this hotel after all this lies and not humane behaviour to go to another hotel right away. So I arranged that for her. They should pamper her after all this. Iám traveling for bussines all over the world. Iám a MD myself so I also saw the films which looked not so good. Also a marriott elite reward member. I consider not staying again in any Marriot again. My partners were also shocked about al this. I contacted fox television miss Woolbright will you please contect me again? about this horrific story, I got all the information and pictures you need. Iám very convinced that we must do everything to help this girl and let marriott not get away with this.The girl tried to settle with the hotel. In my opininion she is to soft agains marriott and the general manager. She must sew them. The general manager told her after she visited the jewett clinic he would contact the claim adjuster that same day and that he would contact her again. She didn't hear a thing. She was so concerned and anxious that they would kick her out after that sunday that was making the the situation much more serious. She even had to pay for the ibuprofen they provided her. She also had a prescription from the jewett clinic. Her friend was not able to get (no car)it so asked the hotel. She needed them asap but never happened because the costs were 180 usd. She was not able to pay for it anymore. I want to make 1 point very clear: this is my first review ever. But this is the most terrible situation I ever saw in my whole life! Sue and Michael Anderson from grand rapids michigan please contact me and reactions from ather people who wanna show sympathy are more than welcome to contact me. At the moment Iám back in Finnland but will be back in Florida next week. Marriott: don't you feel anything? no humane feelings? You could at least offer her and her friends a whole new holiday including car, tickets and everything for 25 days. I can't blame that she never ever want to stay in this hellhotel again, but you could offer her at least a stay in the JW where I stay most of the times or the biggest marriott. You really have to do something and pamper her after she is a little bit better. Off course there will be a claim or lawsuit because of the injuries and all the expenses and don't forget about your horrible treatment! But you can offer her a new holiday, this got nothing to do with a claim or lawsuit...NOTHING JUST SHOWING SYMPATHY AND THAT YOY ARE FEELING EMBARRASSED ABOUT THIS WHOLE SITUATION. This is the least you can do. I was not staying is this hotel but in the JW. BTW: this young woman is a light weight (