Marriott International

5 stars
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4 stars
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3 stars
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2 stars
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1 stars
(13)
Category: Travel

Contact Information
United States

Marriott International Reviews

psyx June 10, 2011
Inadequate service
I booked seven nights through Priceline at Marriott Hotel in Lisbon Portugal.

All hotel customers received Breakfast each morning but because I had booked the hotel through Priceline. We were not given breakfast. Internet service or WiFi was not provided and the swimming pool is only there for decoration, no one can go into 60% temperature water, inanother words the pool is not heated. No coffee machine was provided and in 4 days we received 2 bars of soap--This is a very poorly run hotel. 2 Star hotels give better service in Portugal. Our best hotel was a 3 Star hotel (Hotel Casa do Outeiro in Batalha, Portugal and 2 Star hotel Residencial San Marcos, Braga, Portugal. They both gave a wonderful breakfast and free WIFI in every room and complimentary port wine and complete bathroom service every day.
Diane Daniels May 9, 2011
Non stop phone calls every day
Almost every day we get a phone call from this number (863) 513-1740 out of Lakeland, FL and after checking the number found out it is from Marriott Vacation packages. We've told them we are not interested in their International Intervol membership & yet they call & call.
Mary LeRoy May 6, 2011
Rip-off on credit card bill
The Marriott in August, Ga. charged our credit card for an extra day, when we only stayed one night, claiming smoking in the room cost $250.00!!! We were not informed of this at check-in, as we would have chosen another hotel in Augusta. As we were gathering our things in the morning...we found a small card on a desk we never had approached during the night..it stated the "cleaning fee" on it...so we spent over an hour cleaning the room, checking for any even scrap of paper, ashes, matches...even down to emptying the trash ourselves and cleaning the counter tops. The bill had been slipped under our door while we were sleeping and was for the room rate of 246.00...exorbitant for sure.
Then when the credit card bill arrived, they had added an additional $250.00, saying we departed on the 19th instead of the 18th. A follow-up phone conversation with the manager accomplished nothing, and he stated they had "pictures". Pictures of what??? Us asleep in a hotel room?? Our rumpled bed after sleeping in it??? I was appalled and still am, by this type of service. I encourage everyone to avoid the rip-off king of hotels..
Ayman February 11, 2011
Bad service
I went to mariott in egypt cairo zamalik and i was asking for the prices of the rooms so the bell man and his maneger his name is hamdey tarek stoped me in the lobby to ask me about the egyptain president speach this happened on the 1 february 2011 11:30 pm so i refuse to anwser this question so they kept on asking me repeditly so i told him it was the same speech that he gave 2 days ago so the bell man shouted at me and the told me to get the *** out of the hotel puls he was waving at me as if he was going to hit me and all this situation happened infront of his manger mr hamdey tarah the bell man captin so i asked for the maneger 1000 times they told me there isn`t and when i told them i will send a complain on this situation the bell man and the captain bell man were lauthing to my face and they didn`t care, , , , , , this is not accepted at all to happen in the marriot the 5 stars hotel
UnhapppyMarriottSpouse February 2, 2011
Treatment of Employees
My spouse is a Marriott employee and currently works at their new regional sales office called the "ONE" office in New England. It's currently a blizzard outside and has been since late yesterday afternoon. Although many of the higher up employees have chosen to take paid time off to stay home, they are forcing their employees to go into work in hazardous and extremely dangerous conditions (to give you an idea: there have been over a dozen accidents already this morning on just my spouse's route to work). Throughout the day we are supposed to receive more than 24-36 inches of snow and somehow the head of this office believes it's safe to send their employees in.

This has been a continuous tune this winter since the weather has started to become tumultuous. We are getting hit with multiple feet of snow, ice and hail at least once a week and Marriott has only closed their office but once. They are so concerned with not paying additional costs to shut down the office, they are dying to let their employees take the already banked paid time off. But then, how can their employees matter to them? They are putting their lives at risk as well as the lives of anyone else who is on the road to work today. What about the families of their employees? They claim to be based on family values and a family company but yet they may very well be stealing the life of someone precious from their family today by sheer fate of an accident.

My spouse has loved working for Marriott but I have completely jumped off that bandwagon and am encouraging my spouse to wholeheartidly pursue outside the company. Any company that would put their employees lives at risk to save a dime should be sued for negligence and believe me when I saw, I will be the first to bring suit if anything happens to my spouse because of their inhumane need to save a penny.

