Where to start: I have never made a complaint in 35 years of and in the last 15 years of traveling 40% of the time for my job, but I need to do so now. I am currently in the Marriott in Zurich paying 640CHF (642USD) per night for a premium room (not a suite, but slightly larger than the standard room). To start off we came to the hotel and were given the keys and only then were told there would be some construction in the hotel. We asked why we were told just then and not when booking and received no reply. We asked about another room further from construction because we have 14month child and she needs to take naps during the day and they could not come up with a better room. I or my husband make over 30 nights in Marriott hotels per year because we can get a free night here or there for vacations using the points. Well to begin with the room was very cramped. I went to order room service and the cheapest item on the menu was the 36USD burger. The cheapest item on the kids menu was a small portion of spagetti for 19USD. So to begin with it was a very expensive week say, and the construction was not some construction as described, but it was a jackhammer being used in the room next to our room. The hallway was a mess with construction materials and hotel items like buckets, mops and all sorts of things I didnt want my child touching. I complained the 3rd day after 3 hours of non stop jack hammering and a piercing headache because my child was terrified and cranky since she could not get any sleep so she screamed at the top of her lungs for 3 straight hours. I called Myriam at the at your service desk and she kept repeating that she could not hear me and asked me to repeat myself at least 20times because of all the noise inside my room from the construction, the baby crying and my loud voice from trying to talk over it all. She finally kept repeating that there was a note in my room that neither my husband or I saw that stated that there would be construction until 630 everyday and with no end date. She never acknowledged my pleas for asprin and never offered me another room or an appology. She did after the second call offer free food for lunch at one of their restruants. Finally, I took the baby downstairs and demanded that they move me to another room. Another person helped, but promised asprin and did not deliver it for another 1.5 hours and the move of the items from one room to the other took several hours and they just threw the bags and boxes of stuff that had been neatly folded in drawers in the room. This after spending 350USD on laundering and drycleaning the day before. Finally to sum it all up the free dinner that was offered was just put on my bill and they never paid for it. It came to another 100USD that I would have never spent in this horrible hotel if I had known that it would be charged to me. Needless to say I am going to put the whole ordeal on utube and let the public decide if they would ever stay in a horrible place like this. Fair warning.

I am writing this to complaint about my recent association with the company I was employed with and that I would not get any satisfaction anyway else I was recently employed with Fairfield Inn and suites here as a room attendent supposely I was hired full time and I had another job So I quti another job to take this one because I thought it was a good opportunity We started working in the new hotel about two weeks ago and because there was no elevater we used six flights of stairs seemingly 10 times a day I have bad knees so it was hard to do that and everyone had a hard time up the stairs also In the two weeks I was there we did mostly cleaning up after the construction workers mess And put supplies in the room to set the rooms up. We were never trained in the jobs as room attendants Today I was let go without any prior notice that this was the way they did things And was given the attitude that this the hardest job I ever had and that I did a good job But informed them that working as a CNA for 6 years was harder But of course it fell on deaf ears. I feel that if this is their practice of the way they treat employees that the public shouold be aware of this and think twice before wanting to work with them.

The general manager at the Fairfield Inn, Beckley West Virginia, conduct for hiring and firing people is totally unexceptable for the standards that represents your standards. Mr Trent Walker has use excessive profanity and as made verbal threats when dismissing employees on several occassions and has done this not only in front of other employees, office manager and head of housekeeping but also in front of the guest at this Marriott property. I know because on several occassions I at that time was assistant houosekeeping supervisor. He was outrageous in every sense of the word. He could have told them of their dismissal and the reasons for letting them go without curssing and threating about calling the police to escort them off the property. He has now caused problems with the staff when firing employees and then bringing them back when they didn't do their jobs in the first place and then praise them for good job performance which has done the moral of those that do great jobs not wanting to perform. To whom ever gets this complaint please listen because there are only 4 housekeepoers now out of ten and the standards that you set for your hotels are not being met by no means.

Marriott evidently gave someone else my personal card key. He came into my room at midnight. Marriott brushed aside my objection.