My advice: NEVER work for Marriott! Your life is at risk!
Taylor April 13, 2010
Horrible service
Worst stay ever-Courtyard Marriott Marina del Rey, CA. I am still in the midst of the worst hotel stay of my life. I have left msgs. for both the front desk mgr. and the general manager Victor Randall about my complaints/concerns, and NO ONE has contacted me back. My room is ice cold even with the heat cranked up high-I had asked for a king and got a double so I'm lucky to have extra blankets taken from the other bed! The tub doesn't drain, the faucet leaks, and worst of all, the showerhead isn't tightened and sprayed out and got the entire bathroom and towels wet. Ive spent as little time here as possible, but due to the issues, have slept very poorly!! My room wasn't cleaned-i guess because I had to sleep in the other morning as I was freezing! The front desk has not been either friendly or responsive in the least. I just stayed at a Marriott Courtyard in Seattle in Oct/Nov, and it was nowhere near as bad as this place. I'm writing several bad reviews on multiple travel and review websites, and I will also be pursuing a full refund for this stay and with my bank! I guess since I booked it through Priceline it will be more of a challenge, but this place has made my trip horrible!!! I am so upset and unhappy! No one, even if they book with a discount, as I'm sure that most of the guests have given the state and disrepair of this property, should be treated so poorly. I will be writing letters to the corporate office, Priceline, my bank, and the BBB, as well as potentially taking further action if warranted. I'm sure this email will also be ignored, but I will be taking all of the actions as described above. I have one more night in this hellhole and then I promise you I will make sure every possible consumer watch site, hotel review, travel site, yelp, citysearch, etc... hears about my stay. It would be nice if someone here gave a crap about their job and one of the managers would call me back or the front desk people actually responded to my complaints and offered solutions. I am so angry and disgusted, as well as exhausted from insomnia being uncomfortable and miserable.
HanF59 January 12, 2010
Parking rip off
Marriott makes rooms available through Priceline at what one is led to believe are discount rates: until you get to the hotel and are slapped with outrageous parking and other fees. Then, they use the 'well, you signed the contract' defense.

So, here's a little retail tip for both Priceline and Marriott: Treat your customers fairly and they stay loyal, but nobody that has been ripped off by your companies are coming back. People that want to use Priceline, etc. thinking they are getting a bargain, are not happy to find that Priceline and Marriott cooperate to rip consumers off at both ends.
KarL82 January 8, 2010
Watch your credit card charges
Stayed for New Years Eve Party in Downtown Dayton, Ohio on 09/10 Party and was charged an extra $40.04 when checking in even though entire bill was paid in advance. Called Hotel and was told this is standard practice IN CASE there was any damage which there was not and that charge would be reversed in 5-7 days if I called and requested it (BULL). I stay in hotels on a regular basis and have never heard such crap. Will not use Marriott again! Appently things are so bad that paying customers have to watch thier back at all times.
ZacJ74 December 29, 2009
Scam
Long story short...we booked an overnight stay at the Courtyard Marriott in Cancun. We chose the Marriott because we trust the chain and because they offered a free airport shuttle. Upon arrival I realized I had misplaced the number to call for the shuttle but I wasn't worried because Marriott is such an honorable chain. After exiting baggage claim I searched for over an hour for someone to help me with a phone or contact info for the Courtyard Marriott. Not even the representative from the other Marriott in Cancun would help. Finally we were assisted by a Mexican Tourist Official Miguiel Manesro who offered to call our hotel. According to Mr. Manesro he spoke to a Jose Ernesto Perez at the Courtyard Marriott. Mr. Perez told him the shuttle was busy and we should take a taxi to the Marriott and we would be reimbursed. Upon arrival at the Cancun Marriott Courtyard we were rudely informed that no one by the name of Perez worked at the hotel and they were not about to reimburse us for our taxi charge. I asked for the manager and was infromed that Mr. Juses Marin was the supivisor on duty. He refused to do anything to help us - basically blaming the problem on us as we didn't personally call. Finally after I nearly had a melt down, Mr. Marin remembered that indeed there was a manager on duty...Mr. Cristales. We met with him and he offered to give us a free dinner. I didn't want a free dinner. I wanted the staff at the Marriott to help me resolve my being ripped off. NO one at the Marriott was willing to do anything to get to the bottom of this matter making me believe they were in "cahoots" with my rip off. Bottom line...the management at the Marriott Courtyard are not your friends!
SamK58 November 11, 2009
Fraud alert
I got a phone call, and they offer me a package to go to Orlando for 4day and 3nights, every time, so I paid $190 and never got my vacation or my money back. or never received a confirmation letter.I had the phone number they gives me, and couple times some one answer the phone they said I cant use the package, because I have to pre - book it, so I asked them to pre book it for me, and they give me a different # number, to call, that # was not valid, after week end past I called them back it so this # is no longer in service, so I lost my money. I lost the phone # also. So all I can Say if a marketer calls you and offer you a vacation package do not buy it, because they take your money and don't get anything on returned. do not give your Credit Card over the phone to no one that you don't know.

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